Generali Global Assistance
Generali Global Assistance is a full-service travel insurance and assistance provider.
Telephone
Customer service : (800) 874-2442
Customer service : 877) 243-4135
What you need to know about Generali Global Assistance
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Generali Global Assistance
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Generali Global Assistance customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Brandon Kay
VP of Operations
Secondary
James Sion
Chief Operating Officer
Chief Executive
Chris Carnicelli
Chief Executive
Frequently asked questions about Generali Global Assistance
No, the company has voluntarily provided company contact details and is considered to be responsive to customer complaints. Therefore, we would remind consumers that it is best to start by writing to the primary and secondary contacts. Do not start by writing to the CEO.
Yes. Generali says it regularly monitors DMs on Instagram.
Start a claim online here.
Generali Global Assistance provides a range of services including travel insurance, emergency medical assistance, trip cancellation and interruption coverage, travel delay coverage, baggage protection, and identity theft protection.
If you experience a medical emergency while traveling contact the 24/7 emergency assistance hotline at the number provided in your policy documents.
You can purchase travel insurance by visiting the Generali Global Assistance website and selecting the "Get a Quote" option. Enter your trip details to receive a quote and choose the coverage that best suits your needs. You can also purchase insurance through your travel agent or by calling customer service at (800) 874-2442 team.
Claim processing times can vary, but Generali Global Assistance aims to process claims within 10-15 business days of receiving all necessary documentation. For updates on your claim status you can contact the claims department at (800) 874-2442 or check online if you filed your claim through the website.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published November 11, 2017. Updated August 10, 2025.