FILA USA

FILA is a sportswear specializing in athletic shoes, clothing, and accessories.

Telephone
Customer service : (800) 845-3452
Email
Mailing address
1411 Broadway, 30th Floor
New York, NY 10018
Website
fila.com

What you need to know about FILA USA

How to resolve a problem with FILA USA

Try self-service first

Use our proven resolution methods, or FILA USA’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does FILA USA respond?

Phone support
FILA USA's phone support typically takes 1 to 30 minutes to receive a response. Phone number: Customers can contact FILA at (800) 845-3452.Availability: Phone support is available Monday through Friday, fro 10 a.m. to 6 p.m. Eastern time.  
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact FILA at ecomusa@fila.com, though it's always best to use the "contact us" section on FILA USA's website.  
Live chat
FILA USA does not have live chat support.  
Social media
FILA USA is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

FILA USA customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Robbie Camerer
Manager, Customer Compliance
Secondary
Michael Lettieri
Vice president of sales and operations
Chief Executive
Todd Klein
Chief Executive Officer

FILA USA customer service policies

FILA USA collects your personal information during interactions such as website visits, mobile app usage, retail store visits, and customer service communications. It retains this information as long as necessary to fulfill its purposes, unless law requires otherwise. While it outlines user responsibilities like protecting passwords, the policy lacks specific details on its own security measures to safeguard your data.

FILA USA loyalty program

The FILA loyalty program rewards customers for shopping with FILA. Members earn points on purchases, which can be redeemed for discounts or special perks. They may also get exclusive deals, early access to new products, and birthday rewards. You can sign up at the bottom of the website.

Frequently asked questions about FILA USA

FILA is owned by FILA Korea Ltd., a South Korean company that acquired the global FILA brand in 2007.

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