FanDuel Customer Service Contacts

FanDuel’s privacy policy describes what personal information is collected when users register, enter contests, or otherwise use the service — including name, contact details, payment information, and device data. It describes how data is shared with service providers and, in limited cases, for promotional purposes. Users may contact privacy@fanduel.com with questions or written requests sent to 1 Madison Ave, 23rd Floor, New York, NY 10010. The policy is subject to periodic updates.

FanDuel does not publish a general retail refund or return policy, as it is a digital gaming platform. For withdrawal or disputed transaction issues, users should contact customer support through support.fanduel.com. State-specific terms governing refunds or account credits may apply depending on the product and jurisdiction.

FanDuel’s terms of use govern all use of its platform. U.S. users contract with FanDuel, Inc.; Canadian users contract with FanDuel Limited. Key provisions include mandatory arbitration for disputes (with a 30-day opt-out window), a class-action waiver, user age and location eligibility requirements, and a broad indemnification clause. The terms also outline responsible gaming tools and allow qualified third parties to request play limitations on a user’s behalf.

Tap Join Now on the FanDuel website or app, then enter your name, date of birth, email, address, and the last four digits of your Social Security number. FanDuel uses this information to confirm you are 21 or older (18+ for daily fantasy in most states) and located in a state where the product you want to use is legal.

Use the How do I reset my password? article to request a reset link by email. If you remember your current password and just want to change it, follow How do I change my password? from inside your account settings.

Most accounts are verified automatically using the personal details you enter at signup, a process FanDuel calls pre-filled verification. If the system can’t confirm your identity, you’ll be asked to upload a government-issued ID and sometimes a Social Security card or utility bill. See Why am I unable to verify? for the most common rejection reasons.

FanDuel uses geolocation to confirm you’re inside a legal state before letting you bet. If you see a location error, follow Location troubleshooting tips and make sure your device’s location services are turned on. Desktop users on Windows and Mac may also need to install the FanDuel geolocation plugin.

Open the cashier inside the app or website and choose from the methods listed at what payment methods can I use for deposits and withdrawals on FanDuel? — debit card, online banking, PayPal, Venmo, Apple Pay, Play+ Prepaid, and Cash at Counter are the most common. Step-by-step instructions are in depositing with FanDuel. If a deposit is declined, see why was my deposit declined?.

Go to the cashier and select Withdraw, then pick the method you want to use. The full walkthrough is at withdrawing with FanDuel. Processing times vary by method and are listed in how long do withdrawals take?. If a withdrawal is blocked, why can’t I withdraw my funds? explains the most common reasons.

Cash Out lets you settle an open Sportsbook wager early for a value FanDuel calculates in real time, locking in a profit or limiting a loss before the game ends. The feature isn’t offered on every market and the offer can disappear without notice. See what is the cash out feature? for the full rules and limitations.

FanDuel does not allow you to cancel a confirmed Sportsbook wager once it’s placed, except in narrow circumstances such as an obvious error in the odds. Details — and the limited cancellation windows that apply in some states — are in can I cancel a wager or bet?.

If you’re a new customer, enter the promo code on the signup screen. Existing customers can follow I’m already registered for FanDuel and would like to use a promo code — where can I enter it?. Current offers are listed at What promotions are available on FanDuel Sportsbook?. Read Bonus Bets before wagering credit, because bonus bet stake is not returned with winnings.

Use the in-app Account menu, or follow the specific guide: I need to change my card or bank account, Changing your email address, or How do I change my mailing address?. Usernames can be updated through Can I change my FanDuel username?.

You can cap how much you deposit, wager, or spend playing — and how long you stay logged in — through How do I set account limits?. Reductions take effect immediately, but increases are delayed under most state rules. The broader responsible gaming hub is at What is FanDuel Responsible Gaming?.

A Timeout suspends betting for a set period (typically 72 hours up to several months) and is the right choice if you just need a break. The difference between a timeout and a time limit is explained in What’s the difference between a time limit and a timeout on FanDuel?.

Self-exclusion suspends your account for at least one year, cancels open entries, and removes you from marketing lists. In some states you must self-exclude through the state regulator instead of through FanDuel — for example, see How to self-exclude with the Division of Gaming Enforcement for New Jersey. State-run programs are typically irrevocable for the full term.

To permanently close your account, follow the steps in How do I close my FanDuel account?. Closing is different from self-exclusion — a closed account can be reopened by contacting support, while a self-excluded account cannot be reopened until the exclusion period ends. See How do I reactivate my account? if you change your mind.

Two-factor authentication adds a one-time code (sent by text or email) on top of your password. Setup steps and supported methods are in What is 2-factor authentication?. You can also control sign-in alerts through How do I turn off log-in notifications?.

Residents of California, Colorado, Connecticut, Virginia, and several other states (plus Canada) can submit a privacy request using FanDuel’s opt-out form. You’ll need to provide the name and email tied to your account so FanDuel can match the request.

If a self-service article doesn’t answer your question, the channels FanDuel makes available — 24/7 live chat, email, phone, and social — are listed at How to contact FanDuel support.