General Motors Financial Customer Service Contacts

General Motors Financial Company provides auto financing through dealers.

How to reach a person at General Motors Financial

Main: (817) 302-7000

Toll Free: (800) 284-2271

General Motors Financial Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

General Motors Financial address

801 Cherry Street
Suite 3500
Fort Worth, Texas 76102

General Motors Financial social media channels

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General Motors Financial executive customer service contacts

Primary Contact
Tricia Francis
Senior Vice President Customer Experience
801 Cherry Street
Suite 3500
Fort Worth, Texas 76102
tricia.francis@gmfinancial.com

Kyle Birch
President North America
801 Cherry Street
Suite 3500
Fort Worth, Texas 76102
kyle.birch@gmfinancial.com

LinkedIn

Chief Executive
Dan Berce
801 Cherry Street
Suite 3500
Fort Worth, Texas 76102
dan.berce@gmfinancial.com

LinkedIn

Frequently asked questions about General Motors Financial Company

What is the relationship between AmeriCredit Corp and General Motors Financial?

AmeriCredit Corp. was acquired by General Motors Company and renamed General Motors Financial in 2010.

How can I contact General Motors Financial customer service?

When can I contact General Motors Financial customer service?

Monday to Friday, 7 a.m. to 6 p.m.; Saturday, 9 a.m. to 1 p.m. (all times Central).

Does General Motors Financial have text messaging support?

Yes, text ‘info’ to 53721. Message and data rates may apply.

When are General Motors Financial text support services available?

Monday to Friday, 7 a.m. to 6 p.m.; Saturday, 9 a.m. to 1 p.m. (all times Central).

What is the address of General Motors Financial headquarters?

Yes, the corporate headquarters is at 801 Cherry Street, Suite 3600, Fort Worth, Texas, 76102.

How do I make a payment on my GM Financial account?

You can make a payment online by logging into your GM Financial account. Payments can also be made via phone by calling (800) 284-2271, or through the GM Financial mobile app. Ensure you have your account number and payment details ready.

What should I do if I can't make a payment on time?

If you are unable to make a payment on time, contact GM Financial customer service at (800) 284-2271 as soon as possible to discuss your options. They may be able to offer solutions such as payment extensions or other assistance.

How can I check my account balance or review my payment history?

You can check your account balance and review your payment history by logging into your GM Financial account online or using the GM Financial mobile app. This information is also available by calling customer service (800) 284-2271.

How to get professional help with your General Motors Financial problem

If you need help with General Motors Financial, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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