Generali Global Assistance Customer Service Contacts

Generali Global Assistance is a full-service travel insurance and assistance provider.

How to reach a person at Generali Global Assistance

Customer Service:  (800) 874-2442

Toll Free: (877) 243-4135

Generali Global Assistance Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Generali Global Assistance

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Generali Global Assistance

Like most communication service providers, Generali Global Assistance normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Generali Global Assistance. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Generali Global Assistance mailing address

P.O. Box 939057
San Diego, CA 92193-9057

Generali Global Assistance social media channels

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Generali Global Assistance executive customer service contacts

Primary Contact
Brandon Kay
VP of Operations
P.O. Box 939057
San Diego, CA 92193-9057
Brandon.Kay@us.generaliglobalassistance.com

James Sion
Chief Operating Officer
P.O. Box 939057
San Diego, CA 92193-9057
James.Sion@us.generaliglobalassistance.com

Chief Executive
Chris Carnicelli
P.O. Box 939057
San Diego, CA 92193-9057
chris.carnicelli@us.generaliglobalassistance.com

Frequently asked questions about Generali Global Assistance

Should I contact the CEO first?

No, the company has voluntarily provided company contact details and is considered to be responsive to customer complaints.  Therefore, we would remind consumers that it is best to start by writing to the primary and secondary contacts. Do not start by writing to the CEO.

Should I contact Generali Global Assistance via social media?

Yes. Generali says it regularly monitors DMs on Instagram.

How do I initiate a claim through Generali Global Assistance?

Start a claim online here.

How can I contact the claims department?

What services does Generali Global Assistance offer?

Generali Global Assistance provides a range of services including travel insurance, emergency medical assistance, trip cancellation and interruption coverage, travel delay coverage, baggage protection, and identity theft protection.

What should I do if I have a medical emergency while traveling?

If you experience a medical emergency while traveling, contact the 24/7 emergency assistance hotline at the number provided in your policy documents.

How can I purchase travel insurance from Generali Global Assistance?

You can purchase travel insurance by visiting the Generali Global Assistance website and selecting the “Get a Quote” option. Enter your trip details to receive a quote and choose the coverage that best suits your needs. You can also purchase insurance through your travel agent or by calling customer service at (800) 874-2442 team.

How long does it take to process a travel insurance claim?

Claim processing times can vary, but Generali Global Assistance aims to process claims within 10-15 business days of receiving all necessary documentation. For updates on your claim status, you can contact the claims department at (800) 874-2442 or check online if you filed your claim through the website.

How to get professional help with your Generali Global Assistance problem

If you need help with Generali Global Assistance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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