GetGoing is an online platform that helps travelers book discounted flights and travel deals.
How to reach a person at GetGoing
GetGoing Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about GetGoing
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with GetGoing
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
GetGoing mailing address
360 Ritch St.
Suite 300
San Francisco, CA 94107
GetGoing executive customer service contacts
Primary Contact
Alek Strygin
COO
360 Ritch St.
Suite 300
San Francisco, CA 94107
Alek Strygin@getgoing.com
Secondary Contact
Adam Turner
Manager
360 Ritch St.
Suite 300
San Francisco, CA 94107
Adam.Turner@getgoing.com
Primary Contact
Ethan Fleming
Vice President, Customer Service
360 Ritch St.
Suite 300
San Francisco, CA 94107
Ethan.Fleming@getgoing.com
How can I contact GetGoing customer service?
You can contact GetGoing customer service through the online contact form.
How do I cancel or change my booking with GetGoing?
To cancel or modify your booking, log in to your account on the GetGoing website and access your reservation details. Follow the prompts to request changes or cancellation.
What is GetGoing’s refund policy?
Refund policies depend on the specific airline or travel partner’s terms. Be sure to check the fare rules associated with your booking.
How do I track my reservation with GetGoing?
You can track your reservation by logging into your GetGoing account, where you’ll find your booking confirmation and travel details.
What should I do if I encounter issues with my travel arrangements?
Contact GetGoing’s customer service through the online contact form for any travel-related issues.
How to get professional help with your GetGoing problem
If you need help with GetGoing, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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