FragranceNet sells beauty and fragrance products, offering a range of perfumes, skincare, makeup, and hair care items from various brands.
FragranceNet Responsiveness rating
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What you need to know about FragranceNet
The company responds to most customer complaints in a satisfactory manner.
- FragranceNet’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with FragranceNet with our insider guide or through its executive contacts.
- FragranceNet’s customer service policies are standard. Here are our frequently asked questions about FragranceNet.
FragranceNet customer service response times
FragranceNet’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 9 a.m. to 5 p.m. Eastern time. Call customer service at (631) 582-5204. |
| Email support | FragranceNet’s customer service email support may vary, but users can reach the company at info@fragrancenet.com. Additionally, the company provides an online contact form on its website for customer inquiries, offering a convenient way to get in touch with the support team. |
| Live chat | FragranceNet does not offer a live chat feature on its website. |
| Social media | FragranceNet is active on social media such as Facebook, Instagram, and X, where the company engages with customers and provides updates on promotions and new products. |
| Help center/FAQ | FragranceNet’s help center/FAQ offers quick answers to common questions about orders, shipping, returns, and product details, providing customers with accessible self-service options. |
How to resolve a problem with FragranceNet
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.FragranceNet mailing address
900 Grand Boulevard
Deer Park, NY 11729
FragranceNet executive customer service contacts
Alternative Contact
Jason Apfel
President
900 Grand Boulevard
Deer Park, NY 11729
japfel@fragrancenet.com
Secondary Contact
Christiaan Montgomery
Director of Ecommerce
900 Grand Boulevard
Deer Park, NY 11729
christiaan.montgomery@thefragrancegroup.net
Chief Executive
Alex Shalbaf
900 Grand Boulevard
Deer Park, NY 11729
alex.shalbaf@thefragrancegroup.net
What is the relationship between FragranceNet and Fragrance Group?
Fragrance Group is the parent company of FragranceNet.
How can I contact FragranceNet customer service?
Call (800) 727-3867, (631) 582-5204 or email info@fragrancenet.com.
What payment methods does FragranceNet accept?
FragranceNet accepts all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and FragranceNet gift cards as payment methods.
How to get professional help with your FragranceNet problem
If you need help with FragranceNet, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.