Gardaland is an amusement park in Italy featuring a variety of rides, attractions, and themed areas, suitable for visitors of all ages.
What you need to know about Gardaland
Customer service experiences with Gardaland can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Gardaland’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Gardaland with our insider guide or through our executive contacts.
- Gardaland’s customer service policies are standard. Here are our frequently asked questions about Gardaland.
Gardaland customer service response times
Gardaland’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Gardaland provides customer support through various channels, including phone, email, and online contact forms. While specific response times for phone support are not publicly disclosed, |
Email support | Gardaland’s customer service response times via email can vary depending on the volume of inquiries. While they do not provide specific response time guarantees, it’s typical for responses to take anywhere from a few days to a week. Email infobox@gardaland.it. |
Online contact form | Gardaland’s customer service response times via their online contact form are generally similar to their email support. The response time can vary depending on the volume of inquiries, but it may take a few days to a week for customer service to reply. |
Live chat support | Gardaland does not offer live chat support. |
Social media | Gardaland provides customer service support via social media platforms such as Facebook, Instagram, and X. Response times can vary, but generally, inquiries sent through social media are acknowledged within a few hours to a day. During peak times, it might take longer for a reply. |
How to resolve a problem with Gardaland
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Gardaland mailing address
Via Derna, 4
37014 Castelnuovo del Garda (VR), Italy
Gardaland executive customer service contacts
Primary Contact
Mike Vallis
Interim Chief Operation Officer
Via Derna, 4
37014 Castelnuovo del Garda (VR), Italy
Mike.Vallis@merlinentertainments.biz
Secondary Contact
John Jakobsen
Chief Strategic Portfolio Development Officer
Via Derna, 4
37014 Castelnuovo del Garda (VR), Italy
John.Jakobsen@merlinentertainments.biz
Chief Executive
Fiona Eastwood
Via Derna, 4
37014 Castelnuovo del Garda (VR), Italy
fiona.eastwood@merlinentertainments.biz
Who owns Gardaland?
Gardaland is owned by Merlin Entertainments, a British company that operates theme parks, attractions, and resorts worldwide.
Can I modify or cancel my ticket booking?
Most tickets are non-refundable, but changes may be possible in certain cases. Contact customer service for assistance.
Where can I buy tickets for Gardaland?
Tickets are available online, at the park entrance, and through authorized partners.
How to get professional help with your Gardaland problem
If you need help with Gardaland, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.