Firehouse Subs

Firehouse Subs is a fast-casual restaurant chain known for its hot subs and sandwiches. It was founded in 1994 in Jacksonville, Florida, by brothers and former firefighters Chris and Robin Sorensen. Restaurant Brands International acquired Firehouse Subs, with the deal announced in November 2021 and completed in December 2021, adding it to a portfolio that includes Burger King, Tim Hortons, and Popeyes. The chain operates mainly in the United States and Canada, with a growing international presence through franchising in additional countries. Firehouse Subs also runs the Firehouse Subs Public Safety Foundation, which provides lifesaving equipment, prevention education, scholarships and continued education, and disaster relief to first responders and public safety organizations.

Telephone
uest relations/Customer service : (800) 388-3473
Mailing address
4600 Touchton Rd E, Building 100 Suite 300
Jacksonville, FL 32246
Website
firehousesubs.com

What you need to know about Firehouse Subs

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Firehouse Subs

Try self-service first

Use our proven resolution methods, or Firehouse Subs’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Firehouse Subs respond?

Phone supportGuest relations/Customer service:
Firehouse Subs does not publish a specific customer service phone response time on its website.
Email support
Firehouse Subs does not publish a dedicated customer service email address on its website and instead directs customers to its online contact form and phone-based guest relations support channels.
Live chat
Firehouse Subs does not have a live chat on its website.
Social media
Firehouse Subs is active on social media platforms such as Facebook, X, Instagram, and YouTube.
Help center/FAQ
Firehouse Subs’ help center/FAQ provides quick answers to common questions regarding menu items, nutrition and allergens, ordering, catering, gift cards, rewards, and store locations.
Verified contacts

Firehouse Subs customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Anna Hofer
Analyst, Guest Services
Secondary
Theo Camurça
Vice President, Operations, Firehouse Subs, US and Canada

Additional contacts

Mike Hancock
President, Firehouse Subs U.S. and Canada

Firehouse Subs customer service policies

Firehouse Subs’ privacy policy explains how the company collects, uses, and shares personal information when customers interact with its website, mobile app, rewards program, or in-store services.

Firehouse Subs loyalty program

Firehouse Subs has a loyalty program called Firehouse Rewards, where members can earn points on qualifying purchases and redeem them for rewards such as free food and drinks.

Frequently asked questions about Firehouse Subs

Call Firehouse Subs at (800) 388-3473.
Yes, Firehouse Subs provides catering options. You can inquire about catering through the website or by contacting a local restaurant.
You can submit feedback or a complaint through the Firehouse Subs <a href="https://www.firehousesubs.com/contact-us/">contact form</a> or by calling guest relations at (800) 388-3473. You can also raise the issue with the restaurant manager at the location involved.

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