Generali Global Assistance is a full-service travel insurance and assistance provider. Formerly doing business as CSA Travel Protection it offers Standard, Preferred and Premium plans. Every Generali Global Assistance plan includes 24-Hour Emergency Assistance Services, for immediate aid accessible from anywhere in the world
Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Responsiveness rating
What you need to know about Generali Global Assistance
Generali Global Assistance has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Generali Global Assistance
Like most communication service providers, Generali Global Assistance normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
P.O. Box 939057
San Diego , CA 92193-9057
http://www.generalitravelinsurance.com
Phone Contacts
Customer Service: (800)-874-2442
Toll Free: 877-243-4135 (for emergency assistance)
International: Collect worldwide: 240-330-1529 (for emergency assistance)
Email Contacts
[email protected]
[email protected]
Start a claim online here
Social Media Contacts
Generali says it regularly monitors DMs on Instagram.
Executive Contacts
The company has voluntarily provided company contact details and is considered to be responsive to customer complaints. As such we would remain consumers that it is best to start by writing to the primary and secondary contacts. Do not start by writing to the CEO.
Primary Contact
Brandon Kay
VP of Operations
P.O. Box 939057
San Diego , CA 92193-9057
[email protected]
James Sion
Chief Operating Officer
P.O. Box 939057
San Diego , CA 92193-9057
[email protected]
Chief Executive
Chris Carnicelli
Chief Executive Officer, North America, Generali Global Assistance
P.O. Box 939057
San Diego , CA 92193-9057
[email protected]
The company has voluntarily provided company contact details and is considered to be responsive to customer complaints. As such we would remain consumers that it is best to start by writing to the primary and secondary contacts. Do not start by writing to the CEO.
This contact was published on November 11, 2017 and updated on May 18, 2023.
