Established in 2007, Fitbit is an American company headquartered in San Francisco, California, known for its products of the same name. The company produces activity trackers, which are wireless-enabled wearable technology devices that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Responsiveness rating
What you need to know about Fitbit
We receive few complaints about Fitbit. This customer's Fitbit failed twice, but they only received a discount the second time.
How to resolve a problem with Fitbit
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
405 Howard St
San Francisco, CA 94105
https://www.fitbit.com/us/home
Phone Contacts
Main: (415) 513-1000
Toll Free: (877) 623-4997
Email Contacts
Social Media Contacts
Help can be obtained by tweeting @FitbitSupport (6 hour response time)
Executive Contacts
Primary Contact
Jeff Marshall
Vice President, Global Head of Customer Support
405 Howard St
San Francisco, CA 94105
(415) 513-1000
[email protected]
Secondary Contact
Jeff Devine
Executive Vice President of Operations
405 Howard St
San Francisco, CA 94105
[email protected]
Chief Executive
James Park
CEO, President and Founder
405 Howard St
San Francisco, CA 94105
(415) 513-1000
[email protected]
This contact was published on January 9, 2017 and updated on September 27, 2023.
