FirstCry Customer Service Contacts

FirstCry is an India-based online retailer offering a wide range of items, including clothing, toys, baby care products, and maternity essentials.

How to reach a person at FirstCry

FirstCry Responsiveness rating

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3/5

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What you need to know about FirstCry

FirstCry customer service experiences can vary depending on the type of issue and the support channel used.

FirstCry customer service response times

FirstCry’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportFirstCry does not provide a direct customer service phone number on its website.
Email supportFirstCry’s customer service email support response times can vary based on the volume of inquiries and the time of year. Typically, you can expect a response within 24 to 48 hours during weekdays. However, response times may be slower during peak periods such as sales or holidays. Email FirstCry at customercare@firstcry.com.
Live chatFirstCry’s customer service live chat support typically offers faster response times compared to email.
Social mediaFirstCry’s customer service on social media platforms such as Facebook, Instagram, or X generally offers quick responses, often within a few hours during business days. However, response times can vary depending on the platform and the volume of messages the company receives. Here’s how to reach FirstCry via social media.
Help center/FAQFirstCry’s customer service help center typically offers immediate access to self-service resources, such as FAQs and troubleshooting guides, allowing you to resolve common issues quickly without needing to contact support. If you need direct assistance, response times can vary based on the complexity of your issue and the volume of inquiries. For general queries, responses through the help center may take 24 to 48 hours on weekdays.

How to resolve a problem with FirstCry

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

FirstCry mailing address

Plot No 114, Survey No 338
Tadiwala Road, Near Sohrab Hall
Pune, Maharashtra, India 411001

FirstCry loyalty program

FirstCry offers a loyalty program called FirstCry Plus, where users can earn points and enjoy various benefits, such as discounts, exclusive deals, and early access to sales.

FirstCry social media channels

X


FirstCry executive customer service contacts

Primary Contact
Avdhesh Singh Dehariya
E-commerce Operations, Customer Excellence
Plot No 114, Survey No 338
Tadiwala Road, Near Sohrab Hall
Pune, Maharashtra, India 411001
avdhesh.singh@firstcry.com

LinkedIn

Secondary Contact
Mayank Badola
Chief Operating Officer
Plot No 114, Survey No 338
Tadiwala Road, Near Sohrab Hall
Pune, Maharashtra, India 411001
mayank@firstcry.com

LinkedIn

Chief Executive
Supam Maheshwari
Plot No 114, Survey No 338
Tadiwala Road, Near Sohrab Hall
Pune, Maharashtra, India 411001
supam@firstcry.com

LinkedIn

FirstCry customer service policies

What is FirstCry's privacy policy?

FirstCry’s privacy policy outlines how it uses, collects, and protects personal information provided by its users. It details the types of data collected, such as personal, transactional, and browsing information. The policy also explains how this data is used to improve services, process orders, and communicate with customers.

What is FirstCry's returns, replacement and exchange policy?

FirstCry’s returns, replacement, and exchange policy states that customers must return items in their original packaging, and FirstCry will perform quality checks before processing replacements or exchanges. FirstCry excludes certain items, such as baby food and maternity wear, from returns. Customers may incur a fixed shipping charge if they refuse an order for replacement or exchange.

What is FirstCry's terms of use policy?

FirstCry’s terms of use policy outlines the rules and guidelines for using its website and services. Users must provide accurate information and comply with applicable laws. The policy disclaims liability and restricts misuse of the platform.

Can I return a product using self-service?

Yes, you can initiate returns or exchanges through the self-service section by logging into your FirstCry account.

Where can I track my order on FirstCry?

Visit the “My Orders” section in your FirstCry account under the self-service menu to track your order.

How can I update my account details on FirstCry?

Visit the “Account Settings” section in your FirstCry account to update your personal information and preferences.

Frequently asked questions about FirstCry

How can I contact FirstCry customer service?

Does FirstCry have an online chat service?

Yes, FirstCry has an online chat service.

What payment methods does FirstCry accept?

FirstCry accepts a variety of payment methods, including credit/debit cards, net banking, wallets, UPI, and cash on delivery (COD) in select areas.

How to get professional help with your FirstCry problem

If you need help with FirstCry, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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