FAB Customer Service Contacts

First Abu Dhabi Bank (FAB) is a financial institution based in the United Arab Emirates that provides banking and investment services to individuals and businesses.

How to reach a person at FAB

FAB Responsiveness rating

rating
3/5

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What you need to know about FAB

FAB has received mixed feedback regarding its customer service quality. Some customers have reported poor service and a lack of support. Overall, while there are positive aspects, customer experiences point to areas where FAB’s customer service could improve.

Company customer service response times

FAB’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportPhone support is available 24/7, with immediate assistance for urgent matters. Call +871-2-681-1511.  
Email supportTypically responds within 24 to 48 hours. Email atyourservice.bankfab.com.  
Live chat supportFAB doesn’t have live chat support.
Online contact formResponses from the online contact form can take up to 48 hours, depending on the inquiry.  
Social media supportFAB is active on social media platforms such as Instagram, Facebook and X. Response usually takes 1 to 3 days.

How to resolve a problem with FAB

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Company mailing address

Fab Building
Khalifa Business Park 1
Al Qurum, Abu Dhabi United Arab Emirates

FAB loyalty program

FAB offers a loyalty program called FAB Rewards. This program allows customers to earn rewards on various transactions, including card usage and account balances.

FAB social media channels

X


FAB executive customer service contacts

Primary Contact
Yasmine Salama
Head of Customer Service
Fab Building
Khalifa Business Park 1
Al Qurum, Abu Dhabi United Arab Emirates
yasmine.salama@bankfab.com

LinkedIn

Secondary Contact
Omar Aboud
Customer Service Manager
Fab Building
Khalifa Business Park 1
Al Qurum, Abu Dhabi United Arab Emirates
omar.aboud@bankfab.com

LinkedIn

Chief Executive
Hana Al Rostamani
Fab Building
Khalifa Business Park 1
Al Qurum, Abu Dhabi United Arab Emirates
hana.alrostamani@bankfab.com

FAB customer service policies

What is FAB's privacy policy?

First Abu Dhabi Bank (FAB) is committed to safeguarding customer data in line with data protection laws. The privacy policy outlines how FAB collects, uses, stores, and shares personal data when customers apply for or use its products or services, including through its website and electronic banking services. This includes data gathered directly from customers or through third-party sources, cookies, or other technologies. It applies to both individual clients and corporate representatives, regardless of whether they are current, former, or prospective clients.

What are FAB's terms and conditions?

FAB’s terms and conditions outline the usage of its website, specifying that by using the site, users agree to the terms. It highlights that content, including trademarks and intellectual property, is owned by FAB, and unauthorized use is prohibited. Information on the site is for general purposes only and may change without notice. Product and service eligibility is at FAB’s discretion, and not all offerings are available in all areas. The website contains links to third-party sites, which FAB does not endorse or control. FAB is subject to regulatory oversight from various authorities.

How can I find a FAB branch?

To locate a First Abu Dhabi Bank (FAB) branch, follow these steps:

  1. Visit the official FAB website.
  2. Look for a “find a branch” or “branch locator” option.
  3. Enter your location or use the map to find branches near you.
  4. You can also filter by services or branch type (e.g., mall branches, 24 hour locations).
  5. Check operating hours, address, and contact details for the selected branch.

How can I apply for a loan at FAB?

To apply for a loan at First Abu Dhabi Bank (FAB), follow these steps:

  1. Visit the FAB loan page.
  2. Review the available loan options (personal loans, home loans, etc.).
  3. Check the eligibility criteria.
  4. Use the loan calculator to estimate amounts and rates.
  5. Fill out the online application form or visit a branch.
  6. Submit the necessary documents (ID, salary proof, etc.).
  7. Wait for approval and receive your loan.

How can I use the FAB loan calculator?

To use the FAB Bank loan calculator:

  1. Visit the loan page on the FAB website.
  2. Select the type of loan you want (personal, home, etc.).
  3. Enter the loan amount, loan term, and interest rate.
  4. Review the monthly repayment amount displayed.
  5. Adjust the details as needed to see different loan options.
  6. You can also enter your income and other relevant data to refine the results.
Frequently asked questions about FAB

How can I contact FAB customer service?

What are FAB's operating hours?

What are FAB’s operating hours?

  • Branches: Sunday to Thursday, 8:30 a.m. to 3 p.m. UAE time zone.
  • Mall branches: Saturday to Thursday, 11 a.m. to 7 p.m. UAE time zone.
  • 24-Hour contact center: Available at +600-52-5500 (within the UAE) or +871-2-681-1511 (outside the UAE).

How can I access FAB Online Banking?

Visit the official FAB website, click “log in” and select “personal online banking (UAE)”. Enter your customer ID number or debit/credit card number, followed by the One Time Password (OTP) sent to your registered mobile number and email address. Create a new password to access your account.

How to get professional help with your FAB problem

If you need help with FAB, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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