Generac manufactures backup generators for homes and businesses, as well as mobile generators.
Generac Power Systems Responsiveness rating
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What you need to know about Generac Power Systems
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Generac Power Systems
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Generac Power Systems mailing address
S45 W29290 Highway 59
Waukesha, WI 53189
Generac Power Systems executive customer service contacts
Primary Contact
Ronie Jaeger
Director of Customer Experience
S45 W29290 Highway 59
Waukesha, WI 53189
ronie.jaeger@generac.com
Secondary Contact
Nancy Tonkin
Vice President Customer Support
S45 W29290 Highway 59
Waukesha, WI 53189
nancy.tonkin@generac.com
York Ragen
Chief Financial Officer
S45 W29290 Highway 59
Waukesha, WI 53189
york.ragen@generac.com
Chief Executive
Aaron P. Jagdfeld
S45 W29290 Highway 59
Waukesha, WI 53189
aaron.jagdfeld@generac.com
Does Generac Power Systems customer service have an online contact form?
Yes, you can access the online contact form here.
How can I contact Generac Power Systems customer service?
Call (888) 436-3722 or send an email via the online contact form.
How do I return a defective item to Generac Power Systems?
- Get permission to return: Before sending back a broken item to Generac Power Systems, you need permission. Contact them either by email or by calling (888) 436-3722 to get a return authorization.
- Pack it right: When you get permission to return the item, Generac will tell you how to pack it properly. It’s important to follow their instructions. By law, machines that run on gasoline, oil, or other flammable liquids must be emptied before shipping. Keep the gas caps and oil plugs off for 24 hours before sending items.
- Pay for shipping: If you’re sending an item back, you’re responsible for the shipping costs from where it was originally sent to you.
How do I file a complaint to Generac Power Systems?
Call customer service at (888) 436-3722 or send an email via the online contact form. If you prefer to send a letter, the address is Generac Power Systems, S45 W29290 Highway 59, Waukesha, WI 53189.
How to get professional help with your Generac Power Systems problem
If you need help with Generac Power Systems, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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