Figo Customer Service Contacts

Figo is a pet insurance company that offers customizable plans to help cover veterinary costs for accidents, illnesses, and other medical needs.

Figo Responsiveness rating

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3/5

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What you need to know about Figo

Response times may vary, but users typically receive assistance within a few minutes.

Figo customer service response times

Figo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportFigo’s customer service response times may vary based on call volume, but representatives are typically available within a few minutes during business hours: Monday through Friday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 6 p.m., and Sunday from 11 a.m. to 3 p.m. (all times Central).

Call customer service at (844) 738-3446, or text (844) 262-8133.
Email supportResponse times may vary, but inquiries are typically addressed within 24 hours during business hours: Monday through Friday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 6 p.m., and Sunday from 11 a.m. to 3 p.m. (All times Central).

Email Figo at support@figopetinsurance.com.
Live chatResponse times may vary, but users typically receive assistance within a few minutes. Live chat is available Monday through Friday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 6 p.m., and Sunday from 11 a.m. to 3 p.m. (all times Central).
Social mediaFigo offers customer support through social media channels, including Facebook, X, and Instagram. Response times may vary, but the company typically replies within a few hours during business hours: Monday through Friday from 7 a.m. to 7 p.m., Saturday from 8 a.m. to 6 p.m., and Sunday from 11 a.m. to 3 p.m. (all times Central).

Here’s how to reach Figo via social media.
Help center/FAQThe help center is available 24/7, and users can typically find immediate responses to general inquiries.

How to resolve a problem with Figo

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Figo mailing address

223 West Erie Street
Chicago, IL 60654

Figo loyalty program

Figo does not offer a loyalty program.

Figo social media channels

X


Figo executive customer service contacts

Primary Contact
Jared Vestal
Chief Customer and Marketing Officer
223 West Erie Street
Chicago, IL 60654
jared.vestal@independencepetholdings.com

LinkedIn

Secondary Contact
Chad Bellin
President of Insurance Services
223 West Erie Street
Chicago, IL 60654
chad.bellin@independencepetholdings.com

LinkedIn

Chief Executive
Kirk Haggard
223 West Erie Street
Chicago, IL 60654
kirk.haggard@independencepetholdings.com

LinkedIn

Figo customer service policies

What is Figo's privacy policy?

Figo’s privacy policy explains how the company collects, uses, and protects the personal information of those who interact with its website.

What is Figo's accessibility statement?

Figo’s accessibility statement sets forth the measures the company is taking to ensure that the website and services are accessible to all users, including those with disabilities.

What are Figo's terms of use?

Figo’s terms of use govern the access to and use of the website and services. The terms outline the rights and responsibilities of both the company and users, including acceptable use, limitations of liability, and dispute resolution.

How can I file a claim with Figo?

Visit the website, log in to your Figo account through the website or mobile app, and submit the necessary documents.

How do I update my account details?

Visit the website, log in to your account, and update your contact information or payment preferences through the self-service portal.

What can I access via my Figo Pet account?

You can access policy details, file and track claims, update your contact and payment information, review your coverage options, and make changes to your plan.

Frequently asked questions about Figo

What is the relationship between Figo and Independence Pet Holdings?

Independence Pet Holdings is the parent company of Figo.

How can I contact Figo customer service?

Does Figo have an online chat service?

Yes, Figo has an online chat service.

How to get professional help with your Figo problem

If you need help with Figo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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