FanDuel Customer Service Contacts

FanDuel is an online platform offering sports betting, daily fantasy sports, casino games, and horse racing.

How to reach a person at FanDuel

Main: (646) 930-0860

FanDuel Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.

What you need to know about FanDuel

Customer service experiences with FanDuel can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

FanDuel’s customer service response times

FanDuel’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chat
  • Response time: FanDuel’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours.
  • Availability: Live chat is available 8 a.m. to 12 a.m. every day Eastern time.
Phone support (646) 930-0860
  • Response time: Phone inquiries typically take 1 minute to 30 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
  • Phone number: Customers can contact FanDuel at (646) 930-0860.
Email support (support@fanduel.com)
  • Response time: Email inquiries typically take 1 to 2 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
  • Email address: Customers can contact FanDuel at support@fanduel.com.
Social media
  • Response time: FanDuel is active on social media platforms like Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with FanDuel

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Fanduel loyalty program

You automatically join FanDuel’s loyalty program, FanDuel Players Club, when you play. The more you play, the bigger your free play rewards become.

Fanduel social media channels

X


FanDuel mailing address

300 Park Avenue South
14th Floor
New York, NY 10010

FanDuel executive customer service contacts

Primary Contact
Sarah Butterfass
Vice President, Customer Service
300 Park Avenue South
14th Floor
New York, NY 10010
sarah.butterfass@fanduel.com

LinkedIn

Secondary Contact
Christian Genetski
President
300 Park Avenue South
14th Floor
New York, NY 10010
christian.genetski @fanduel.com

LinkedIn

Chief Executive
Amy Howe
300 Park Avenue South
14th Floor
New York, NY 10010
amy.howe@fanduel.com

LinkedIn

FanDuel’s customer service policies

How does FanDuel protect my data?

FanDuel protects your data using security measures and complies with privacy laws, but acknowledges that no system is entirely risk-free.

User limits

You can set limits on your account for how much you want to deposit.

Timeout

Timeouts let you pause betting.

Self-exclusion

Self-exclusion allows you to choose to suspend your account for at least one year, canceling all entries and unsubscribing from mailing lists.

Player activity statements

This form allows residents of certain states and Canada to exercise opt-out rights under privacy laws. To submit a request, provide your name and email associated with your FanDuel account, and we will process it accordingly.

Frequently asked questions about FanDuel

What are the customer service hours for FanDuel?

FanDuel customer service is available 24/7.

How do I verify my account with FanDuel?

To verify your account, submit a copy of a government-issued ID and other documents for identity verification. You can upload these documents through your account on the FanDuel website or app.

What should I do if I forget my FanDuel account password?

If you forget your password, use the “Forgot Password” link on the login page. You will need to enter your registered email address, and instructions for resetting your password will be sent to you.

How long does it take for FanDuel to process withdrawals?

Withdrawal times vary depending on the method used. Typically, PayPal withdrawals are processed within 24-48 hours, while bank transfers can take 3-5 business days.

Is there a fee for withdrawals from FanDuel?

FanDuel generally does not charge fees for withdrawals. However, your bank or payment provider may impose its own fees.

What should I do if my deposit is not credited to my FanDuel account?

If your deposit is not credited, first check to ensure that the transaction was completed successfully with your bank or payment provider. If it was, contact FanDuel customer service with the transaction details, and they will assist in resolving the issue.

Can I cancel a withdrawal request from FanDuel?

Yes, you can cancel a withdrawal request if it has not yet been processed. You can do this through your account by navigating to the “Pending Withdrawals” section and selecting the option to cancel the request.

How can I self-exclude or set limits on my FanDuel account?

FanDuel offers options for self-exclusion and setting limits on your account to promote responsible gambling. You can find these options under the “Responsible Gaming” section of your account settings or by contacting customer service at (646) 930-0860 for assistance.

How can I update my account information on FanDuel?

Update your account information by logging into your account and navigating to the account settings section. There, you can update personal details, payment methods, and other account preferences.

What do I do if I experience technical issues on FanDuel?

If you experience technical issues, try clearing your browser cache, updating your browser, or using a different device. If the problem persists, contact FanDuel customer service at (646) 930-0860 with details of the issue, and they will assist you.

How to get professional help with your FanDuel problem

If you need help with FanDuel, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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Average rating:  
 12 reviews
 by Jakeia Carreker on Elliott Report

Shein put my tracking number of my order on to someone else's package, and they're saying it's nothing they can do because it was delivered successfully by the tracking number and to contact the shipper. FedEx said they can prove that I never received my package and that the address that was on that package was different from mine. So they sent me an email saying that. I can't get a refund or my order that I paid for. So I opened a dispute with my bank to get my money from them.

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