Go City offers digital sightseeing passes that provide access to multiple attractions in various cities worldwide for a set price.
Go City Responsiveness rating
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What you need to know about Go City
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Go City
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Go City mailing address
Grainhouse
6 Dryden Street
London, WC2E 9NH, U.K.
Go City executive customer service contacts
Primary Contact
Judy Gauthier
Chief Commercial Officer
Grainhouse
6 Dryden Street
London, WC2E 9NH, U.K.
Judy.Gauthier@gocity.com
Chief Executive
Jon Owen
Grainhouse
6 Dryden Street
London, WC2E 9NH, U.K.
Jon.Owen@gocity.com
How can I contact Go City customer service?
Call (800) 887-9103 or email contact@gocity.com.
How do Go City passes work?
Go City offers digital passes that allow entry to various attractions within a city. You can choose between different pass types (e.g., All-Inclusive, Explorer), depending on how many attractions you want to visit.
How do I use the Go City pass?
Once purchased, you can download your pass to the Go City app or print it out. Present the pass at participating attractions for entry.
Can I cancel or get a refund for my Go City pass?
Go City offers a refund within 90 days of purchase if the pass has not been activated. Specific refund policies can vary, so check your purchase terms.
What happens if an attraction is closed?
Go City tries to provide the most current information, but if an attraction is unexpectedly closed, you can use your pass at any of the other included attractions.
Can I extend the validity of my Go City pass?
Most Go City passes can be activated up to one year after the purchase date. Once activated, the pass is valid for the duration specified (e.g., 1-10 days).
How to get professional help with your Go City problem
If you need help with Go City, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
