Fossil

Fossil is an American fashion company that designs, manufactures and sells watches, handbags and accessories.

Telephone

Main : (972) 234-2525

Mailing address

901 S Central Expressway
Richardson, TX 75080

Website

What you need to know about Fossil

Customer service experiences with Fossil can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Fossil’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Fossil with our insider guide or through our executive contacts.
Fossil's customer service policies are standard. Here are our frequently asked questions about Fossil.

How to resolve a problem with Fossil

Try self-service first

Use our proven resolution methods, or Fossil’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Fossil respond?

Phone support

Typically immediate to within a few minutes during business hours, Central time. This is the best option for urgent concerns or order-related issues.

Call Fossil customer service at (972) 234-2525.

Email support

Fossil does not offer email support.

Online contact form

Fossil does not have an online contact form.

Chat support

Chat support is available 24/7, with wait times ranging from a few seconds to several minutes depending on demand.

Social media

Response times vary, but many customers receive replies within a few hours to one business day.

Here's how to reach Fossil via social media.

Verified contacts

Fossil customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Melissa Lowenkron

Chief Brand Officer

mlowenkron@fossil.com

Secondary

Antonio Carriero

General Manager EMEA

acarriero@fossil.com

Chief Executive

Franco Fogliato

Chief Executive

ffogliato@fossil.com

Fossil self-service links

To track your Fossil order status, visit the Fossil login page. If you're not a registered user, you can still check your order by entering your order number and billing postal code as they appear on your order confirmation. This will allow you to view the current status of your order, including shipping and delivery updates.

Fossil customer service policies

Fossil Group's privacy policy outlines how the company collects, uses, and protects personal information provided by users on its websites. The policy details the types of data collected, such as contact information and browsing behavior, and explains how this data is used for purposes like order fulfillment, customer service, and marketing. It also describes the security measures in place to protect user data and provides information on user rights regarding their personal information.

Fossil loyalty program

Fossil offers a loyalty program called the Collectors Club, designed for fans and collectors of Fossil products. By joining, members receive early access to limited-edition accessories and exclusive product drops.

Frequently asked questions about Fossil

Fossil Group. is a publicly traded company listed on the NASDAQ under the ticker symbol FOSL. It is a public company, and is owned by a combination of institutional investors, individual shareholders, and company insiders

Call Fossil customer service at (972) 234-2525.

Yes, you can find the chat support button on the bottom right-hand corner of the website.

Outdated info? Report it here