Generac Power Systems
Generac manufactures backup generators for homes and businesses, as well as mobile generators.
What you need to know about Generac Power Systems
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Generac Power Systems
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Generac Power Systems customer service executives
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Frequently asked questions about Generac Power Systems
- Get permission to return: Before sending back a broken item to Generac Power Systems, you need permission. Contact them either by email or by calling (888) 436-3722 to get a return authorization.
- Pack it right: When you get permission to return the item, Generac will tell you how to pack it properly. It’s important to follow their instructions. By law, machines that run on gasoline, oil, or other flammable liquids must be emptied before shipping. Keep the gas caps and oil plugs off for 24 hours before sending items.
- Pay for shipping: If you’re sending an item back, you’re responsible for the shipping costs from where it was originally sent to you.
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