General Motors is an American multinational corporation headquartered in Detroit. It manufactures, markets, and sells vehicles, parts and financial services.
General Motors Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about General Motors
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with General Motors
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.General Motors address
300 Renaissance Center
Detroit, MI 48243
General Motors social media channels
General Motors executive customer service contacts
Primary Contact
David Marsh
Global Vice President of Customer Care and Aftersales
300 Renaissance Center
Detroit, MI 48243
david.marsh@gm.com
Secondary Contact
Lin-Hua Wu
Senior VP Chief Communications Officer
300 Renaissance Center
Detroit, MI 48243
lin.wu@gm.com
Mark Reuss
President
300 Renaissance Center
Detroit, MI 48243
mark.reuss@gm.com
Chief Executive
Mary T. Barra
300 Renaissance Center
Detroit, MI 48243
mary.barra@gm.com
What is General Motors' P.O. Box address?
P.O. Box 33170
Detroit, MI 48232-5170
How can I contact General Motors customer service?
Call (800) 462-8782.
Does General Motors have an online contact form?
Yes, you can find the online contact form here.
What are the General Motors brands?
GM brands include Chevrolet, Buick, Cadillac, Saturn, Hummer, Pontiac, and GMC.
What is Buick's customer service number?
Call (800) 521-7300.
What is Cadillac's customer service telephone number?
Call (800) 458-8006.
What is the customer service telephone number for Chevrolet?
Call (800) 222-1020.
What is GMC's customer service number?
Call (800) 462-8782.
What is Saturn's customer service number?
Call (800) 553-6000.
What is Hummer's customer service number?
Call (800) 486-6376.
What is Pontiac's customer service number?
Call (800) 762-2737.
How to get professional help with your General Motors problem
If you need help with General Motors, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.