Getaround is a peer-to-peer car-sharing platform that allows users to rent vehicles from private owners by the hour or day.
Getaround Responsiveness rating
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What you need to know about Getaround
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Getaround
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Getaround mailing address
55 Green St
San Francisco, CA 94111
Getaround executive customer service contacts
Primary Contact
A.J. Lee
COO
55 Green St
San Francisco, CA 94111
Aj.Lee@getaround.com
Secondary Contact
Marta Castells Ojeda
Vice President, Customer Service
55 Green St
San Francisco, CA 94111
marta.ojeda@getaround.com
Chief Executive
Eduardo Iniguez
55 Green St
San Francisco, CA 94111
eduardo.iniguez@getaround.com
How can I contact Getaround customer service?
Call (866) 438-2768.
How do I book a car on Getaround?
You can book a car through the Getaround app or website by selecting the desired vehicle, rental time, and location.
What is Getaround's cancellation policy?
Cancellation policies vary, but typically you can cancel a reservation up to 24 hours before the booking without a fee.
What should I do if the car I rented breaks down?
In case of a breakdown, you can contact Getaround customer service through the app for assistance and roadside help.
How to get professional help with your Getaround problem
If you need help with Getaround, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.