Fossil Customer Service Contacts

Fossil Group’s privacy policy outlines how the company collects, uses, and protects personal information provided by users on its websites. The policy details the types of data collected, such as contact information and browsing behavior, and explains how this data is used for purposes like order fulfillment, customer service, and marketing. It also describes the security measures in place to protect user data and provides information on user rights regarding their personal information.

Fossil Group’s terms of use govern customers’ access to and use of its websites and services. Users of the site agree to abide by these terms, which include using the site for lawful, personal, and noncommercial purposes only. Unauthorized activities such as violating security measures, infringing on intellectual property rights, or submitting harmful content are prohibited. Fossil reserves the right to modify these terms at any time, and continued use of the site signifies acceptance of any changes. The terms also limit Fossil’s liability for damages arising from site use and outline procedures for reporting copyright infringements.

To track your Fossil order status, visit the Fossil login page. If you’re not a registered user, you can still check your order by entering your order number and billing postal code as they appear on your order confirmation. This will allow you to view the current status of your order, including shipping and delivery updates.

To return or exchange a Fossil product, you can initiate the process through the returns & refunds page. Generally, Fossil accepts returns within 30 days of purchase for a refund. You’ll need to provide proof of purchase or the return detail page. Personalized items are not eligible for returns or exchanges.