Visit the website, log into your account, and navigate to the "My Account" section. Update your personal information, view order history, manage your payment methods, track your orders, and adjust your email preferences.
FragranceNet
FragranceNet sells beauty and fragrance products, offering a range of perfumes, skin care, makeup, and hair care items from various brands.
Telephone
Customer service : (800) 727-3867
Customer service : (631) 582-5204
What you need to know about FragranceNet
The company responds to most customer complaints in a satisfactory manner.
- FragranceNet’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with FragranceNet with our insider guide or through its executive contacts.
- FragranceNet's customer service policies are standard. Here are our frequently asked questions about FragranceNet.
How to resolve a problem with FragranceNet
Try self-service first
Use our proven resolution methods, or FragranceNet’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does FragranceNet respond?
Phone support
Representatives are available Monday through Friday from 9 a.m. to 5 p.m. Eastern time.
Call customer service at (631) 582-5204.
Call customer service at (631) 582-5204.
Email support
FragranceNet's customer service email support may vary, but users can reach the company at info@fragrancenet.com. Additionally, the company provides an online contact form on its website for customer inquiries.
Live chat
FragranceNet does not offer a live chat feature on its website.
Social media
FragranceNet is active on social media such as Facebook, Instagram, and X, where the company engages with customers and provides updates on promotions and new products.
Here's how to reach FragranceNet via social media.
Here's how to reach FragranceNet via social media.
Help center/FAQ
FragranceNet's help center/FAQ offers quick answers to common questions about orders, shipping, returns, and product details
Verified contacts
FragranceNet customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Additional contacts
FragranceNet self-service links
FragranceNet customer service policies
FragranceNet's privacy policy describes how the company collects, uses, and protects personal information. It outlines how data is used for processing orders and for marketing purposes.
FragranceNet loyalty program
FragranceNet does not have a loyalty program.
Frequently asked questions about FragranceNet
Fragrance Group is the parent company of FragranceNet.
FragranceNet accepts all major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal and FragranceNet gift cards.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published April 8, 2025. Updated July 16, 2025.