General Motors Company is an American multinational corporation headquartered in Detroit, that manufactures, markets and sells vehicles, parts and financial services.
GM Brands include: Chevrolet, Buick, Cadillac, and GMC.
Responsiveness rating
What you need to know about General Motors
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with General Motors
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
300 Renaissance Center
Detroit, MI 48243
https://www.gm.com/
Phone Contacts
Customer Service: (800) 462-8782
Customer Assistance Centers:
Buick: (800) 521-7300
Cadillac: (800) 458-8006
Chevrolet: (800) 222-1020
GMC: (800) 462-8782
Saturn: (800) 553-6000
HUMMER: (800) 486-6376
Pontiac: (800) 762-2737
Fax: (517) 272-3709
Email Contacts
Customer Service Resources
Mailing Address:
General Motors Company
P.O. Box 33170
Detroit, MI 48232-5170
Social Media Contacts
Executive Contacts
Primary Contact
William Kopicki
Executive Commodity Director - Customer Care and Aftersales
300 Renaissance Center
Detroit, MI 48243
[email protected]
Secondary Contact
Craig Buchholz
Senior Vice President, Global Communications
300 Renaissance Center
Detroit, MI 48243
[email protected]
Mark Reuss
President
300 Renaissance Center
Detroit, MI 48243
[email protected]
Chief Executive
Mary T. Barra
Chairman & CEO
300 Renaissance Center
Detroit, MI 48243
(313) 556-5000
[email protected]