Global Entry is a U.S. Customs and Border Protection (CBP) program that permits expedited clearance for pre-approved, low-risk travelers when they arrive in the United States. Members enter the U.S. through automatic kiosks at selected airports.
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What you need to know about Global Entry
We receive some complaints about Global Entry. Here's one reader who was kicked out of the Global Entry program because he was shopping too hard, and here's a problem with a Global Entry fingerprint.
How to resolve a problem with Global Entry
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1300 Pennsylvania Avenue NW
Washington, DC 20229
https://www.cbp.gov/travel/trusted-traveler-programs/global-entry
Phone Contacts
Main: 202-344-2738
Customer Service: (877) 227-5511
International: (202) 325-8000
CBP INFO Center is open Monday-Friday between 8:30 a.m. and 4 p.m. Eastern time.
(Telecommunications device for the hearing impaired: 1-800-877-8339
Email Contacts
https://help.cbp.gov/app/ask
Social Media Contacts
LinkedIn group is closed to the public.
Executive Contacts
It is not recommended that you contact the Commissioner or Deputy Commissioner with issues about Global Entry.
Use the recommended phone and email systems first. If unable to resolve your problem, it is more effective to contact your United States congressperson for your district and request help from their office.
Primary Contact
Denise M. Faingar
Chief of Consumer Products
1300 Pennsylvania Avenue NW
Washington, DC 20229
[email protected]
Secondary Contact
Blas Nunez
Chief Operating Officer of United States Customs and Border Protection
1300 Pennsylvania Avenue NW
Washington, DC 20229
[email protected]
Chief Executive
Troy Miller
Acting Commissioner of United States Customs and Border Protection
1300 Pennsylvania Avenue NW
Washington, DC 20229
[email protected]
This contact was published on August 21, 2019 and updated on August 3, 2023.
