Facet Wealth

Facet Wealth provides fee-only financial planning, investment management, and retirement planning.

Telephone
Customer service : (443) 376-6222
Email
Mailing address
400 East Pratt Street, 8th Floor
Baltimore, MD 21202
Website
facet.com

What you need to know about Facet Wealth

Facet Wealth provides timely support for all customer service inquiries, but response times may vary depending on the method of contact, inquiry volume, and the complexity of the issue.

How to resolve a problem with Facet Wealth

Try self-service first

Use our proven resolution methods, or Facet Wealth’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Facet Wealth respond?

Phone support
Facet Wealth customer service phone support response times can vary based on call volume, but you can generally expect to speak with a representative Monday through Friday, from 9 a.m. to 5 p.m. Eastern time.

Call customer service at (443) 376-6222.
Email support
Facet Wealth’s customer service email support typically responds within 1 to 2 business days, Monday through Friday from 9 a.m. to 5 p.m. Eastern time. While response times can vary depending on the volume of inquiries, the team strives to address queries as promptly as possible during these working hours.

Email Facet Wealth at info@facet.com.
Live chat
Facet Wealth offers live chat support during business hours, Monday through Friday from 9 a.m. to 5 p.m. Eastern time. Response times for live chat are typically quick, as the company aims to provide immediate assistance. However, response time may vary depending on the volume of inquiries at any given time.
Social media
Facet Wealth offers customer service support through social media channels such as X and Facebook, with response times generally falling within business hours, Monday through Friday 9 a.m. to 5 p.m. Eastern time.

Here's how to reach Facet Wealth via social media.
Help center/FAQ
Facet Wealth’s help center and FAQ support resources are available 24/7, providing self-service assistance at any time, regardless of time zone.
Verified contacts

Facet Wealth customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Justin Shack
Director of Membership
Secondary
Shruti Joshi
President and Chief Operating Officer
Chief Executive
Anders Jones
Chief Executive

Facet Wealth customer service policies

Facet Wealth’s privacy policy outlines how the company collects, uses, and protects your personal and financial information. It details the types of data collected, such as personal contact information and financial details, and how the company uses the date.

Facet Wealth loyalty program

Facet Wealth does not have a loyalty program.

Frequently asked questions about Facet Wealth

Call (443) 376-6222 or email info@facet.com.
Yes, Facet Wealth has an online chat service.
Facet Wealth offers regular check-ins with your planner to track progress toward your financial goals, and the company provides digital tools to help you monitor your investments, savings, and overall financial plan.

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