Fifth Third Bank is a regional financial institution offering banking, investment, and insurance services primarily in the Midwest and Southeast United States.
Fifth Third Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Fifth Third
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Fifth Third
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Fifth Third mailing address
38 Fountain Square Plaza
Cincinnati, OH 45263
Fifth Third executive customer service contacts
Primary Contact
James C. Leonard
Executive Vice President and Chief Operating Officer
38 Fountain Square Plaza
Cincinnati, OH 45263
James.Leonard@53.com
Secondary Contact
Melissa Stevens
Executive Vice President and Chief Marketing Officer
38 Fountain Square Plaza
Cincinnati, OH 45263
Melissa.Stevens@53.com
Chief Executive
Timothy N. Spence
38 Fountain Square Plaza
Cincinnati, OH 45263
Timothy.Spence@53.com
When can I contact Fifth Third customer service?
Fifth Third customer service is available 24/7.
How can I contact Fifth Third customer service?
Call (866) 671-5353.
How can I reset my Fifth Third online banking password?
To reset your online banking password, go to the Fifth Third Bank website and click on the “Forgot Password” link on the login page. Follow the instructions to verify your identity and create a new password. If you need further assistance, contact customer service at (866) 671-5353.
What should I do if I lose my Fifth Third debit or credit card?
If you lose your Fifth Third debit or credit card, call (800) 972-3030 immediately to report it and have the card deactivated. You can also use the Fifth Third mobile app to report a lost or stolen card and request a replacement.
How to get professional help with your Fifth Third problem
If you need help with Fifth Third, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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