Glow Recipe Customer Service Contacts

Glow Recipe offers skin care products using fruit-based ingredients.

How to reach a person at Glow Recipe

Glow Recipe Responsiveness rating

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3/5

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What you need to know about Glow Recipe

Glow Recipe customer service response times

Glow Recipe’s customer service response times vary based on contact method, inquiry volume, and issue complexity, with longer waits during busy periods. However, here’s a general idea of what to expect:

Phone supportGlow Recipe’s phone support response times are influenced by factors such as call volume, staff availability, and the nature of the issue. During peak times such as product launches or holidays, wait times may be longer, and more detailed inquiries could require extra time to resolve. Calling during off-peak hours or using online resources may help reduce wait times. Call customer service at (800) 866-1885.
Email supportGlow Recipe’s email support response times can vary depending on the volume of inquiries and the complexity of the issue. During busy periods, such as promotions or new product launches, it may take longer to receive a reply. Email Glow Recipe at love@glowrecipe.com.
Live chatGlow Recipe’s live chat support response times can vary based on factors such as chat volume and the complexity of the inquiry. During busy times, such as promotions or product launches, wait times may be longer. For quicker service, reach out during off-peak hours or use the available self-service resources before initiating a chat.
Social mediaGlow Recipe’s social media support response times depend on the volume of messages and the platform used. During high-traffic times, such as product launches or promotions, response times may be slower. For quicker assistance, it’s best to contact them during off-peak hours or utilize other support channels, such as live chat or email. Here’s how to reach Glow Recipe via social media.
Help center/FAQGlow Recipe’s help center and FAQ support typically offer immediate responses since they are self-service resources. These sections are designed to provide quick answers to common questions and resolve issues without waiting for customer service. For more complex inquiries, additional support may be required through email or live chat, which may take longer depending on the volume of requests.

How to resolve a problem with Glow Recipe

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Glow Recipe mailing address

43 West 24th Street
Suite 702
New York, NY 10010

Glow Recipe loyalty program

Glow Recipe has a loyalty program called Club Glow Rewards. It allows customers to earn points on purchases that can be redeemed for discounts, exclusive offers, and other benefits. Members can also earn points by engaging with the brand on social media and writing reviews.

Glow Recipe social media channels

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Glow Recipe executive customer service contacts

Primary Contact
Hassan Natha
Chief Operations Officer
43 West 24th Street
Suite 702
New York, NY 10010
hassan@glowrecipe.com

LinkedIn

Co-CEO and Co-founder
Sarah Lee
43 West 24th Street
Suite 702
New York, NY 10010
sarah@glowrecipe.com

LinkedIn

Co-CEO and Co-founder
Christine Chang
43 West 24th Street
Suite 702
New York, NY 10010
christine@glowrecipe.com

LinkedIn

Glow Recipe customer service policies

What is Glow Recipe's privacy policy?

Glow Recipe’s privacy policy describes how the company collects, utilizes, and safeguards personal information. The company is committed to ensuring that personal data is securely stored and only used for business purposes, including order fulfillment and communication. Personal information will not be sold or shared with third parties without explicit consent. Users have the ability to update personal information and exercise privacy rights through the account settings.

What is Glow Recipe's return and refund policy?

Glow Recipe’s return policy offers a 30-day return window for U.S. customers, with free return shipping. However, it’s important to note that original shipping costs are nonrefundable. International customers, including those in Canada, are not eligible for returns. Certain items such as kits, and mystery boxes are final sale and ineligible for returns. While the policy is relatively flexible, the exclusions may limit some customers’ ability to return specific items.

What are Glow Recipe's terms and conditions?

Glow Recipe’s terms and conditions govern the use of the website, products, and services, outlining the rules and guidelines for shopping and interaction. Users must agree to these terms before making purchases or submitting information. The terms cover areas such as intellectual property, liability, privacy practices, and the company’s right to modify or update policies. The company also addresses disputes, governing law, and the responsible use of the website. By engaging with Glow Recipe’s website, users acknowledge and accept these terms.

What are the self-help tools on Glow Recipe's website?

Glow Recipe’s website offers self-help tools to assist customers in managing orders. The help center includes a FAQ section that addresses common concerns, such as shipping, returns, and product information. Customers can access product guides for detailed descriptions and usage instructions. The site also features an order tracking tool to keep users informed about the status of purchases. U.S. customers can initiate returns through the returns portal.

What information is provided on Glow Recipe's 'Contact Us' page?

The “Contact Us” page on Glow Recipe’s website offers methods for customers to reach the support team. It typically includes options for contacting customer service via email, submitting a contact form, or accessing live chat support for assistance.

What is the 'My Account' section on Glow Recipe's website?

“My Account” allows customers to log in, view and manage account details, make updates, and track purchases and returns. Users can also check loyalty points (if applicable), preferences, and subscriptions.

Frequently asked questions about Glow Recipe

How can I contact Glow Recipe customer service?

Does Glow Recipe have an online chat service?

Yes, Glow Recipe can be contacted via an online chat service.

How can I search for a product?

Find products by keyword or ingredient using the search icon at the top right corner of each page.

How to get professional help with your Glow Recipe problem

If you need help with Glow Recipe, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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