Fresh Customer Service Contacts

Fresh produces skin care products, such as cleansers, moisturizers, masks, and serums.

How to reach a person at Fresh

Fresh Responsiveness rating

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What you need to know about Fresh

Customers generally find service experiences with Fresh to be positive, with many highlighting the helpfulness and professionalism of the support team.

Fresh customer service response times

Fresh customer service response times can differ based on the channel used, with email inquiries taking a few business days, live chat offering quicker replies, and social media responses potentially taking longer depending on demand. However, here’s a general idea of what to expect:

Phone supportFresh customer service phone support typically responds during business hours, but response times may vary depending on call volume. Calling on weekdays can help ensure quicker assistance, although wait times may still vary based on demand. Call customer service at (833) 858-1115.
Email supportFresh customer service email support typically responds within 1 to 3 business days, depending on the volume of inquiries. Response times may vary, so please allow some time for your query to be addressed. Email Fresh at inquiries@fresh.com.
Live chatFresh customer service live chat support typically offers quick responses, often within a few minutes during business hours. Response times can vary based on demand, but live chat is generally a fast way to get assistance compared to other channels.
Social mediaFresh customer service social media support response times can vary depending on the platform and inquiry volume. Typically, responses on social channels such as Instagram or X may take anywhere from a few hours to a couple of days, with faster replies during business hours. Here’s how to reach Fresh via social media.
Help center/FAQFresh customer service FAQ or help support is available 24/7 and provides immediate access to commonly asked questions and self-help resources. Since it’s a self-service option, there are no response times; you can find answers instantly by browsing its online help section.

How to resolve a problem with Fresh

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Fresh mailing address

130 5th Avenue
10th Floor
New York, NY 10011

Fresh loyalty program

Fresh offers a rewards program called Fresh Rewards. Customers can earn points for purchases, signing up for the program, and other actions, which can later be redeemed for discounts on future purchases.

Fresh social media channels

X


Fresh executive customer service contacts

Primary Contact
Sarah Milo
VP of Sales
130 5th Avenue
10th Floor
New York, NY 10011
smilo@fresh.com

LinkedIn

Secondary Contact
Lev Glazman
President
130 5th Avenue
10th Floor
New York, NY 10011
lglazman@fresh.com

LinkedIn

Chief Executive
Ada Lien
130 5th Avenue
10th Floor
New York, NY 10011
alien@fresh.com

LinkedIn

Fresh customer service policies

What is Fresh's privacy policy?

The privacy policy outlines how the company collects, uses, and protects customer data. It explains how personal information, such as names, email addresses, and payment details, is gathered through website interactions, purchases, and sign-ups. Fresh ensures that this data is securely stored and used only for processing orders, providing customer service, and sending promotional communications if opted in. The policy also specifies that customer data is not shared with third parties without consent, except when required by law or to fulfill services such as shipping.

What is Fresh's shipping policy?

Fresh offers standard and expedited shipping options for both domestic and international orders. Shipping fees are calculated at checkout based on location and order size. Orders are typically processed within 1 to 2 business days, with delivery times varying by destination.

What is Fresh's return policy?

Fresh’s return policy offers a 60-day window for returns, either via mail or at Fresh stores, with clear instructions provided upon contacting customer service. In general return shipping costs are the customer’s responsibility. However, if a product arrives damaged, the company will cover return shipping.

How can I track my order on the Fresh website?

Log into your account and visit the ‘Order History’ section on the Fresh website. Use the tracking number to monitor the status of your shipment.

How do I change my Fresh account details?

Log in to your account and navigate to the “Account Settings” section.

What information is available under "Rewards Section"?

It provides information on how to earn points, track the points balance, and redeem points for discounts or exclusive offers.

Frequently asked questions about Fresh

How can I contact Fresh customer service?

Does Fresh have an online chat service?

Yes, Fresh can be contacted via an online chat service.

Where can I buy Fresh products?

Visit the website, as well as selected department stores, specialty beauty retailers, and other online platforms.

How to get professional help with your Fresh problem

If you need help with Fresh, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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