FanDuel is an online platform offering sports betting, daily fantasy sports, casino games, and horse racing.
FanDuel Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about FanDuel
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with FanDuel
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.FanDuel mailing address
300 Park Avenue South
14th Floor
New York, NY 10010
FanDuel executive customer service contacts
Primary Contact
Sarah Butterfass
Vice President, Customer Service
300 Park Avenue South
14th Floor
New York, NY 10010
sarah.butterfass@fanduel.com
Secondary Contact
Christian Genetski
President
300 Park Avenue South
14th Floor
New York, NY 10010
christian.genetski @fanduel.com
Chief Executive
Amy Howe
300 Park Avenue South
14th Floor
Washington, DC 20049
amy.howe@fanduel.com
What are the customer service hours for FanDuel?
FanDuel customer service is available 24/7.
How do I verify my account with FanDuel?
To verify your account, you may need to submit a copy of a government-issued ID and other documents for identity verification. You can upload these documents through your account on the FanDuel website or app.
What should I do if I forget my FanDuel account password?
If you forget your password, you can use the “Forgot Password” link on the login page. You will need to enter your registered email address, and instructions for resetting your password will be sent to you.
How long does it take for FanDuel to process withdrawals?
Withdrawal times vary depending on the method used. Typically, PayPal withdrawals are processed within 24-48 hours, while bank transfers can take 3-5 business days.
Is there a fee for withdrawals from FanDuel?
FanDuel generally does not charge fees for withdrawals. However, your bank or payment provider may impose its own fees.
What should I do if my deposit is not credited to my FanDuel account?
If your deposit is not credited, first check to ensure that the transaction was completed successfully with your bank or payment provider. If it was, contact FanDuel customer service with the transaction details, and they will assist in resolving the issue.
Can I cancel a withdrawal request from FanDuel?
Yes, you can cancel a withdrawal request if it has not yet been processed. You can do this through your account by navigating to the “Pending Withdrawals” section and selecting the option to cancel the request.
How can I self-exclude or set limits on my FanDuel account?
FanDuel offers options for self-exclusion and setting limits on your account to promote responsible gambling. You can find these options under the “Responsible Gaming” section of your account settings or by contacting customer service at (646) 930-0860 for assistance.
How can I update my account information on FanDuel?
You can update your account information by logging into your account and navigating to the account settings section. There, you can update personal details, payment methods, and other account preferences.
What do I do if I experience technical issues on FanDuel?
If you experience technical issues, try clearing your browser cache, updating your browser, or using a different device. If the problem persists, contact FanDuel customer service at (646) 930-0860 with details of the issue, and they will assist you.
How to get professional help with your FanDuel problem
If you need help with FanDuel, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.