FILA is a sportswear specializing in athletic shoes, clothing, and accessories.
FILA USA Responsiveness rating
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What you need to know about FILA USA
- FILA USA’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with FILA USA with our insider guide or through our executive contacts.
- FILA USA’s customer service policies are standard. Here are our frequently asked questions about FILA USA.
FILA USA customer service response times
FILA USA’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: FILA USA’s phone support typically takes 1 to 30 minutes to receive a response. Phone number: Customers can contact FILA at (800) 845-3452. Availability: Phone support is available Monday through Friday, fro 10 a.m. to 6 p.m. Eastern time. |
| Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact FILA at ecomusa@fila.com, though it’s always best to use the “contact us” section on FILA USA’s website. |
| Live chat | FILA USA does not have live chat support. |
| Social media | Response time: FILA USA is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with FILA USA
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
FILA mailing address
1411 Broadway
30th Floor
New York, NY 10018
FILA USA loyalty program
The FILA loyalty program rewards customers for shopping with FILA. Members earn points on purchases, which can be redeemed for discounts or special perks. They may also get exclusive deals, early access to new products, and birthday rewards. You can sign up at the bottom of the website.
FILA USA social media channels
FILA USA executive customer service contacts
Primary Contact
Robbie Camerer
Manager, Customer Compliance
1411 Broadway
30th Floor
New York, NY 10018
rcamerer@fila.com
Secondary Contact
Michael Lettieri
Vice president of sales and operations
1411 Broadway
30th Floor
New York, NY 10018
mlettieri@fila.com
Chief Executive
Todd Klein
1411 Broadway
30th Floor
New York, NY 10018
tklein@fila.com
Who owns FILA?
FILA is owned by FILA Korea Ltd., a South Korean company that acquired the global FILA brand in 2007.
How to get professional help with your FILA USA problem
If you need help with FILA USA, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.