Firehouse Subs is a fast-casual restaurant chain known for its hot subs and sandwiches. It was founded in 1994 in Jacksonville, Florida, by brothers and former firefighters Chris and Robin Sorensen. Restaurant Brands International acquired Firehouse Subs, with the deal announced in November 2021 and completed in December 2021, adding it to a portfolio that includes Burger King, Tim Hortons, and Popeyes. The chain operates mainly in the United States and Canada, with a growing international presence through franchising in additional countries. Firehouse Subs also runs the Firehouse Subs Public Safety Foundation, which provides lifesaving equipment, prevention education, scholarships and continued education, and disaster relief to first responders and public safety organizations.
How to reach a person at Firehouse Subs
Guest relations/Customer service: (800) 388-3473
Firehouse Subs Responsiveness rating
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What you need to know about Firehouse Subs
The company responds to most customer complaints in a satisfactory manner.
- Firehouse Subs’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Firehouse Subs with our insider guide or through its executive contacts.
- Firehouse Subs’ customer service policies are standard. Here are our frequently asked questions about Firehouse Subs.
Firehouse Subs customer service response times
Firehouse Subs’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Guest relations/Customer service: (800) 388-3473 | Firehouse Subs does not publish a specific customer service phone response time on its website. |
| Email support | Firehouse Subs does not publish a dedicated customer service email address on its website and instead directs customers to its online contact form and phone-based guest relations support channels. |
| Live chat | Firehouse Subs does not have a live chat on its website. |
| Social media | Firehouse Subs is active on social media platforms such as Facebook, X, Instagram, and YouTube. |
| Help center/FAQ | Firehouse Subs’ help center/FAQ provides quick answers to common questions regarding menu items, nutrition and allergens, ordering, catering, gift cards, rewards, and store locations. |
How to resolve a problem with Firehouse Subs
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Firehouse Subs mailing address
4600 Touchton Rd E
Building 100 Suite 300
Jacksonville, FL 32246
Firehouse Subs loyalty program
Firehouse Subs has a loyalty program called Firehouse Rewards, where members can earn points on qualifying purchases and redeem them for rewards such as free food and drinks.
Firehouse Subs social media channels
Firehouse Subs executive customer service contacts
Primary Contact
Anna Hofer
Analyst, Guest Services
4600 Touchton Rd E
Building 100 Suite 300
Jacksonville, FL 32246
anna.hofer@rbi.com
Secondary Contact
Theo Camurça
Vice President, Operations, Firehouse Subs, US and Canada
4600 Touchton Rd E
Building 100 Suite 300
Jacksonville, FL 32246
tcamurca@rbi.com
Alternative Contact
Mike Hancock
President, Firehouse Subs U.S. and Canada
4600 Touchton Rd E
Building 100 Suite 300
Jacksonville, FL 32246
mhancock@rbi.com
Firehouse Subs customer service policies
What is Firehouse Subs' privacy policy?
Firehouse Subs’ privacy policy explains how the company collects, uses, and shares personal information when customers interact with its website, mobile app, rewards program, or in-store services.
What are Firehouse Subs' terms of service?
Firehouse Subs’ terms of service set the rules for using its website, mobile app, ordering systems, and related services.
What is Firehouse Subs' accessibility statement?
Firehouse Subs’ accessibility statement outlines its commitment to making its website and digital services accessible to people with disabilities.
Firehouse Subs self-service links
How can I place an order?
You can order online through the Firehouse Subs website or app, or visit a restaurant in person. Some locations also offer delivery through third-party partners.
How can I create a Firehouse Subs account?
You can create an account by visiting the Firehouse Subs website or mobile app, selecting the sign-up option, and entering your name, email address, phone number, and a password to register.
How do I modify my personal information?
You can modify your personal information by signing into your Firehouse Subs account on the website or app and updating your profile details, such as your name, email address, phone number, or password, in the account settings section.
How can I contact Firehouse Subs customer service?
Call Firehouse Subs at (800) 388-3473.
Does Firehouse Subs offer catering services?
Yes, Firehouse Subs provides catering options. You can inquire about catering through the website or by contacting a local restaurant.
How can I provide feedback or file a complaint?
You can submit feedback or a complaint through the Firehouse Subs <a href=\”https://www.firehousesubs.com/contact-us/\”>contact form</a> or by calling guest relations at (800) 388-3473. You can also raise the issue with the restaurant manager at the location involved.
How to get professional help with your Firehouse Subs problem
If you need help with Firehouse Subs, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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