Gardaland

Gardaland is an amusement park in Italy featuring a variety of rides, attractions, and themed areas, suitable for visitors of all ages.

Telephone
Main : +00-390-456-449-777
Email
Mailing address
Via Derna, 4
37014 Castelnuovo del Garda (VR), Italy
Website
gardaland.it

What you need to know about Gardaland

Customer service experiences with Gardaland can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Gardaland

Try self-service first

Use our proven resolution methods, or Gardaland’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Gardaland respond?

Phone support
Gardaland provides customer support through various channels, including phone, email, and online contact forms. While specific response times for phone support are not publicly disclosed,
Email support
Gardaland's customer service response times via email can vary depending on the volume of inquiries. While they do not provide specific response time guarantees, it's typical for responses to take anywhere from a few days to a week. Email infobox@gardaland.it.
Online contact form
Gardaland's customer service response times via their online contact form are generally similar to their email support. The response time can vary depending on the volume of inquiries, but it may take a few days to a week for customer service to reply.
Live chat support
Gardaland does not offer live chat support.
Social media
Gardaland provides customer service support via social media platforms such as Facebook, Instagram, and X. Response times can vary, but generally, inquiries sent through social media are acknowledged within a few hours to a day. During peak times, it might take longer for a reply.
Verified contacts

Gardaland customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mike Vallis
Interim Chief Operation Officer
Secondary
John Jakobsen
Chief Strategic Portfolio Development Officer
Chief Executive
Fiona Eastwood
Chief Executive

Gardaland customer service policies

Gardaland's privacy policy outlines how personal data is collected, processed, and protected. Information is gathered through online bookings, ticket purchases, and interactions with the website or customer service. Data may be used for marketing, analytics, and service improvements, with user consent required for promotional communications. Security measures are in place to protect personal information, and data may be shared with third-party service providers when necessary. Users have rights to access, modify, or delete their data.

Gardaland loyalty program

Gardaland offers a range of Season Passes that provide various benefits for frequent visitors. These passes include options like the Junior, Silver, Gold, and Platinum passes, each offering different levels of access and perks. Benefits can include unlimited park access during the season, fast-track entries, discounts on dining and merchandise, and free parking.

Frequently asked questions about Gardaland

Gardaland is owned by Merlin Entertainments, a British company that operates theme parks, attractions, and resorts worldwide.
Most tickets are non-refundable, but changes may be possible in certain cases. Contact customer service for assistance.
Tickets are available online, at the park entrance, and through authorized partners.

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