Fendi is an Italian luxury fashion brand that sells handbags, shoes, accessories, and fur products.
Fendi Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Fendi
What you need to know about Fendi
- Fendi’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Fendi with our insider guide or through our executive contacts.
- Fendi’s customer service policies are standard. Here are our frequently asked questions about Fendi.
Fendi customer service response times
Fendi’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically takes 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Fendi at (888) 291-0163. Availability: Phone support is available Monday to Friday from 9 a.m. to 8 p.m. Eastern time and Saturday from 9 a.m. to 6 p.m. Eastern time. |
| Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Fendi through the “contact us” section on Fendi’s website. |
| Live chat | Response time: Fendi does not have live chat. |
| Social media | Response time: Fendi is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Fendi
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Fendi mailing address
Palazzo della Civiltà Italiana
Quadrato della Concordia 3
00144, Rome Italy
Fendi executive customer service contacts
Primary Contact
Guilhem Charlet
Vice President
Palazzo della Civiltà Italiana
Quadrato della Concordia 3
00144, Rome Italy
guilhem.charlet@fendi.com
Secondary Contact
Valentina Lucaj
President, FENDI Americas
Palazzo della Civiltà Italiana
Quadrato della Concordia 3
00144, Rome Italy
valentina.lucaj@fendi.com
Chief Executive
Pierre-Emmanuel Angeloglou
Palazzo della Civiltà Italiana
Quadrato della Concordia 3
00144, Rome Italy
pierre-emmanuel.angeloglou@fendi.com
How do I contact Fendi customer service?
Reach Fendi customer service by calling (888) 291-0163 on weekdays from 9 a.m. to 8 p.m., and on Saturdays from 9 a.m. to 6 p.m. (all times Eastern). For additional contact options, visit Fendi’s contact page.
Who owns Fendi?
Fendi is owned by the LVMH group.
Who is the CEO of Fendi?
The CEO of Fendi is Pierre-Emmanuel Angeloglou.
How to get professional help with your Fendi problem
If you need help with Fendi, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
