Figo is a pet insurance company that offers customizable plans to help cover veterinary costs for accidents, illnesses, and other medical needs.
What you need to know about Figo
Response times may vary, but users typically receive assistance within a few minutes.
- Figo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Figo with our insider guide or through its executive contacts.
- Figo’s customer service policies are standard. Here are our frequently asked questions about Figo.
Figo customer service response times
Figo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Figo’s customer service response times may vary based on call volume, but representatives are typically available within a few minutes during business hours: Monday through Friday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 6 p.m., and Sunday from 11 a.m. to 3 p.m. (all times Central). Call customer service at (844) 738-3446, or text (844) 262-8133. |
Email support | Response times may vary, but inquiries are typically addressed within 24 hours during business hours: Monday through Friday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 6 p.m., and Sunday from 11 a.m. to 3 p.m. (All times Central). Email Figo at support@figopetinsurance.com. |
Live chat | Response times may vary, but users typically receive assistance within a few minutes. Live chat is available Monday through Friday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 6 p.m., and Sunday from 11 a.m. to 3 p.m. (all times Central). |
Social media | Figo offers customer support through social media channels, including Facebook, X, and Instagram. Response times may vary, but the company typically replies within a few hours during business hours: Monday through Friday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 6 p.m., and Sunday from 11 a.m. to 3 p.m. (all times Central). Here’s how to reach Figo via social media. |
Help center/FAQ | The help center is available 24/7, and users can typically find immediate responses to general inquiries. |
How to resolve a problem with Figo
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Figo mailing address
223 West Erie Street
Chicago, IL 60654
Figo executive customer service contacts
Primary Contact
Jared Vestal
Chief Customer and Marketing Officer
223 West Erie Street
Chicago, IL 60654
jared.vestal@independencepetholdings.com
Secondary Contact
Chad Bellin
President of Insurance Services
223 West Erie Street
Chicago, IL 60654
chad.bellin@independencepetholdings.com
Chief Executive
Kirk Haggard
223 West Erie Street
Chicago, IL 60654
kirk.haggard@independencepetholdings.com
What is the relationship between Figo and Independence Pet Holdings?
Independence Pet Holdings is the parent company of Figo.
How can I contact Figo customer service?
Call (844) 738-3446 or email support@figopetinsurance.com.
Does Figo have an online chat service?
Yes, Figo has an online chat service.
How to get professional help with your Figo problem
If you need help with Figo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.