Fisher-Price

Fisher-Price is a toy manufacturer specializing in products for infants and young children, owned by Mattel.

Telephone
Main : (800) 432-5437
Email
Mailing address
636 Girard Ave
East Aurora, NY 10010
Website
thefisherprice.com

What you need to know about Fisher-Price

Customer service experiences with Fisher-Price can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Fisher-Price

Try self-service first

Use our proven resolution methods, or Fisher-Price’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Fisher-Price respond?

Phone support
Typically the fastest option, with wait times ranging from a few minutes to an hour, depending on call volume.

Fisher-Price and Mattel customer service is available Monday to Friday 9 a.m. to 6 p.m. Eastern time.

Phone Fisher-Price at (800) 432-5437.
Email support
Responses can take anywhere from 24 to 72 hours, depending on the complexity of the issue.

Email cr.ts@mattel.com.
Online contact form
Responses via the online contact form are similar to email support, responses usually arrive within 1 to 3 business days.
Live chat support
Fisher-Price does not offer live chat support.
Social media
Response times via social media vary widely; some inquiries may be answered within a few hours, while others might take a day or more.

You can find Fisher-Price's social media channels here.
Verified contacts

Fisher-Price customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Gerry Poydock
Customer Service Manager
Secondary
Brian Fitzharris
Senior Vice President and General Manager
Chief Executive
Carl Rowe
Chief Executive

Fisher-Price customer service policies

Mattel's privacy statement outlines the collection, use, and disclosure of personal information across its services. It details the types of data collected, such as contact details and browsing behavior, and explains how this information is utilized for purposes like account management, marketing, and service improvement. The policy also describes data protection measures, international data transfers, and user rights regarding their personal information. Additionally, it includes specific provisions for children's privacy and regional disclosures to address varying legal requirements.

Fisher-Price loyalty program

Fisher-Price does not have a loyalty program.

Frequently asked questions about Fisher-Price

Fisher-Price is owned by Mattel, Inc. Mattel acquired Fisher-Price in 1993, and it operates as a subsidiary specializing in toys for infants and young children.
Call Fisher-Price customer service at (800) 432-5437 or email cr.ts@mattel.com.
Fisher-Price and Mattel customer service is available Monday to Friday 9 a.m. to 6 p.m. Eastern time.
Fisher-Price operates as a subsidiary of Mattel, Inc., so it follows Mattel’s corporate policies, including its privacy policy. Instead of maintaining separate policies, Mattel centralizes these guidelines to ensure consistency across all its brands. This approach simplifies compliance, legal oversight, and user experience by having a single, comprehensive policy that applies to Fisher-Price and other Mattel-owned brands.

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