The GIANT Company Customer Service Contact Support Via Phone Email Exec Contacts

The GIANT Company is omni-channel grocery retailer with stores in Pennsylvania, Maryland, Virginia and West Virginia. Founded in 1923 in Carlisle, Pa., The GIANT Company family of brands includes GIANT, MARTIN’S, GIANT Heirloom Market, GIANT Direct and MARTIN’S Direct. The GIANT Company is a company of Ahold Delhaize USA.

Responsiveness rating

3/5

Giant Food Stores often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about The GIANT Company

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with The GIANT Company

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

We strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder. Please allow each contact at least a week to respond before moving up to the next level. Please do not go directly to the CEO until you have gone through each of the steps.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.