Flight Centre Travel Group is a global travel agency specializing in booking and managing leisure and corporate travel.
Flight Centre Travel Group Responsiveness rating
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What you need to know about Flight Centre Travel Group
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Flight Centre Travel Group
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Flight Centre Travel Group mailing address
Southpoint
275 Grey Street
South Brisbane, QLD 4101, Australia
Flight Centre Travel Group executive customer service contacts
Primary Contact
Charlene Leiss
MD The Americas
Southpoint
275 Grey Street
South Brisbane, QLD 4101, Australia
Charlene.Leiss@fctgl.com
Secondary Contact
James Kavanagh
CEO – Leisure
Southpoint
275 Grey Street
South Brisbane, QLD 4101, Australia
James.Kavanagh@fctgl.com
Chief Executive
Graham “Skroo” Turner
Southpoint
275 Grey Street
South Brisbane, QLD 4101, Australia
Graham.Turner@fctgl.com
How can I contact Flight Centre Travel Group customer service?
Call +61-7-3083-0033.
How do I make or change a booking with Flight Centre?
To make or change a booking, you can visit the website, use the mobile app, or contact your local Flight Centre office directly.
What is Flight Centre’s cancellation policy?
Cancellation policies depend on the specific airline or service provider. Review the terms and conditions provided at the time of booking or contact Flight Centre at +61-7-3083-0033 for detailed information.
How can I get a refund from Flight Centre?
Contact Flight Centre customer service at +61-7-3083-0033.
What should I do if I experience problems during my trip?
Contact Flight Centre’s 24/7 support line at +61-7-3083-0033 or visit the nearest Flight Centre office for assistance with travel issues during your trip.
How to get professional help with your Flight Centre Travel Group problem
If you need help with Flight Centre Travel Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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