Globe Life Insurance
Globe Life Insurance provides personal and business insurance, including life, health, accident, home and auto coverage. It is a subsidiary of Globe Life, Inc., which was formerly known as Torchmark Corp.
Telephone
Customer service : (844) 726-4372
Customer service : (877) 723-6991
What you need to know about Globe Life Insurance
The company responds to most customer complaints in a satisfactory manner.
- Globe Life Insurance’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Globe Life Insurance with our insider guide or through its executive contacts.
- Globe Life Insurance's customer service policies are standard. Here are our frequently asked questions about Globe Life Insurance.
How to resolve a problem with Globe Life Insurance
Try self-service first
Use our proven resolution methods, or Globe Life Insurance’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Globe Life Insurance respond?
Phone support
or
Representatives are available Monday through Friday from 7:30 a.m. to 6:30 p.m. Central time.
Email support
Globe Life Insurance does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Globe Life Insurance does not offer a live chat feature on its website.
Social media
Globe Life Insurance is active on social media platforms such as Facebook, X, LinkedIn and Instagram.
Help center/FAQ
Globe Life Insurance’s help center and FAQ provide quick answers to common questions regarding policies, claims, billing and customer account management.
Verified contacts
Globe Life Insurance customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Chief Executive
President & Chief Executive Officer, Direct to Consumer Division at Globe Life
Chief Executive
Frank M. Svoboda
Co-Chairman and Chief Executive Officer
Chief Executive
J. Matthew Darden
Co-Chairman and Chief Executive Officer
Globe Life Insurance self-service links
Visit the website, log in to your account, and navigate to "Account Settings" to update your address, phone number or email.
Globe Life Insurance customer service policies
Globe Life Insurance’s privacy policy explains how the company collects, uses and safeguards personal information. It also details how data may be used for processing policies, claims and marketing purposes.
Globe Life Insurance loyalty program
Globe Life Insurance does not have a loyalty program.
Frequently asked questions about Globe Life Insurance
Globe Life Insurance is a subsidiary of Globe Life, Inc., which was formerly known as Torchmark Corp.
Globe Life Inc. owns Globe Life Insurance Company, American Income Life, Direct To Consumer, Family Heritage, Liberty National and United American Insurance Company.
Call (844) 726-4372 for general Inquiries or (877) 723-6991 for existing policy support.
Because policies are often sold quickly, with simplified explanations that may omit long-term details.
Initial premiums can be low, but costs or value limitations may become clearer over time.
Some enrollments happen over phone calls where consent may feel unclear or rushed.
Cancellation often requires specific steps or written confirmation, which frustrates some customers.
Processing delays can result in extra automatic withdrawals.
Sales leads may be reused or shared, leading to repeated follow-ups.
Some policies allow increases that were not clearly explained at purchase.
Commission-based sales can prioritize closing quickly over detailed explanations.
Calls may be routed through multiple departments with limited authority.
Documents are often sent later by mail or email and may be missed.
Refunds often require manual review and can take several weeks.
They are primarily designed for coverage, not cash-value growth.
Key costs and limitations are usually found in the fine print.
The business model emphasizes sales more than ongoing service.
Some agents recruit and manage other agents, creating layered sales structures.
Marketing materials are designed to appear urgent or authoritative.
Claims often require specific documentation and strict procedures.
Insurance language and exclusions are complex and not clearly summarized.
Policies may be affordable early on but less competitive long term.
Comparing providers helps ensure clearer terms and better overall value.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published November 22, 2025. Updated January 18, 2026.