FanDuel

FanDuel offers online sports betting, daily fantasy sports, casino games, horse racing wagering, and prediction markets across the United States and Canada. The company is a subsidiary of Flutter Entertainment plc.

Telephone
Customer service : 646) 930-0860
Email
Mailing address
1 Madison Ave, 23rd Floor
New York, NY 10010
Website
fanduel.com

What you need to know about FanDuel

FanDuel customer service is inconsistent in terms of response times and resolution.

How to resolve a problem with FanDuel

Try self-service first

Use our proven resolution methods, or FanDuel’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does FanDuel respond?

Phone support
Usually 1 to 30 minutesAvailability: The company does not publish specific phone support hours; callback requests are reported to be managed between 9 a.m. and 8 p.m. eastern time. Call (646) 930-0860.
Email support
Usually 12 to 24 hours, per FanDuel's support page; can extend to 1 to 5 business days during high-volume periods. Email support@fanduel.com.
Live chat support
Usually a few minutes to 30 minutes.Availability: Live chat is available 24 hours a day, 7 days a week.
Social media
FanDuel is active on social media platforms such as X/Twitter, Facebook, and Instagram. Response times can range from a few hours to a day depending on the platform and the inquiry's complexity.
Help center/FAQ
FanDuel help center/FAQ provides quick answers to common questions regarding FanDuel Sportsbook, Casino, Daily Fantasy, Racing, FanDuel Predicts, FanDuel Picks, PokerStars on FanDuel, and Faceoff.
Verified contacts

FanDuel customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sarah Butterfass
Vice President, Customer Service
Chief Executive
christian.genetski@fanduel.com
President

FanDuel customer service policies

FanDuel's privacy policy describes what personal information is collected when users register, enter contests, or otherwise use the service — including name, contact details, payment information, and device data. It describes how data is shared with service providers and, in limited cases, for promotional purposes. Users may contact privacy@fanduel.com with questions or written requests sent to 1 Madison Ave, 23rd Floor, New York, NY 10010. The policy is subject to periodic updates.

FanDuel loyalty program

Available to daily fantasy sports users. Players earn FanDuel Points (FDP) by entering paid contests — 5 FDP for every $1 in entry fees — and are automatically enrolled after their first paid contest. Points accumulate toward tiered status levels (from Free Agent through Hall of Fame and Legend), which unlock monthly free plays and other benefits. Higher tiers include access to a personal account manager and premium support.

FanDuel Casino Rewards Club is available to casino customers in select states (New Jersey, Michigan, Pennsylvania, and West Virginia, as of launch). Players earn points for real-money casino play and progress through five tiers, including an invite-only VIP level. Each tier provides weekly bonus-back offers, Reward Boxes, and birthday bonuses.

Frequently asked questions about FanDuel

FanDuel customer service is available 24/7.
To verify your account, submit a copy of a government-issued ID and other documents for identity verification. You can upload these documents through your account on the FanDuel website or app.
If you forget your password, use the “forgot password” link on the login page. You will need to enter your registered email address, and instructions for resetting your password will be sent to you.
Withdrawal times vary depending on the method used. Typically, PayPal withdrawals are processed within 24-48 hours, while bank transfers can take 3-5 business days.
FanDuel generally does not charge fees for withdrawals. However, your bank or payment provider may impose its own fees.
If your deposit is not credited, first check to ensure that the transaction was completed successfully with your bank or payment provider. If it was, contact FanDuel customer service with the transaction details, and they will assist in resolving the issue.
Yes, you can cancel a withdrawal request if it has not yet been processed. You can do this through your account by navigating to the "pending withdrawals" section and selecting the option to cancel the request.
FanDuel offers options for self-exclusion and setting limits on your account to promote responsible gambling. You can find these options under the "responsible gaming" section of your account settings or by contacting customer service at (646) 930-0860 for assistance.
Update your account information by logging into your account and navigating to the account settings section. There, you can update personal details, payment methods, and other account preferences.
If you experience technical issues, try clearing your browser cache, updating your browser, or using a different device. If the problem persists, contact FanDuel customer service at (646) 930-0860 with details of the issue, and they will assist you.
FanDuel may suspend accounts when it detects unusual deposit or activity patterns as part of identity verification and fraud prevention. To reactivate your account, follow instructions in the notification email you received — you will typically need to submit a government-issued ID, a photo of the payment method used, and a selfie. Allow up to 72 hours. If you do not receive a resolution, escalate via email to support@fanduel.com with your full name, username, and account email.
Withdrawal times vary by method. PayPal withdrawals are typically processed within 24 to 48 hours; bank transfers generally take 3 to 5 business days. FanDuel does not charge withdrawal fees, but your bank or payment provider may. If a withdrawal has not arrived after 5 business days, contact FanDuel support through support.fanduel.com.
Promotional credits may take up to 24 hours to appear. If the credit has not posted after that window, contact FanDuel support with documentation of the promotion. Note that some promotions are only valid for new customers or residents of specific states. Promotional FanDuel Points do not count toward Players Club status unless the offer states otherwise.
FanDuel announced in March 2026 that FanDuel TV's linear network will be phased out, with in-studio production ending in December 2026 and the full wind-down completing by the end of 2027. The FanDuel Racing app will remain available for horse racing wagering. On-air content on cable and satellite platforms continues until the wind-down is complete. For the most current information, visit racing.fanduel.com.
FanDuel's products are available in different states depending on the product type. FanDuel Sportsbook is live in more than 20 states, FanDuel Casino is available in select states (including New Jersey, Michigan, Pennsylvania, and West Virginia), and daily fantasy is available in most states. Visit fanduel.com and attempt registration to check eligibility for your location. FanDuel Predicts, the company's prediction markets product, launched in non-sportsbook states beginning in January 2026.
If live chat and email support have not resolved your problem, you can submit a complaint to the Better Business Bureau (bbb.org), your state gaming regulator, or the Elliott.org advocacy team. FanDuel's terms of use require that disputes go through informal resolution before formal arbitration. Written disputes can be mailed to FanDuel, Inc., 1 Madison Ave, 23rd Floor, New York, NY 10010, Attn: Legal.

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