Global Entry Customer Service Contacts

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Global Entry is a U.S. Customs and Border Protection (CBP) program that permits expedited clearance for pre-approved, low-risk travelers when they arrive in the United States. Members enter the U.S. through automatic kiosks at selected airports.

Responsiveness rating

rating
3/5

What you need to know about Global Entry

How to resolve a problem with Global Entry

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

1300 Pennsylvania Avenue NW
Washington, DC 20229
https://www.cbp.gov/travel/trusted-traveler-programs/global-entry


Phone Contacts

Main: 202-344-2738
Customer Service: (877) 227-5511
International: (202) 325-8000

CBP INFO Center is open Monday-Friday between 8:30 a.m. and 4 p.m. Eastern time.
(Telecommunications device for the hearing impaired: 1-800-877-8339

Email Contacts

https://help.cbp.gov/app/ask


Social Media Contacts

Facebook
Twitter

LinkedIn group is closed to the public.


Executive Contacts

It is not recommended that you contact the Commissioner or Deputy Commissioner with issues about Global Entry.  

Use the recommended phone and email systems first.  If unable to resolve your problem, it is more effective to contact your United States congressperson for your district and request help from their office.

Primary Contact
Denise M. Faingar
Chief of Consumer Products
1300 Pennsylvania Avenue NW
Washington, DC 20229
[email protected]

Secondary Contact
Blas Nunez
Chief Operating Officer of United States Customs and Border Protection
1300 Pennsylvania Avenue NW
Washington, DC 20229
[email protected]

Chief Executive
Troy Miller
Acting Commissioner of United States Customs and Border Protection
1300 Pennsylvania Avenue NW
Washington, DC 20229
[email protected]


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