First American Home Warranty Customer Service Contacts

First American Home Warranty provides coverage for home systems and appliances.

How to reach a person at First American Home Warranty

Customer Service:  (888) 875-0533

Toll Free: (800) 992-3400

First American Home Warranty Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about First American Home Warranty

First American Home Warranty Corporation has a long record of customer service complaints going back more than a decade.

How to resolve a problem with First American Home Warranty

Like most communication service providers, First American Home Warranty Corporation normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems. You can also refer to the executive contacts below or contact our advocacy team directly.

Message from company:  G_OfficeOfThePresident@fahw.com – This group is designed specifically to address these issues. Regardless of who is emailed individually, all emails are forwarded to this distribution group for handling. This group also includes the CEO and other Sr. Ops Leaders. Sending escalations to this distribution list will ensure real time handling of escalations. Emails to specific individuals run the risk of delays when someone is out of the office.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

First American Home Warranty’s mailing address

1244 Apollo Way
Santa Rosa, CA 95407
https://homewarranty.firstam.com/

First American Home Warranty’s social media channels

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First American Home Warranty’s executive customer service contacts

Primary Contact
Shannon Todd
Manager of Customer Advocacy and Office of the President First American Home Warranty
1244 Apollo Way
Santa Rosa, CA 95407
stodd@fhaw.com

Secondary Contact
Trisha Baumhover
Sr Operations Manager, Customer Experience
1244 Apollo Way
Santa Rosa, CA 95407
tbaumhover@fhaw.com

Chief Executive
Matt Wendl
President
1244 Apollo Way
Santa Rosa, CA 95407
mwendl@firstam.com

Alternative email: mwendl@fhaw.com

Frequently asked questions about First American Home Warranty

How do I cancel First American Home Warranty coverage?

To cancel your First American Home Warranty policy, contact their customer service department at (800) 992-3400. They will guide you through the cancellation process and provide any necessary instructions.

How long has First American Home Warranty been around?

First American Home Warranty has been in the home warranty industry for over 30 years.

Does First American Home Warranty automatically renew?

First American Home Warranty contracts typically do not renew automatically. However, you should verify this with Customer Service at (800) 992-3400.

What are First American Home Warranty customer service hours?

First American Home Warranty is available 24/7.

What is the telephone number for the Cancellations Department?

For cancellation-related matters, call (800) 327-9292 ext. 7521.

How to get professional help with your First American Home Warranty problem

If you need help with First American Home Warranty, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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