Gap

Gap is a global retailer, offering a range of casual apparel, denim, and accessories under various brand names such as Gap, Old Navy, Banana Republic, and Athleta.

Telephone
Main : (800) 333-7899
free : (800) 427-7895
Email
Mailing address
2 Folsom Street
San Francisco, CA 94105
Website
gap.com

What you need to know about Gap

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Gap

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Gap customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Eric Chan
Business Chief and Strategy Officer
(415) 427-0100
Secondary
Katrina O'Connell
EVP and Chief financial officer
(415) 427-0100
Secondary
Lisa Barnes
Customer Service Operations Vice President - Expertise: Strategic Planning and Improving Customer Experience
Chief Executive
Julius Isaiah Crepeau
Executive Assistant To Chief Executive Officer
(415) 792-3779
Chief Executive
Richard Dickson

Frequently asked questions about Gap

Call Gap card services at (800) 427-7895 for general inquiries.

Gap Inc.'s world headquarters is located at 2 Folsom Street, San Francisco, CA 94105.
You can reach Gap Good Rewards customer service at (800) 427-7895 for assistance with the rewards program.
The CEO of Gap is Richard Dickson.
Gap operates approximately 500 Gap stores in the United States.
Yes, Gap offers special birthday rewards to members of its loyalty programs. The specifics of the birthday gift can vary, so check the details of the Gap Good Rewards program for the most current offers.
Yes, Gap offers the Gap Good Rewards Credit Card, which is managed by Synchrony Bank.
You can check your Gap gift card balance online at the Gap website, by visiting a Gap store, or by calling customer service at (800) 427-7895.
Yes, Gap offers refunds for items returned with a receipt within a specified period, typically 45 days from the date of purchase. Refunds are issued to the original form of payment.
Gap may allow returns without a receipt at its discretion, but you might receive store credit instead of a refund. The returned item should be in new and unused condition.
Gap Inc. is a publicly traded (shareholder-owned) company. It is listed on the New York Stock Exchange under the ticker symbol GPS.

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