Global Entry is a U.S. Customs and Border Protection (CBP) program that permits expedited clearance for pre-approved, low-risk travelers when they arrive in the United States. Members enter the U.S. through automatic kiosks at selected airports.
Global Entry Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
CBP INFO Center is open Monday-Friday between 8:30 a.m. and 4 p.m. Eastern time.
What you need to know about Global Entry
We receive some complaints about Global Entry. Here’s one reader who was kicked out of the Global Entry program because he was shopping too hard, and here’s a problem with a Global Entry fingerprint.
How to resolve a problem with Global Entry
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Global Entry mailing address
1300 Pennsylvania Avenue NW
Washington, DC 20229
Global Entry executive customer service contacts
Primary Contact
Denise M. Faingar
Chief of Consumer Products
1300 Pennsylvania Avenue NW
Washington, DC 20229
denise.m.faingar@cbp.dhs.gov
Secondary Contact
Blas Nunez
Chief Operating Officer of United States Customs and Border Protection
1300 Pennsylvania Avenue NW
Washington, DC 20229
blas.nunezneto@cbp.dhs.gov
Chief Executive
Troy Miller
1300 Pennsylvania Avenue NW
Washington, DC 20229
troy.a.miller@cbp.dhs.gov
Should I contact the Commissioner?
It is not recommended that you contact the Commissioner or Deputy Commissioner with issues about Global Entry.
Use the recommended phone and email systems first. If unable to resolve your problem, it is more effective to contact your United States congressperson for your district and request help from their office.
Should I contact Global Entry through social media?
It is not recommended. The LinkedIn group is closed to the public.
What is the telephone number for the hearing impaired?
Call (800) 877-8339.
When can I contact the CBP info center?
The CBP info center is open Monday to Friday between 8:30 a.m. and 4 p.m. (Eastern time).
Does the Global Entry have an online contact form?
Yes, you can find the online contact form here.
How to get professional help with your Global Entry problem
If you need help with Global Entry, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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