Gardaland Customer Service Contacts

Gardaland is an amusement park in Italy featuring a variety of rides, attractions, and themed areas, suitable for visitors of all ages.

How to reach a person at Gardaland

Gardaland Responsiveness rating

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3/5

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What you need to know about Gardaland

Customer service experiences with Gardaland can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Gardaland customer service response times

Gardaland’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportGardaland provides customer support through various channels, including phone, email, and online contact forms. While specific response times for phone support are not publicly disclosed,
Email supportGardaland’s customer service response times via email can vary depending on the volume of inquiries. While they do not provide specific response time guarantees, it’s typical for responses to take anywhere from a few days to a week. Email infobox@gardaland.it.
Online contact formGardaland’s customer service response times via their online contact form are generally similar to their email support. The response time can vary depending on the volume of inquiries, but it may take a few days to a week for customer service to reply.
Live chat supportGardaland does not offer live chat support.
Social mediaGardaland provides customer service support via social media platforms such as Facebook, Instagram, and X. Response times can vary, but generally, inquiries sent through social media are acknowledged within a few hours to a day. During peak times, it might take longer for a reply.

How to resolve a problem with Gardaland

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Gardaland mailing address

Via Derna, 4
37014 Castelnuovo del Garda (VR), Italy

Gardaland loyalty program

Gardaland offers a range of Season Passes that provide various benefits for frequent visitors. These passes include options like the Junior, Silver, Gold, and Platinum passes, each offering different levels of access and perks. Benefits can include unlimited park access during the season, fast-track entries, discounts on dining and merchandise, and free parking.

Gardaland social media channels

X


Gardaland executive customer service contacts

Primary Contact
Mike Vallis
Interim Chief Operation Officer
Via Derna, 4
37014 Castelnuovo del Garda (VR), Italy
Mike.Vallis@merlinentertainments.biz

LinkedIn

Secondary Contact
John Jakobsen
Chief Strategic Portfolio Development Officer
Via Derna, 4
37014 Castelnuovo del Garda (VR), Italy
John.Jakobsen@merlinentertainments.biz

LinkedIn

Chief Executive
Fiona Eastwood
Via Derna, 4
37014 Castelnuovo del Garda (VR), Italy
fiona.eastwood@merlinentertainments.biz

LinkedIn

Gardaland customer service policies

What is Gardaland privacy policy?

Gardaland’s privacy policy outlines how personal data is collected, processed, and protected. Information is gathered through online bookings, ticket purchases, and interactions with the website or customer service. Data may be used for marketing, analytics, and service improvements, with user consent required for promotional communications. Security measures are in place to protect personal information, and data may be shared with third-party service providers when necessary. Users have rights to access, modify, or delete their data.

What is Gardaland's compliance and whistleblowing policy?

Gardaland’s compliance and whistleblowing policy ensures ethical conduct and legal compliance in all activities. A structured whistleblowing system allows employees and third parties to report misconduct confidentially. Reports can be submitted through designated channels, and protections are in place to prevent retaliation. Investigations follow a clear and impartial process, ensuring fair treatment. Compliance policies align with legal requirements to promote transparency and integrity.

What is Gardaland's general regulations?

Gardaland’s general regulations establish rules for safety, park access, and visitor conduct. Entry is only allowed with a valid ticket, and visitors must follow ride restrictions based on height, age, and health conditions. Pets are not permitted except for service animals. Prohibited items include dangerous objects, alcohol, and illegal substances. Photography is allowed, but commercial use requires authorization. The park reserves the right to refuse entry or remove guests violating regulations.

What are Gardaland's rides restrictions?

Gardaland ride restrictions are based on height and safety requirements. Some rides require a minimum height of 80 cm to 140 cm, while others have a maximum height limit. Certain attractions require children to be accompanied by an adult. More intense rides like Blue Tornado, Raptor, and Oblivion have stricter height and health restrictions.

What is APP Gardaland Express?

The Gardaland Express App allows visitors to reserve access to attractions with reduced waiting times. The app offers different fast-track options, enabling users to select and manage priority access for various rides. It provides a seamless digital experience, eliminating the need for physical queueing.

Frequently asked questions about Gardaland

Who owns Gardaland?

Gardaland is owned by Merlin Entertainments, a British company that operates theme parks, attractions, and resorts worldwide.

Can I modify or cancel my ticket booking?

Most tickets are non-refundable, but changes may be possible in certain cases. Contact customer service for assistance.

Where can I buy tickets for Gardaland?

Tickets are available online, at the park entrance, and through authorized partners.

How to get professional help with your Gardaland problem

If you need help with Gardaland, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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