Freehand Hotels Customer Service Contacts

Freehand Hotels is a hotel brand offering budget-friendly accommodations with shared spaces, located in several U.S. cities.

How to reach a person at Freehand Hotels

Main: (305) 531-2727

miami@thefreehand.com

freehandhotels.com

Freehand Hotels Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about contacting Freehand Hotels

To contact Freehand Hotels, here’s what you need to know:

1. Phone: Each Freehand location has its own contact number, which can be found on the hotel’s website or through a quick online search.
2. Email: You can reach out via email at miami@thefreehand.com for inquiries or bookings.
3. Website contact form: Freehand Hotels offers a contact form on the website for inquiries, reservations, or customer service requests.
4. Social media: Freehand Hotels is active on social media platforms.
5. Mailing address: For formal inquiries, you can send mail to its headquarters at:
   • Freehand Hotels
     1501 Collins Ave,
     Miami Beach, FL 33139
     USA

Freehand Hotels customer service response times

The response time for Freehand Hotels’ customer service can vary depending on the method of contact:

1. Phone: If you call directly, response time is typically immediate, though it may vary depending on availability and call volume at each location.
2. Email: For email inquiries, responses are generally received within 1-3 business days. This may vary based on the volume of requests or the complexity of the inquiry.
3. Website contact form: Submissions through the website‘s contact form are typically responded to within 1-3 business days.
4. Social media: Freehand Hotels usually responds to direct messages within a few hours to a day.

Response times can be influenced by factors such as the time of year, location, and the specific nature of the request.

What you need to know about Freehand Hotels

The company responds to most customer complaints in a satisfactory manner. Freehand Hotels is a hotel brand with locations in several U.S. cities, offering both private and shared accommodations. It focuses on providing budget-friendly options with communal spaces like kitchens and lounges. The brand is part of the Sydell Group, which also owns NoMad and The LINE Hotels.

How to resolve a problem with Freehand Hotels

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Freehand Hotels mailing address

Freehand Hotels loyalty program(s)

The Freehand Club is a membership program offered by Freehand Hotels. It provides benefits for frequent guests, such as discounted rates, exclusive access to events, etc. Members can earn rewards through their stays and get special offers, including discounts on food, drinks, and accommodations at Freehand properties.

Freehand Hotels policies

Booking terms and conditions

House rules

General terms

Booking terms

Freehand Hotels self-service links

Here are some self-service links for Freehand Hotels:

1. Official website: Freehand Hotels – For booking rooms, checking availability, and exploring hotel amenities.
2. Contact us: Contact Freehand Hotels – For general inquiries or specific location contact details.
3. FAQ: Frequently asked questions – For answers to common questions about bookings, services, and policies.
4. Social media: Freehand Hotels on Instagram & Freehand Hotels on Twitter – For updates and engagement with the brand.

Freehand Hotels social media channels

Facebook

LinkedIn

Instagram

YouTube

TikTok

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Freehand Hotels.

Freehand Hotels executive customer service contacts

LinkedIn

LinkedIn

LinkedIn