Fitbit Customer Service Contacts

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Established in 2007, Fitbit is an American company headquartered in San Francisco, California, known for its products of the same name. The company produces activity trackers, which are wireless-enabled wearable technology devices that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.  

Responsiveness rating

rating
3/5

What you need to know about Fitbit

We receive few complaints about Fitbit. This customer's Fitbit failed twice, but they only received a discount the second time.

How to resolve a problem with Fitbit

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

405 Howard St
San Francisco, CA 94105
https://www.fitbit.com/us/home


Phone Contacts

Main: (415) 513-1000
Toll Free: (877) 623-4997


Email Contacts

[email protected]

Additional Support Options


Social Media Contacts

Facebook
Twitter

Help can be obtained by tweeting @FitbitSupport (6 hour response time)


Executive Contacts

Primary Contact
Jeff Marshall
Vice President, Global Head of Customer Support
405 Howard St
San Francisco, CA 94105
(415) 513-1000
[email protected]

Secondary Contact
Jeff Devine
Executive Vice President of Operations
405 Howard St
San Francisco, CA 94105
[email protected]

Chief Executive
James Park
CEO, President and Founder
405 Howard St
San Francisco, CA 94105
(415) 513-1000
[email protected]


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