Florida Power & Light

Florida Power & Light (FPL) generates, transmits and distributes electricity to homes and businesses across Florida. The company is a subsidiary of NextEra Energy.

Telephone
Customer service : (888) 988-8249
Mailing address
General Mail Facility
Miami, FL 33188-0001
Website
fpl.com

What you need to know about Florida Power & Light

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Florida Power & Light

Try self-service first

Use our proven resolution methods, or Florida Power & Light’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Florida Power & Light respond?

Phone support

Representatives are available Monday through Friday from 8 a.m. to 7 p.m., and Saturday from 9 a.m. to 5 p.m. (all times Eastern).

Email support

Florida Power & Light does not provide a direct customer service email address on its website. However, the company offers an online contact form, which requires you to log in to your FPL My Account first.

Live chat

Florida Power & Light offers a live chat feature on its website, which requires users to log in to an FPL My Account to access. The chat begins with an AI-powered virtual assistant to handle common questions, but users can be connected to a live customer service representative if needed.

Social media

Florida Power & Light is active on social media platforms such as Facebook, X, Instagram and LinkedIn.

Help center/FAQ

Florida Power & Light’s help center/FAQ provides quick answers to common questions regarding billing, service issues, outages and account management.

Verified contacts

Florida Power & Light customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Emily Krasnicki
Executive Director, Customer Success
Primary
Rosa (Hoyo) Prieto
Sr. Director, Customer Care Operations
Secondary
Dawn Nichols
Vice President, Customer Service
Chief Executive
Scott Bores
President and Chief Executive Officer, Florida Power & Light Company

Florida Power & Light customer service policies

NextEra Energy’s privacy policy (last updated December 2025) covers FPL and other NextEra subsidiaries. It describes the personal information the company collects from customers, website visitors, suppliers, and other third parties, how that information is used to identify customers, service accounts, process payments, and target advertising, and how it may be shared with service providers, affiliates, and government agencies. The policy includes a separate California-resident supplement and notes that Gexa Energy, NextEra Energy Services, and EverBright follow their own policies. 

Florida Power & Light loyalty program

Florida Power & Light does not have a loyalty program.

Frequently asked questions about Florida Power & Light

When you call FPL at (888) 988-8249, press 0 or say “representative” or “agent” at each menu to be transferred to a human. Live agents are available Monday through Friday from 8 a.m. to 7 p.m., and Saturday from 9 a.m. to 5 p.m. (all times eastern). If the AI loop won’t hand off, hang up and try again at a less busy time (early morning), or use the live chat option inside My Account, which can also escalate to a representative. Customers on Elliott’s own FPL page have repeatedly complained that the AI routing makes it hard to reach a human.
Scott Bores is the president and chief executive officer of Florida Power & Light Company. He was named president in December 2025 and appointed CEO in May 2026, succeeding Armando Pimentel, who moved to vice chairman of parent company NextEra Energy. John W. Ketchum continues to serve as chairman of FPL and as chairman, president, and CEO of NextEra Energy. Customer service operations at FPL are led by Vice President of Customer Service Dawn Nichols.
First, log in to My Account and review the daily Energy Dashboard for usage spikes, then call FPL customer service at (888) 988-8249 to request a billing review or a meter test. Keep a written record of who you spoke with and any case number. If you cannot resolve the dispute, file a complaint with the Florida Public Service Commission, which handles formal regulatory complaints against FPL.
Sign up for outage alerts inside My Account under Notifications, choosing text, email, or both. You can also text "Join" to MyFPL (69375) to sign up for storm and outage updates, or text "App" to MyFPL (69375) to get the FPL app. The FPL Power Tracker provides the same information on a public map.
File complaints about Florida Power & Light with the Florida Public Service Commission (PSC) at (800) 342-3552 or by email at contact@psc.state.fl.us. The PSC regulates FPL’s rates, service quality, and reliability.
Yes. Customers in Northwest Florida (the territory formerly served by Gulf Power, which merged with FPL in 2022) call (888) 326-4853, Monday through Friday from 7 a.m. to 6 p.m., and Saturday from 8 a.m. to 4 p.m. (all times central). To check whether your address is in the FPL Northwest FL region, select “FPL Northwest FL” on the FPL contact page.

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