Fashionphile Customer Service

Fashionphile buys and sells pre-owned handbags, accessories, and jewelry. It authenticates these items and resells products from brands such as Chanel, Louis Vuitton, and Gucci.

How to reach a person at Fashionphile

(844) 619-8902

info@fashionphile.com

fashionphile.com

Fashionphile Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Fashionphile

What you need to know about Fashionphile

The company responds to most customer complaints in a satisfactory manner.

Fashionphile’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Fashionphile with our insider guide or through its executive contacts.
Fashionphile’s customer service policies are standard. Here are our frequently asked questions about Fashionphile.

Fashionphile customer service response times

Fashionphile’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support	Representatives are available Monday through Friday from 7 a.m. to 5 p.m. Pacific time. Call customer service at (844) 619-8902.
Email support	Fashionphile’s customer service email response times may vary depending on the volume of inquiries. Contact the company via email at info@fashionphile.com or use the online form on its website.
Live chat	Fashionphile’s customer service is available through live chat 7 days a week from 7 a.m. to 5 p.m. Pacific time.
Social media	Fashionphile is active on social media platforms such as Instagram, Facebook, X, and Pinterest. Here’s how to reach Fashionphile via social media.
Help center/FAQ	Fashionphile’s help center/FAQ provides quick answers to common questions about orders, returns, and authentication.

How to resolve a problem with Fashionphile

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Fashionphile mailing address

6359 Paseo Del Lago
Carlsbad, CA 92011

Fashionphile loyalty program

Fashionphile does not have a loyalty program.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Fashionphile.

Fashionphile executive customer service contacts

Primary Contact
Juliano Zahlanie
Director of Operations
6359 Paseo Del Lago
Carlsbad, CA 92011
juliano.zahlanie@fashionphile.com

Alternative Contact
Sarah Davis
Founder and Chief Creative Officer
6359 Paseo Del Lago
Carlsbad, CA 92011
sarah.davis@fashionphile.com

Chief Executive
Ben Hemminger
6359 Paseo Del Lago
Carlsbad, CA 92011
ben.hemminger@fashionphile.com

Fashionphile customer service policies

What is Fashionphile's privacy policy?

Fashionphile’s privacy policy describes how the company collects, uses, and protects personal information. It outlines how data are used for processing orders and for marketing purposes.

What are Fashionphile's terms of use?

Fashionphile’s terms of use set forth the conditions for using the company’s services, including account opening and closing and management of personal information.

What is Fashionphile's accessibility statement?

Fashionphile’s accessibility statement describes the measures the company takes to ensure that its website is accessible to all customers, including those with disabilities.

Fashionphile self-service links

How do I manage my account?

Visit the website, log into your account, and navigate to the “Account Settings” section, where you can update your personal information, view order history, track active orders, and manage your shipping and billing addresses.

How can I track my order?

Visit the website, log into your account, navigate to the “Order History” section, and select the order you wish to track. You will find the tracking details and status updates there.

How do I sell my items to Fashionphile?

Visit the website, request a free, insured shipping label, and send in your items. Once Fashionphile receives and inspects the items, you will receive an offer. If you accept, you can choose to be paid via check, bank transfer, or store credit.

Frequently asked questions about Fashionphile

How can I contact Fashionphile customer service?

Call (844) 619-8902 or email info@fashionphile.com.

Does Fashionphile have an online chat service?

Yes, Fashionphile has an online chat service.

Can I return an item I purchased from Fashionphile?

Yes, you can return an item within the specified return period. Call customer service at (844) 619-8902 or email info@fashionphile.com.

How to get professional help with your Fashionphile problem

If you need help with Fashionphile, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.