GOLDCAR is a car rental company operating in Spain.
GOLDCAR Responsiveness rating
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What you need to know about GOLDCAR
The company responds to most customer complaints in a satisfactory manner.
- GOLDCAR’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with GOLDCAR with our insider guide or through its executive contacts.
- GOLDCAR’s customer service policies are standard. Here are our frequently asked questions about GOLDCAR.
GOLDCAR customer service response times
GOLDCAR’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | |
| Email support | |
| Live chat | |
| Social media | |
| Help center/FAQ |
How to resolve a problem with GOLDCAR
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.GOLDCAR mailing address
Avenida de la Generalitat Valenciana
40 03203 Elche
Alicante, Spain
GOLDCAR loyalty program
(added)
GOLDCAR social media channels
TikTok
YouTube
GOLDCAR executive customer service contacts
Primary Contact
Germán Rico
Customer Experience Manager at Europcar Mobility Group
Avenida de la Generalitat Valenciana
40 03203 Elche
Alicante, Spain
german.rico@europcar.com
Secondary Contact
José Moreno
Director
Avenida de la Generalitat Valenciana
40 03203 Elche
Alicante, Spain
jose.moreno@goldcar.es
Chief Executive
Juan Carlos Azcona
Avenida de la Generalitat Valenciana
40 03203 Elche
Alicante, Spain
jcazcona@goldcar.com
GOLDCAR customer service policies
GOLDCAR self-service links
How can I contact GOLDCAR customer service?
Call +34-918-341-400 or email info@goldcar.com.
Can I rent without a credit card?
Generally, GOLDCAR requires a credit card for the reservation and deposit. However, some locations may accept a debit card with additional conditions (e.g., a higher security deposit).
Can I extend my rental period?
Yes, you can extend your rental while the car is still in your possession, but it’s subject to availability and additional charges. Always contact GOLDCAR as early as possible to make adjustments.
How to get professional help with your GOLDCAR problem
If you need help with GOLDCAR, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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