Global Entry
Global Entry is a U.S. Customs and Border Protection (CBP) program that permits expedited clearance for pre-approved, low-risk travelers when they arrive in the United States. Members enter the U.S. through automatic kiosks at selected airports.
Washington, DC 20229
What you need to know about Global Entry
We receive some complaints about Global Entry. Here's one reader who was kicked out of the Global Entry program because he was shopping too hard, and here's a problem with a Global Entry fingerprint.
How to resolve a problem with Global Entry
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
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Global Entry customer service executives
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Frequently asked questions about Global Entry
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