Fresh

Fresh produces skin care products, such as cleansers, moisturizers, masks, and serums.

Telephone
Customer service : (833) 858-1115
Email
Mailing address
130 5th Avenue, 10th Floor
New York, NY 10011
Website
facebook.com

What you need to know about Fresh

Customers generally find service experiences with Fresh to be positive, with many highlighting the helpfulness and professionalism of the support team.

How to resolve a problem with Fresh

Try self-service first

Use our proven resolution methods, or Fresh’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Fresh respond?

Phone support
Fresh customer service phone support typically responds during business hours, but response times may vary depending on call volume. Calling on weekdays can help ensure quicker assistance, although wait times may still vary based on demand. Call customer service at (833) 858-1115.
Email support
Fresh customer service email support typically responds within 1 to 3 business days, depending on the volume of inquiries. Response times may vary, so please allow some time for your query to be addressed. Email Fresh at inquiries@fresh.com.
Live chat
Fresh customer service live chat support typically offers quick responses, often within a few minutes during business hours. Response times can vary based on demand, but live chat is generally a fast way to get assistance compared to other channels.
Social media
Fresh customer service social media support response times can vary depending on the platform and inquiry volume. Typically, responses on social channels such as Instagram or X may take anywhere from a few hours to a couple of days, with faster replies during business hours. Here's how to reach Fresh via social media.
Help center/FAQ
Fresh customer service FAQ or help support is available 24/7 and provides immediate access to commonly asked questions and self-help resources. Since it's a self-service option, there are no response times; you can find answers instantly by browsing its online help section.
Verified contacts

Fresh customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sarah Milo
VP of Sales
Secondary
Lev Glazman
President
Chief Executive
Ada Lien
Chief Executive

Fresh customer service policies

The privacy policy outlines how the company collects, uses, and protects customer data. It explains how personal information, such as names, email addresses, and payment details, is gathered through website interactions, purchases, and sign-ups. Fresh ensures that this data is securely stored and used only for processing orders, providing customer service, and sending promotional communications if opted in. The policy also specifies that customer data is not shared with third parties without consent, except when required by law or to fulfill services such as shipping.

Fresh loyalty program

Fresh offers a rewards program called Fresh Rewards. Customers can earn points for purchases, signing up for the program, and other actions, which can later be redeemed for discounts on future purchases.

Frequently asked questions about Fresh

Call (833) 858-1115 or email inquiries@fresh.com.
Yes, Fresh can be contacted via an online chat service.
Visit the website, as well as selected department stores, specialty beauty retailers, and other online platforms.

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