GE Capital is the financial services division of General Electric, providing commercial lending and leasing solutions.
GE Capital Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about GE Capital
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with GE Capital
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
GE Capital mailing address
PO Box 4586
New York, NY 10163-4586
GE Capital executive customer service contacts
Primary Contact
Samantha Houseman
Team Leader Customer Service
PO Box 4586
New York, NY 10163-4586
samantha.houseman@gecapital.com
Secondary Contact
Denise Jetton
Customer Service Manager
PO Box 4586
New York, NY 10163-4586
denise.jetton@gecapital.com
Chief Executive
Keith S. Sherin
PO Box 4586
New York, NY 10163-4586
Keith.Sherin@gecapital.com
How can I access my account information?
Visit GE Capital’s online portal or app. If you need assistance, contact customer service at investor@gecapital.com for guidance.
How do I make a payment or manage my account?
Payments and account management can be done through GE Capital’s online portal. For help with these processes, contact the customer service team at investor@gecapital.com.
How can I request a loan or financing?
For loan or financing requests, visit GE Capital’s website or contact customer service at investor@gecapital.com to get information on application procedures and requirements.
How to get professional help with your GE Capital problem
If you need help with GE Capital, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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