Florida Power & Light (FPL) generates, transmits and distributes electricity to homes and businesses across Florida. The company is a subsidiary of NextEra Energy.
Florida Power & Light Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Florida Power & Light
What you need to know about Florida Power & Light
The company responds to most customer complaints in a satisfactory manner.
- Florida Power & Light’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Florida Power & Light with our insider guide or through its executive contacts.
- Florida Power & Light’s customer service policies are standard. Here are our frequently asked questions about Florida Power & Light.
Florida Power & Light customer service response times
Florida Power & Light’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (888) 988-8249 | Representatives are available Monday through Friday from 8 a.m. to 7 p.m., and Saturday from 9 a.m. to 5 p.m. (all times Eastern). |
| Email support | Florida Power & Light does not provide a direct customer service email address on its website. However, the company offers an online contact form, which requires you to log in to your FPL My Account first. |
| Live chat | Florida Power & Light offers a live chat feature on its website, which requires users to log in to an FPL My Account to access. The chat begins with an AI-powered virtual assistant to handle common questions, but users can be connected to a live customer service representative if needed. |
| Social media | Florida Power & Light is active on social media platforms such as Facebook, X, Instagram and LinkedIn. |
| Help center/FAQ | Florida Power & Light’s help center/FAQ provides quick answers to common questions regarding billing, service issues, outages and account management. |
How to resolve a problem with Florida Power & Light
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Florida Power & Light mailing address
General Mail Facility
Miami, FL 33188-0001
Florida Power & Light physical address
700 Universe Boulevard
Juno Beach, FL 33408
Florida Power & Light executive customer service contacts
Primary Contact
Emily Krasnicki
Executive Director, Customer Success
700 Universe Boulevard
Juno Beach, FL 33408
emily.krasnicki@nexteraenergy.com
Secondary Contact
Dawn Nichols
Vice President, Customer Service
700 Universe Boulevard
Juno Beach, FL 33408
dawn.nichols@nexteraenergy.com
Chief Executive
Armando Pimentel
700 Universe Boulevard
Juno Beach, FL 33408
armando.pimentel@nexteraenergy.com
What is the relationship between NextEra Energy and Florida Power & Light?
NextEra Energy is the parent company of Florida Power & Light.
How can I contact Florida Power & Light customer service?
Call (888) 988-8249.
What number should I call to report a power outage to Florida Power & Light?
Call (800) 468-8243, available 24/7.
How to get professional help with your Florida Power & Light problem
If you need help with Florida Power & Light, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.