Fashionphile

Fashionphile buys and sells pre-owned handbags, accessories, and jewelry. It authenticates these items and resells products from brands such as Chanel, Louis Vuitton, and Gucci.

Telephone
Customer service : (844) 619-8902
Mailing address
6359 Paseo Del Lago
Carlsbad, CA 92011
Website
help.fashionphile.com

What you need to know about Fashionphile

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Fashionphile

Try self-service first

Use our proven resolution methods, or Fashionphile’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Fashionphile respond?

Phone support
Representatives are available Monday through Friday from 7 a.m. to 5 p.m. Pacific time.
 
Call customer service at (844) 619-8902.
Email support
Fashionphile's customer service email response times may vary depending on the volume of inquiries.

Contact the company via email at info@fashionphile.com or use the online form on its website.
Live chat
Fashionphile's customer service is available through live chat 7 days a week from 7 a.m. to 5 p.m. Pacific time.
Social media
Fashionphile is active on social media platforms such as Instagram, Facebook, X, and Pinterest.

Here's how to reach Fashionphile via social media.
Help center/FAQ
Fashionphile's help center/FAQ provides quick answers to common questions about orders, returns, and authentication.
Verified contacts

Fashionphile customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Juliano Zahlanie
Director of Operations
Chief Executive
Ben Hemminger
Chief Executive

Additional contacts

Sarah Davis
Founder and Chief Creative Officer

Fashionphile customer service policies

Fashionphile's privacy policy describes how the company collects, uses, and protects personal information.  It outlines how data are used for processing orders and for marketing purposes.

Fashionphile loyalty program

Fashionphile does not have a loyalty program.

Frequently asked questions about Fashionphile

Yes, Fashionphile has an online chat service.
Yes, you can return an item within the specified return period. Call customer service at (844) 619-8902 or email info@fashionphile.com.

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