General Motors Financial
General Motors Financial Company provides auto financing through dealers.
Telephone
Customer service : 817) 302-7000
Customer service : 800) 284-2271
How to resolve a problem with General Motors Financial
Try self-service first
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Contact an executive
Start with the primary contact below, then escalate step by step if needed.
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Verified contacts
General Motors Financial customer service executives
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Primary
Tricia Francis
Senior Vice President Customer Experience
Frequently asked questions about General Motors Financial Company
AmeriCredit Corp. was acquired by General Motors Company and renamed General Motors Financial in 2010.
Call (800) 284-2271.
Monday to Friday, 7 a.m. to 6 p.m.; Saturday, 9 a.m. to 1 p.m. (all times Central).
Yes, text 'info' to 53721. Message and data rates may apply.
Monday to Friday, 7 a.m. to 6 p.m.; Saturday, 9 a.m. to 1 p.m. (all times Central).
Yes, the corporate headquarters is at 801 Cherry Street, Suite 3600, Fort Worth, Texas, 76102.
You can make a payment online by logging into your GM Financial account. Payments can also be made via phone by calling (800) 284-2271, or through the GM Financial mobile app. Ensure you have your account number and payment details ready.
If you are unable to make a payment on time, contact GM Financial customer service at (800) 284-2271 as soon as possible to discuss your options. They may be able to offer solutions such as payment extensions or other assistance.
You can check your account balance and review your payment history by logging into your GM Financial account online or using the GM Financial mobile app. This information is also available by calling customer service (800) 284-2271.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published February 26, 2024. Updated August 18, 2025.