Florida Power & Light (FPL) generates, transmits and distributes electricity to homes and businesses across Florida. The company is a subsidiary of NextEra Energy.
Florida Power & Light Responsiveness rating
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What you need to know about Florida Power & Light
The company responds to most customer complaints in a satisfactory manner.
- Florida Power & Light’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Florida Power & Light with our insider guide or through its executive contacts.
- Here are our frequently asked questions about Florida Power & Light.
Florida Power & Light customer service response times
| Phone support (888) 988-8249 | Representatives are available Monday through Friday from 8 a.m. to 7 p.m., and Saturday from 9 a.m. to 5 p.m. (all times Eastern). |
| Email support | Florida Power & Light does not provide a direct customer service email address on its website. However, the company offers an online contact form, which requires you to log in to your FPL My Account first. |
| Live chat | Florida Power & Light offers a live chat feature on its website, which requires users to log in to an FPL My Account to access. The chat begins with an AI-powered virtual assistant to handle common questions, but users can be connected to a live customer service representative if needed. |
| Social media | Florida Power & Light is active on social media platforms such as Facebook, X, Instagram and LinkedIn. |
| Help center/FAQ | Florida Power & Light’s help center/FAQ provides quick answers to common questions regarding billing, service issues, outages and account management. |
How to resolve a problem with Florida Power & Light
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Florida Power & Light mailing address
General Mail Facility
Miami, FL 33188-0001
Florida Power & Light physical address
700 Universe Boulevard
Juno Beach, FL 33408
Florida Power & Light executive customer service contacts
Primary Contact
Rosa (Hoyo) Prieto
Sr. Director, Customer Care Operations
700 Universe Boulevard
Juno Beach, FL 33408
rosa.prieto@fpl.com
Secondary Contact
Dawn Nichols
Vice President, Customer Service
700 Universe Boulevard
Juno Beach, FL 33408
dawn.nichols@fpl.com
Chief Executive
Scott Bores
700 Universe Boulevard
Juno Beach, FL 33408
scott.bores@fpl.com
How do I bypass FPL’s automated phone system and reach a live person?
When you call FPL at (888) 988-8249, press 0 or say “representative” or “agent” at each menu to be transferred to a human. Live agents are available Monday through Friday from 8 a.m. to 7 p.m., and Saturday from 9 a.m. to 5 p.m. (all times eastern). If the AI loop won’t hand off, hang up and try again at a less busy time (early morning), or use the live chat option inside My Account, which can also escalate to a representative. Customers on Elliott’s own FPL page have repeatedly complained that the AI routing makes it hard to reach a human.
Who is the CEO of FPL in 2026?
Scott Bores is the president and chief executive officer of Florida Power & Light Company. He was named president in December 2025 and appointed CEO in May 2026, succeeding Armando Pimentel, who moved to vice chairman of parent company NextEra Energy. John W. Ketchum continues to serve as chairman of FPL and as chairman, president, and CEO of NextEra Energy. Customer service operations at FPL are led by Vice President of Customer Service Dawn Nichols.
How do I dispute a high FPL electric bill?
First, log in to My Account and review the daily Energy Dashboard for usage spikes, then call FPL customer service at (888) 988-8249 to request a billing review or a meter test. Keep a written record of who you spoke with and any case number. If you cannot resolve the dispute, file a complaint with the Florida Public Service Commission, which handles formal regulatory complaints against FPL.
How do I sign up for FPL outage text alerts?
Sign up for outage alerts inside My Account under Notifications, choosing text, email, or both. Once enrolled, you can report an outage by texting OUT to MYFPL (69375) and receive automatic status updates, including estimated restoration time. The FPL Power Tracker provides the same information on a public map.
Where do I file a complaint about FPL outside of FPL itself?
File complaints about Florida Power & Light with the Florida Public Service Commission (PSC) at (800) 342-3552 or by email at contact@psc.state.fl.us. The PSC regulates FPL’s rates, service quality, and reliability.
Does FPL have a different customer service number for Northwest Florida?
Yes. Customers in Northwest Florida (the territory formerly served by Gulf Power, which merged with FPL in 2022) call (888) 326-4853, Monday through Friday from 7 a.m. to 6 p.m., and Saturday from 8 a.m. to 4 p.m. (all times central). To check whether your address is in the FPL Northwest FL region, select “FPL Northwest FL” on the FPL contact page.
How to get professional help with your Florida Power & Light problem
If you need help with Florida Power & Light, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.