Fitbit Customer Service Contacts

Established in 2007, Fitbit is an American company headquartered in San Francisco, California, known for its products of the same name. The company produces activity trackers, which are wireless-enabled wearable technology devices that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.  

How to reach a person at Fitbit

Toll Free: (877) 623-4997

FitBit Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Additional Support Options

What you need to know about Fitbit

We receive few complaints about Fitbit. This customer’s Fitbit failed twice, but they only received a discount the second time.

How to resolve a problem with Fitbit

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Fitbit’s mailing address

405 Howard St
San Francisco, CA 94105

Fitbit’s social media channels


Help can be obtained by tweeting @FitbitSupport (6 hour response time)

Fitbit’s executive customer service contacts

Primary Contact
Jeff Marshall
Vice President, Global Head of Customer Support
405 Howard St
San Francisco, CA 94105
[email protected]
(415) 513-1000

Secondary Contact
Jeff Devine
Executive Vice President of Operations
405 Howard St
San Francisco, CA 94105
[email protected]

Chief Executive
James Park
CEO, President and Founder
405 Howard St
San Francisco, CA 94105
[email protected]
(415) 513-1000

How to get professional help with your FitBit problem

If you need help with FitBit, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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