Freehand Hotels Customer Service Contacts

Freehand Hotels is a hotel brand offering budget-friendly accommodations with shared spaces, located in several U.S. cities.

How to reach a person at Freehand Hotels

Freehand Hotels Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about contacting Freehand Hotels

To contact Freehand Hotels, here’s what you need to know:

  1. Phone: Each Freehand location has its own contact number, which can be found on the hotel’s website or through a quick online search.
  2. Email: You can reach out via email at miami@thefreehand.com for inquiries or bookings.
  3. Website contact form: Freehand Hotels offers a contact form on the website for inquiries, reservations, or customer service requests.
  4. Social media: Freehand Hotels is active on social media platforms.
  5. Mailing address: For formal inquiries, you can send mail to its headquarters at:
    • Freehand Hotels
      1501 Collins Ave,
      Miami Beach, FL 33139
      USA

Freehand Hotels customer service response times

The response time for Freehand Hotels’ customer service can vary depending on the method of contact:

  1. Phone: If you call directly, response time is typically immediate, though it may vary depending on availability and call volume at each location.
  2. Email: For email inquiries, responses are generally received within 1-3 business days. This may vary based on the volume of requests or the complexity of the inquiry.
  3. Website contact form: Submissions through the website‘s contact form are typically responded to within 1-3 business days.
  4. Social media: Freehand Hotels usually responds to direct messages within a few hours to a day.

Response times can be influenced by factors such as the time of year, location, and the specific nature of the request.

What you need to know about Freehand Hotels

The company responds to most customer complaints in a satisfactory manner. Freehand Hotels is a hotel brand with locations in several U.S. cities, offering both private and shared accommodations. It focuses on providing budget-friendly options with communal spaces like kitchens and lounges. The brand is part of the Sydell Group, which also owns NoMad and The LINE Hotels.

How to resolve a problem with Freehand Hotels

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Freehand Hotels mailing address

1501 Collins Ave
Miami Beach, FL 33139

Freehand Hotels loyalty program(s)

The Freehand Club is a membership program offered by Freehand Hotels. It provides benefits for frequent guests, such as discounted rates, exclusive access to events, etc. Members can earn rewards through their stays and get special offers, including discounts on food, drinks, and accommodations at Freehand properties.

Freehand Hotels policies

Booking terms and conditions

House rules

General terms

Booking terms

Here are some self-service links for Freehand Hotels:

  1. Official website: Freehand Hotels – For booking rooms, checking availability, and exploring hotel amenities.
  2. Contact us: Contact Freehand Hotels – For general inquiries or specific location contact details.
  3. FAQ: Frequently asked questions – For answers to common questions about bookings, services, and policies.
  4. Social media: Freehand Hotels on Instagram & Freehand Hotels on Twitter – For updates and engagement with the brand.

Freehand Hotels social media channels


Freehand Hotels executive customer service contacts

Primary Contact
Davide Caschili
General Manager
1501 Collins Ave
Miami Beach, FL 33139
dcaschili@thefreehand.com

LinkedIn

Secondary Contact
Dan Kirkey
Vice President, Customer Service
1501 Collins Ave
Miami Beach, FL 33139
dkirkey@thefreehand.com

LinkedIn

Chief Executive
Alastair Thomann
Vice President, Customer Service
1501 Collins Ave
Miami Beach, FL 33139
athomann@thefreehand.com

LinkedIn

Frequently asked questions about Freehand Hotels

Does Freehand Hotels have a community forum?

No, Freehand Hotels does not have a dedicated community forum.

How can I contact Freehand Hotels?

You can contact Freehand Hotels at (305) 531-2727 or miami@thefreehand.com.

How can I make a reservation at Freehand Hotels?

You can make a reservation directly through the Freehand Hotels website or through third-party booking platforms.

How to get professional help with your Freehand Hotels problem

If you need help with Freehand Hotels, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.