Gap Customer Service Contacts

Gap is a global retailer, offering a range of casual apparel, denim, and accessories under various brand names such as Gap, Old Navy, Banana Republic, and Athleta.

How to reach a person at Gap

Toll-free: (800) 427-7895

Gap Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Gap

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Gap

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Gap mailing address

2 Folsom Street
San Francisco, CA 94105

Gap social media channels


Gap executive customer service contacts

Primary Contact
Eric Chan
Strategy officer
2 Folsom Street
San Francisco, CA 94105


Secondary Contact
Katrina O’Connell
EVP and Chief financial officer
2 Folsom Street
San Francisco, CA 94105


Chief Executive
Richard Dickson
2 Folsom Street
San Francisco, CA 94105


Frequently asked questions about Gap

How do I call Gap card services?

Call Gap card services at (800) 427-7895 for general inquiries.

Where is Gap headquarters?

Gap Inc.’s world headquarters is located at 2 Folsom Street, San Francisco, CA 94105.

What is the phone number for Gap Good Rewards?

You can reach Gap Good Rewards customer service at (800) 427-7895 for assistance with the rewards program.

Who is the CEO of Gap?

The CEO of Gap is Richard Dickson.

How many Gap stores are there in the USA?

Gap operates approximately 500 Gap stores in the United States.

Does Gap give a birthday gift?

Yes, Gap offers special birthday rewards to members of its loyalty programs. The specifics of the birthday gift can vary, so check the details of the Gap Good Rewards program for the most current offers.

Does Gap have a credit card?

Yes, Gap offers the Gap Good Rewards Credit Card, which is managed by Synchrony Bank.

How do I check my Gap balance?

You can check your Gap gift card balance online at the Gap website, by visiting a Gap store, or by calling customer service at (800) 427-7895.

Does Gap give refunds?

Yes, Gap offers refunds for items returned with a receipt within a specified period, typically 45 days from the date of purchase. Refunds are issued to the original form of payment.

Can I return Gap without a receipt?

Gap may allow returns without a receipt at its discretion, but you might receive store credit instead of a refund. The returned item should be in new and unused condition.

Who is Gap owned by?

Gap Inc. is a publicly traded (shareholder-owned) company. It is listed on the New York Stock Exchange under the ticker symbol GPS.

How to get professional help with your Gap problem

If you need help with Gap, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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