General Motors Customer Service Contacts

General Motors is an American multinational corporation headquartered in Detroit. It manufactures, markets, and sells vehicles, parts and financial services.

How to reach a person at General Motors

Customer Service: (800) 462-8782

General Motors Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about General Motors

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with General Motors

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

General Motors address

300 Renaissance Center
Detroit, MI 48243

General Motors social media channels


General Motors executive customer service contacts

Primary Contact
David Marsh
Global Vice President of Customer Care and Aftersales
300 Renaissance Center
Detroit, MI 48243
david.marsh@gm.com

Secondary Contact
Lin-Hua Wu
Senior VP Chief Communications Officer
300 Renaissance Center
Detroit, MI 48243
lin.wu@gm.com

Mark Reuss
President
300 Renaissance Center
Detroit, MI 48243
mark.reuss@gm.com

Chief Executive
Mary T. Barra
300 Renaissance Center
Detroit, MI 48243
mary.barra@gm.com

Frequently asked questions about General Motors

What is General Motors' P.O. Box address?

P.O. Box 33170
Detroit, MI 48232-5170

How can I contact General Motors customer service?

Does General Motors have an online contact form?

Yes, you can find the online contact form here.

What are the General Motors brands?

GM brands include Chevrolet, Buick, Cadillac, Saturn, Hummer, Pontiac, and GMC.

What is Buick's customer service number?

What is Cadillac's customer service telephone number?

What is the customer service telephone number for Chevrolet?

What is GMC's customer service number?

What is Saturn's customer service number?

What is Hummer's customer service number?

What is Pontiac's customer service number?

How to get professional help with your General Motors problem

If you need help with General Motors, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help