Fresh produces skin care products, such as cleansers, moisturizers, masks, and serums.
What you need to know about Fresh
Customers generally find service experiences with Fresh to be positive, with many highlighting the helpfulness and professionalism of the support team.
- Customer service response times at the Fresh can vary based on the method of contact, inquiry volume, and the nature of the issue.
- To resolve a problem with Fresh, you can use our insider guide or reach out through our executive contacts.
- Fresh’s customer service policies are standard, and here are our frequently asked questions about the company.
Fresh customer service response times
Fresh customer service response times can differ based on the channel used, with email inquiries taking a few business days, live chat offering quicker replies, and social media responses potentially taking longer depending on demand. However, here’s a general idea of what to expect:
Phone support | Fresh customer service phone support typically responds during business hours, but response times may vary depending on call volume. Calling on weekdays can help ensure quicker assistance, although wait times may still vary based on demand. Call customer service at (833) 858-1115. |
Email support | Fresh customer service email support typically responds within 1 to 3 business days, depending on the volume of inquiries. Response times may vary, so please allow some time for your query to be addressed. Email Fresh at inquiries@fresh.com. |
Live chat | Fresh customer service live chat support typically offers quick responses, often within a few minutes during business hours. Response times can vary based on demand, but live chat is generally a fast way to get assistance compared to other channels. |
Social media | Fresh customer service social media support response times can vary depending on the platform and inquiry volume. Typically, responses on social channels such as Instagram or X may take anywhere from a few hours to a couple of days, with faster replies during business hours. Here’s how to reach Fresh via social media. |
Help center/FAQ | Fresh customer service FAQ or help support is available 24/7 and provides immediate access to commonly asked questions and self-help resources. Since it’s a self-service option, there are no response times; you can find answers instantly by browsing its online help section. |
How to resolve a problem with Fresh
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Fresh mailing address
130 5th Avenue
10th Floor
New York, NY 10011
Fresh executive customer service contacts
Primary Contact
Sarah Milo
VP of Sales
130 5th Avenue
10th Floor
New York, NY 10011
smilo@fresh.com
Secondary Contact
Lev Glazman
President
130 5th Avenue
10th Floor
New York, NY 10011
lglazman@fresh.com
Chief Executive
Ada Lien
130 5th Avenue
10th Floor
New York, NY 10011
alien@fresh.com
How can I contact Fresh customer service?
Call (833) 858-1115 or email inquiries@fresh.com.
Does Fresh have an online chat service?
Yes, Fresh can be contacted via an online chat service.
Where can I buy Fresh products?
Visit the website, as well as selected department stores, specialty beauty retailers, and other online platforms.
How to get professional help with your Fresh problem
If you need help with Fresh, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.