Fisher-Price is a toy manufacturer specializing in products for infants and young children, owned by Mattel.
What you need to know about Fisher-Price
Customer service experiences with Fisher-Price can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Fisher-Price’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Fisher-Price with our insider guide or through our executive contacts.
- Fisher-Price’s customer service policies are standard. Here are our frequently asked questions about Fisher-Price.
Fisher-Price customer service response times
Fisher-Price’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Typically the fastest option, with wait times ranging from a few minutes to an hour, depending on call volume. Fisher-Price and Mattel customer service is available Monday to Friday 9 a.m. to 6 p.m. Eastern time. Phone Fisher-Price at (800) 432-5437. |
Email support | Responses can take anywhere from 24 to 72 hours, depending on the complexity of the issue. Email cr.ts@mattel.com. |
Online contact form | Responses via the online contact form are similar to email support, responses usually arrive within 1 to 3 business days. |
Live chat support | Fisher-Price does not offer live chat support. |
Social media | Response times via social media vary widely; some inquiries may be answered within a few hours, while others might take a day or more. You can find Fisher-Price’s social media channels here. |
How to resolve a problem with Fisher-Price
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Fisher-Price mailing address
636 Girard Ave
East Aurora, NY 10010
Fisher-Price executive customer service contacts
Primary Contact
Gerry Poydock
Customer Service Manager
636 Girard Ave
East Aurora, NY 10010
gerry.poydock@mattel.com
Secondary Contact
Brian Fitzharris
Senior Vice President and General Manager
636 Girard Ave
East Aurora, NY 10010
brian.fitzharris@mattel.com
Chief Executive
Carl Rowe
636 Girard Ave
East Aurora, NY 10010
carl.rowe@mattel.com
Who owns Fisher-Price?
Fisher-Price is owned by Mattel, Inc. Mattel acquired Fisher-Price in 1993, and it operates as a subsidiary specializing in toys for infants and young children.
How can I contact Fisher-Price customer service?
Call Fisher-Price customer service at (800) 432-5437 or email cr.ts@mattel.com.
When can I contact Fisher-Price customer service?
Fisher-Price and Mattel customer service is available Monday to Friday 9 a.m. to 6 p.m. Eastern time.
Why doesn't Fisher-Price have its own policies?
Fisher-Price operates as a subsidiary of Mattel, Inc., so it follows Mattel’s corporate policies, including its privacy policy. Instead of maintaining separate policies, Mattel centralizes these guidelines to ensure consistency across all its brands. This approach simplifies compliance, legal oversight, and user experience by having a single, comprehensive policy that applies to Fisher-Price and other Mattel-owned brands.
How to get professional help with your Fisher-Price problem
If you need help with Fisher-Price, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.