GetGoing

GetGoing is an online platform that helps travelers book discounted flights and travel deals.

Mailing address
360 Ritch St., Suite 300
San Francisco, CA 94107
Website
getgoing.com

What you need to know about GetGoing

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with GetGoing

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

GetGoing customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Alek Strygin
COO
Primary
Ethan Fleming
Vice President, Customer Service
Secondary
Adam Turner
Manager

Frequently asked questions about GetGoing

You can contact GetGoing customer service through the online contact form.
To cancel or modify your booking, log in to your account on the GetGoing website and access your reservation details. Follow the prompts to request changes or cancellation.
Refund policies depend on the specific airline or travel partner's terms. Be sure to check the fare rules associated with your booking.
You can track your reservation by logging into your GetGoing account, where you'll find your booking confirmation and travel details.
Contact GetGoing’s customer service through the online contact form for any travel-related issues.

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