Giant Bicycles USA is a branch of Giant Bicycles which handles the distribution and sales of its bikes in the United States.
How to reach a person at Giant Bicycles
Main: (800) 874-4268
Giant Bicycles Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Giant Bicycles
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Giant Bicycles
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Giant Bicycles mailing address
3587 Old Conejo Road
Newbury Park, CA 91320
Giant Bicycles executive customer service contacts
Primary Contact
John Michael Thompson
General Manager
3587 Old Conejo Road
Newbury Park, CA 91320
john.thompson@giantbicycles.com
Secondary Contact
Ian Beasant
Managing Director
3587 Old Conejo Road
Newbury Park, CA 91320
ian.beasant@giantbicycles.com
Vice President
James Hu
3587 Old Conejo Road
Newbury Park, CA 91320
james.hu@giantgroup.com
How can I contact Giant Bicycles customer service?
Call (800) 874-4268 or email ridersupport@giantbicycle.com.
Does Giant Bicycles have an online chat service?
Yes, Giant Bicycles can be contacted via an online chat service.
Where is Giants Bicycles headquarters?
Giant group headquarters is located in Taichung, Taiwan.
How to get professional help with your Giant Bicycles problem
If you need help with Giant Bicycles, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.