General Motors Company is an American multinational corporation headquartered in Detroit, that manufactures, markets and sells vehicles, parts and financial services.
GM Brands include: Chevrolet, Buick, Cadillac, and GMC.
Responsiveness rating
What you need to know about General Motors
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with General Motors
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
General Inquiries
Send written correspondence to:
General Motors Company
P.O. BOX 33170
Detroit, MI 48232-5170
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
300 Renaissance Center
Detroit, MI 48243
https://www.gm.com/
Phone Contacts
Customer Service: (800) 462-8782
Customer Assistance Centers:
Buick: (800) 521-7300
Cadillac: (800) 458-8006
Chevrolet: (800) 222-1020
GMC: (800) 462-8782
Saturn: (800) 553-6000
HUMMER: (800) 486-6376
Pontiac: (800) 762-2737
Fax: (517) 272-3709
Email Contacts
Customer Service Resources
Mailing Address:
General Motors Company
P.O. Box 33170
Detroit, MI 48232-5170
Social Media Contacts
Executive Contacts
Primary Contact
William Kopicki
Executive Commodity Director - Customer Care and Aftersales
300 Renaissance Center
Detroit, MI 48243
[email protected]
Secondary Contact
Craig Buchholz
Senior Vice President, Global Communications
300 Renaissance Center
Detroit, MI 48243
[email protected]
Mark Reuss
President
300 Renaissance Center
Detroit, MI 48243
[email protected]
Chief Executive
Mary T. Barra
Chairman & CEO
300 Renaissance Center
Detroit, MI 48243
(313) 556-5000
[email protected]
This contact was published on February 18, 2015 and updated on August 25, 2023.