Fendi

Fendi is an Italian luxury fashion brand that sells handbags, shoes, accessories, and fur products.

Telephone

Customer service : (888) 291-0163

Mailing address

Palazzo della Civiltà Italiana, Quadrato della Concordia 3
00144, Rome Italy

Website

fendi.com/us-en

What you need to know about Fendi

Fendi’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Fendi with our insider guide or through our executive contacts.
Fendi's customer service policies are standard. Here are our frequently asked questions about Fendi.

How to resolve a problem with Fendi

Try self-service first

Use our proven resolution methods, or Fendi’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Fendi respond?

Phone support

Phone inquiries typically takes 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Fendi at (888) 291-0163.Availability: Phone support is available Monday to Friday from 9 a.m. to 8 p.m. Eastern time and Saturday from 9 a.m. to 6 p.m. Eastern time.

Email support

Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Fendi through the "contact us" section on Fendi's website.

Live chat

Fendi does not have live chat.

Social media

Fendi is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

Verified contacts

Fendi customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Guilhem Charlet

Vice President

guilhem.charlet@fendi.com

Secondary

Valentina Lucaj

President, FENDI Americas

valentina.lucaj@fendi.com

Chief Executive

Pierre-Emmanuel Angeloglou

pierre-emmanuel.angeloglou@fendi.com

Fendi self-service links

To return a Fendi order:

Request a Return – Fill out the online return form within 14 days of delivery.
Pack the Items – Items must be unused, in original condition, with tags attached.
Ship the Return – Use Fendi’s return service as instructed.

Once Fendi receives and checks the items, refunds take about 3 to 5 business days.

Fendi customer service policies

Fendi protects personal data using security measures like secure servers, encryption, and access controls to prevent unauthorized access, loss, or leaks. It also requires third-party service providers to follow confidentiality and security rules.

Fendi loyalty program

Fendi does not have a loyalty program.

Frequently asked questions about Fendi

Reach Fendi customer service by calling (888) 291-0163 on weekdays from 9 a.m. to 8 p.m., and on Saturdays from 9 a.m. to 6 p.m. (all times Eastern). For additional contact options, visit Fendi’s contact page.

Fendi is owned by the LVMH group.

The CEO of Fendi is Pierre-Emmanuel Angeloglou.

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