The GIANT Company Customer Service Contacts

The GIANT Company is omni-channel grocery retailer with stores in  Pennsylvania, Maryland, Virginia and West Virginia. Founded in 1923 in Carlisle, Pa., The GIANT Company family of brands includes GIANT, MARTIN’S, GIANT Heirloom Market, GIANT Direct and MARTIN’S Direct. The GIANT Company is a company of Ahold Delhaize USA.

How to reach a person at The GIANT Company

Toll Free: (888) 814-4268

Giant Food Stores Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Monday through Friday from 8am to 6pm, Saturday from 8am to 5pm, Closed on Sunday and on major holidays

What you need to know about The GIANT Company

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with The GIANT Company

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

We strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder.  Please allow each contact at least a week to respond before moving up to the next level.  Please do not go directly to the CEO until you have gone through each of the steps.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

The GIANT Company’s mailing address

1149 Harrisburg Pike
Carlisle, PA 17013

The GIANT Company’s social media channels


The GIANT Company’s executive customer service contacts

Primary Contact
Andy Pepper
Contact Centres
1149 Harrisburg Pike
Carlisle, PA 17013
[email protected]

Secondary Contact
Glennis Harris
Senior Vice President Customer Experience
1149 Harrisburg Pike
Carlisle, PA 17013
[email protected]

Chief Executive
Nicholas Bertram
1149 Harrisburg Pike
Carlisle, PA 17013
[email protected]

How to get professional help with your Giant Food Stores problem

If you need help with Giant Food Stores, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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