Figo

Figo is a pet insurance company that offers customizable plans to help cover veterinary costs for accidents, illnesses, and other medical needs.

Telephone
Customer service : (844) 738-3446
Email
Mailing address
223 West Erie Street
Chicago, IL 60654
Website
figopetinsurance.com

What you need to know about Figo

Response times may vary, but users typically receive assistance within a few minutes.

How to resolve a problem with Figo

Try self-service first

Use our proven resolution methods, or Figo’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Figo respond?

Phone support
Figo's customer service response times may vary based on call volume, but representatives are typically available within a few minutes during business hours: Monday through Friday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 6 p.m., and Sunday from 11 a.m. to 3 p.m. (all times Central).

Call customer service at (844) 738-3446, or text (844) 262-8133.
Email support
Response times may vary, but inquiries are typically addressed within 24 hours during business hours: Monday through Friday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 6 p.m., and Sunday from 11 a.m. to 3 p.m. (All times Central).

Email Figo at support@figopetinsurance.com.
Live chat
Response times may vary, but users typically receive assistance within a few minutes. Live chat is available Monday through Friday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 6 p.m., and Sunday from 11 a.m. to 3 p.m. (all times Central).
Social media
Figo offers customer support through social media channels, including Facebook, X, and Instagram. Response times may vary, but the company typically replies within a few hours during business hours: Monday through Friday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 6 p.m., and Sunday from 11 a.m. to 3 p.m. (all times Central).

Here's how to reach Figo via social media.
Help center/FAQ
The help center is available 24/7, and users can typically find immediate responses to general inquiries.
Verified contacts

Figo customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Vandana Venkat
Insurance Executive
Secondary
Chad Bellin
President of Insurance Services
Chief Executive
Kirk Haggard
Chief Executive

Figo customer service policies

Figo’s privacy policy explains how the company collects, uses, and protects the personal information of those who interact with its website.

Figo loyalty program

Figo does not offer a loyalty program.

Frequently asked questions about Figo

Independence Pet Holdings is the parent company of Figo.
Call (844) 738-3446 or email support@figopetinsurance.com.
Yes, Figo has an online chat service.

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