Fisher-Price Customer Service Contacts

Fisher-Price is a toy manufacturer specializing in products for infants and young children, owned by Mattel.

How to reach a person at Fisher-Price

Fisher-Price Responsiveness rating

rating
3/5

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What you need to know about Fisher-Price

Customer service experiences with Fisher-Price can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Fisher-Price customer service response times

Fisher-Price’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportTypically the fastest option, with wait times ranging from a few minutes to an hour, depending on call volume.

Fisher-Price and Mattel customer service is available Monday to Friday 9 a.m. to 6 p.m. Eastern time.

Phone Fisher-Price at (800) 432-5437.
Email supportResponses can take anywhere from 24 to 72 hours, depending on the complexity of the issue.

Email cr.ts@mattel.com.
Online contact formResponses via the online contact form are similar to email support, responses usually arrive within 1 to 3 business days.
Live chat supportFisher-Price does not offer live chat support.
Social mediaResponse times via social media vary widely; some inquiries may be answered within a few hours, while others might take a day or more.

You can find Fisher-Price’s social media channels here.

How to resolve a problem with Fisher-Price

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Fisher-Price mailing address

636 Girard Ave
East Aurora, NY 10010

Fisher-Price loyalty program

Fisher-Price does not have a loyalty program.

Fisher-Price social media channels

X


Fisher-Price executive customer service contacts

Primary Contact
Gerry Poydock
Customer Service Manager
636 Girard Ave
East Aurora, NY 10010
gerry.poydock@mattel.com

LinkedIn

Secondary Contact
Brian Fitzharris
Senior Vice President and General Manager
636 Girard Ave
East Aurora, NY 10010
brian.fitzharris@mattel.com

LinkedIn

Chief Executive
Carl Rowe
636 Girard Ave
East Aurora, NY 10010
carl.rowe@mattel.com

LinkedIn

Fisher-Price customer service policies

What is Mattel's privacy policy?

Mattel’s privacy statement outlines the collection, use, and disclosure of personal information across its services. It details the types of data collected, such as contact details and browsing behavior, and explains how this information is utilized for purposes like account management, marketing, and service improvement. The policy also describes data protection measures, international data transfers, and user rights regarding their personal information. Additionally, it includes specific provisions for children’s privacy and regional disclosures to address varying legal requirements.

What are Mattel's terms of sale?

Mattel’s terms of sale, available at corporate.mattel.com/mattel-shopping-terms, outline the conditions governing purchases from their online store. These terms cover aspects such as pricing, payment methods, shipping policies, return and refund procedures, and limitations of liability. By placing an order, customers agree to abide by these terms, ensuring a clear understanding of their rights and responsibilities when shopping with Mattel.

How can I get replacement parts?

To obtain replacement parts for your Mattel or Fisher-Price products, visit the online store.

Frequently asked questions about Fisher-Price

Who owns Fisher-Price?

Fisher-Price is owned by Mattel, Inc. Mattel acquired Fisher-Price in 1993, and it operates as a subsidiary specializing in toys for infants and young children.

How can I contact Fisher-Price customer service?

Call Fisher-Price customer service at (800) 432-5437 or email cr.ts@mattel.com.

When can I contact Fisher-Price customer service?

Fisher-Price and Mattel customer service is available Monday to Friday 9 a.m. to 6 p.m. Eastern time.

Why doesn't Fisher-Price have its own policies?

Fisher-Price operates as a subsidiary of Mattel, Inc., so it follows Mattel’s corporate policies, including its privacy policy. Instead of maintaining separate policies, Mattel centralizes these guidelines to ensure consistency across all its brands. This approach simplifies compliance, legal oversight, and user experience by having a single, comprehensive policy that applies to Fisher-Price and other Mattel-owned brands.

How to get professional help with your Fisher-Price problem

If you need help with Fisher-Price, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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