Facet Wealth provides fee-only financial planning, investment management, and retirement planning tailored to individual clients’ needs.
Facet Wealth Responsiveness rating
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What you need to know about Facet Wealth
Facet Wealth provides timely support for all customer service inquiries, but response times may vary depending on the method of contact, inquiry volume, and the complexity of the issue.
- Response times for Facet Wealth’s customer service may vary depending on the method of contact, inquiry volume, and the complexity of the issue.
- You can resolve an issue with Facet Wealth by using our executive contacts or its insider guide.
- Facet Wealth’s customer service policies are standard. Below are some frequently asked questions regarding Facet Wealth.
Facet Wealth customer service response times
Facet Wealth’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Facet Wealth customer service phone support response times can vary based on call volume, but you can generally expect to speak with a representative Monday through Friday, from 9 a.m. to 5 p.m. Eastern time. Call customer service at (443) 376-6222. |
| Email support | Facet Wealth’s customer service email support typically responds within 1 to 2 business days, Monday through Friday, from 9 a.m. to 5 p.m. Eastern time. While response times can vary depending on the volume of inquiries, the team strives to address queries as promptly as possible during these working hours. Email Facet Wealth at info@facet.com. |
| Live chat | Facet Wealth offers live chat support during business hours, Monday through Friday, from 9 a.m. to 5 p.m. Eastern time. Response times for live chat are typically quick, as the company aims to provide immediate assistance. However, response time may vary depending on the volume of inquiries at any given time. |
| Social media | Facet Wealth offers customer service support through social media channels such as X and Facebook, with response times generally falling within business hours, Monday through Friday, 9 a.m. to 5 p.m. Eastern time. Here’s how to reach Facet Wealth via social media. |
| Help center/FAQ | Facet Wealth’s help center and FAQ support resources are available 24/7, providing self-service assistance at any time, regardless of time zone. |
How to resolve a problem with Facet Wealth
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Facet Wealth mailing address
400 East Pratt Street
8th Floor
Baltimore, MD 21202
Facet Wealth executive customer service contacts
Primary Contact
Justin Shack
Director of Client Success
400 East Pratt Street
8th Floor
Baltimore, MD 21202
justin.shack@facet.com
Secondary Contact
Shruti Joshi
President and Chief Operating Officer
400 East Pratt Street
8th Floor
Baltimore, MD 21202
shruti@facet.com
Chief Executive
Anders Jones
400 East Pratt Street
8th Floor
Baltimore, MD 21202
anders.jones@fact.com
How can I contact Facet Wealth customer service?
Call (443) 376-6222 or email info@facet.com.
Does Facet Wealth have an online chat service?
Yes, Facet Wealth has an online chat service.
How do I track my financial progress with Facet Wealth?
Facet Wealth offers regular check-ins with your planner to track progress towards your financial goals, and the company provides digital tools to help you monitor your investments, savings, and overall financial plan.
How to get professional help with your Facet Wealth problem
If you need help with Facet Wealth, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.