Frontier Communications Customer Service Contacts

Frontier Communications Corporation is a telephone company in the United States and is the fourth largest provider of digital subscriber line (based on coverage area) in the United States. 

How to reach a person at Frontier Communications

Customer Service:  (800) 921-8101

Frontier Communications Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Frontier Communications

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Frontier Communications

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Frontier Communications’s mailing address

401 Merritt 7
Norwalk, CT 06851

Frontier Communications’s social media channels


Frontier Communications’s executive customer service contacts

Primary Contact
Charlon McIntosh
EVP, Chief Consumer Operations Officer
401 Merritt 7
Norwalk, CT 06851
charlon.mcIntosh@ftr.com

Secondary Contact
John Harrobin
EVP, Consumer
401 Merritt 7
Norwalk, CT 06851
john.harrobin@ftr.com

Chief Executive
Nick Jeffery
President and CEO
401 Merritt 7
Norwalk, CT 06851
nick.jeffery@ftr.com

Can also try OfficeOfThePresident@ftr.com

Frequently asked questions about Frontier Communications

How do I get in touch with Frontier?

You can reach Frontier’s customer support through the following channels: Phone: For anything urgent, call them 24/7 at (800) 921-8101.

Chat: Visit the Frontier Communications Customer Service page and use the chat feature to get help with all things Frontier.

Is Frontier Communications customer service available 24 hours a day in the USA?

Yes, Frontier Communication’s customer service operates 24 hours a day.

Is Frontier Communications a Verizon company?

Yes, Verizon still owns its Internet division, Frontier Communications. Frontier Communications operates as a separate brand and company, using its own name on bills and for customer-facing services.

How do I complain to Frontier Communications via email?

Send an email to support@frontier.com.

Does Frontier Communications have a 24-hour customer service phone number?

Yes, Frontier Communications offers 24-hour customer support: (800) 921-8101.

Does Frontier Communications offer phone service?

Yes, Frontier Communications provides home phone services in addition to other offerings.

Does Frontier provide long-distance calls?

Yes, Frontier supports long-distance calls.

How do I cancel my Frontier phone service?

Contact their customer support via chat, or by phone at (800) 921-8101.

Who owns Frontier?

Frontier Communications is a publicly traded company. Various entities, including Verizon, previously owned it, but it is now independent.

What is Frontier Communications?

Frontier Communications is an American telecommunications company that offers broadband internet, digital television, and technical support to residential and business customers in 25 states.

Is Frontier a U.S. carrier?

Yes, Frontier Communications operates as a telecommunications provider in the United States.

Does Frontier have email services?

Frontier primarily focuses on internet, TV, and phone services. While they don’t offer standalone email services, they may provide email accounts as part of their bundled services.

How to get professional help with your Frontier Communications problem

If you need help with Frontier Communications, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help