General Motors Financial

General Motors Financial Company provides auto financing through dealers.

Telephone
Customer service : 817) 302-7000
Customer service : 800) 284-2271
Mailing address
801 Cherry Street, Suite 3500
Fort Worth, Texas 76102
Website
gmfinancial.com

How to resolve a problem with General Motors Financial

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

General Motors Financial customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Tricia Francis
Senior Vice President Customer Experience
Secondary
Kyle Birch
President North America
Chief Executive
Dan Berce

Frequently asked questions about General Motors Financial Company

AmeriCredit Corp. was acquired by General Motors Company and renamed General Motors Financial in 2010.
Monday to Friday, 7 a.m. to 6 p.m.; Saturday, 9 a.m. to 1 p.m. (all times Central).
Yes, text 'info' to 53721. Message and data rates may apply.
Monday to Friday, 7 a.m. to 6 p.m.; Saturday, 9 a.m. to 1 p.m. (all times Central).
Yes, the corporate headquarters is at 801 Cherry Street, Suite 3600, Fort Worth, Texas, 76102.
You can make a payment online by logging into your GM Financial account. Payments can also be made via phone by calling (800) 284-2271, or through the GM Financial mobile app. Ensure you have your account number and payment details ready.
If you are unable to make a payment on time, contact GM Financial customer service at (800) 284-2271 as soon as possible to discuss your options. They may be able to offer solutions such as payment extensions or other assistance.
You can check your account balance and review your payment history by logging into your GM Financial account online or using the GM Financial mobile app. This information is also available by calling customer service (800) 284-2271.

Outdated info? Report it here