Frontier Communications

Frontier Communications is a telecommunications company and a Verizon company, providing fiber internet, phone, and TV services to residential and business customers across the United States.

Telephone
Product sales : (800) 921-8101
Mailing address
1919 McKinney Ave.
Dallas, TX 75201
Website
frontier.com

What you need to know about Frontier Communications

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Frontier Communications

Try self-service first

Use our proven resolution methods, or Frontier Communications’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Frontier Communications respond?

Phone support

Frontier's phone line, (800) 921-8101, is staffed Monday through Friday from 8 a.m. to 10 p.m. and Saturday from 8 a.m. to 9 p.m. (Eastern); it is closed Sunday. Frontier lists this number for product sales and directs account and technical help to chat.

Live chat

Frontier's live chat support is available through the website and typically offers faster response times compared to phone or email, with agents usually available within a few minutes during business hours.

Social media

Frontier Communications is active on social media platforms such as X and Facebook.

Help center/FAQ

Frontier Communications’ help center and FAQ provide quick answers to common questions regarding account management, billing, internet and phone services and technical support.

Verified contacts

Frontier Communications customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Charlon McIntosh
EVP, Chief Customer Operations Officer
Secondary
Veronica Bloodworth
Chief Network Officer

Frontier Communications customer service policies

Frontier's privacy policy explains how it collects, stores, and uses customer information. It details how Frontier protects personal data and the security measures it implements.

Frontier Communications loyalty program

Frontier Communications offers Frontier Rewards, a promotional program that provides eligible customers with benefits such as gift cards (including Visa reward cards), referral bonuses, and promotional offers tied to service sign-ups and participation. The program is primarily promotional in nature rather than a traditional points-based rewards system.

Frequently asked questions about Frontier Communications

You can reach Frontier’s customer support through the following channels: Phone: Call (800) 921-8101 Monday through Friday from 8 a.m. to 10 p.m. and Saturday from 8 a.m. to 9 p.m. Eastern (closed Sunday). Chat: Visit the Frontier Communications Customer Service page and use the chat feature to get help with all things Frontier. Frontier’s automated Giga chat is available 24 hours a day.
Partly. Frontier’s automated Giga chat is available 24 hours a day for billing, account and internet troubleshooting, but live agents are available by phone or chat only during business hours.
Yes. Verizon completed its acquisition of Frontier Communications on Jan. 20, 2026. Frontier now operates as a wholly owned subsidiary of Verizon under the name "Frontier, a Verizon Company." Customers keep their existing plans, bills, and support channels unchanged for now.
Send an email to support@frontier.com.
No. Frontier’s automated Giga chat is available 24 hours a day, but its phone line, (800) 921-8101, is staffed Monday through Friday from 8 a.m. to 10 p.m. and Saturday from 8 a.m. to 9 p.m. Eastern, and is closed Sunday.
Yes, Frontier Communications provides home phone services in addition to other offerings.
Yes, Frontier supports long-distance calls.
Contact the customer support via chat, or by phone at (800) 921-8101.
Frontier is now a wholly owned subsidiary of Verizon Communications. Verizon completed the acquisition on Jan. 20, 2026, for $38.50 per share in cash. Trading in Frontier's stock on Nasdaq was halted before the market opened on Jan. 20, 2026, and the delisting took effect on Jan. 30, 2026.
Frontier Communications is an American telecommunications company that offers broadband internet, digital television, and technical support to residential and business customers in 25 states.
Yes, Frontier Communications operates as a telecommunications provider in the United States.
Frontier primarily focuses on internet, TV, and phone services. While they don’t offer standalone email services, they may provide email accounts as part of their bundled services.

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