FAB

First Abu Dhabi Bank (FAB) is a financial institution based in the United Arab Emirates that provides banking and investment services to individuals and businesses.

Telephone

Main : +871-2-681-1511

Mailing address

Fab Building, Khalifa Business Park 1
Al Qurum, Abu Dhabi United Arab Emirates

Website

atyourservice.bankfab.com

What you need to know about FAB

FAB has received mixed feedback regarding its customer service quality. Some customers have reported poor service and a lack of support. Overall, while there are positive aspects, customer experiences point to areas where FAB's customer service could improve.

FAB’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with FAB with our insider guide or through our executive contacts.
FAB's customer service policies are standard. Here are our frequently asked questions about FAB.

How to resolve a problem with FAB

Try self-service first

Use our proven resolution methods, or FAB’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does FAB respond?

Phone support

Phone support is available 24/7, with immediate assistance for urgent matters. Call +871-2-681-1511.

Email support

Typically responds within 24 to 48 hours. Email atyourservice.bankfab.com.

Live chat support

FAB doesn't have live chat support.

Online contact form

Responses from the online contact form can take up to 48 hours, depending on the inquiry.

Social media support

FAB is active on social media platforms such as Instagram, Facebook and X. Response usually takes 1 to 3 days.

Verified contacts

FAB customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Yasmine Salama

Head of Customer Service

yasmine.salama@bankfab.com

Secondary

Omar Aboud

Customer Service Manager

omar.aboud@bankfab.com

Chief Executive

Hana Al Rostamani

hana.alrostamani@bankfab.com

FAB self-service links

To locate a First Abu Dhabi Bank (FAB) branch, follow these steps:

Visit the official FAB website.
Look for a "find a branch" or "branch locator" option.
Enter your location or use the map to find branches near you.
You can also filter by services or branch type (e.g., mall branches, 24 hour locations).
Check operating hours, address, and contact details for the selected branch.

FAB customer service policies

First Abu Dhabi Bank (FAB) is committed to safeguarding customer data in line with data protection laws. The privacy policy outlines how FAB collects, uses, stores, and shares personal data when customers apply for or use its products or services, including through its website and electronic banking services. This includes data gathered directly from customers or through third-party sources, cookies, or other technologies. It applies to both individual clients and corporate representatives, regardless of whether they are current, former, or prospective clients.

FAB loyalty program

FAB offers a loyalty program called FAB Rewards. This program allows customers to earn rewards on various transactions, including card usage and account balances.

Frequently asked questions about FAB

Call FAB at +871-2-681-1511 or email atyourservice.bankfab.com.

What are FAB's operating hours?

Branches: Sunday to Thursday, 8:30 a.m. to 3 p.m. UAE time zone.
Mall branches: Saturday to Thursday, 11 a.m. to 7 p.m. UAE time zone.
24-Hour contact center: Available at +600-52-5500 (within the UAE) or +871-2-681-1511 (outside the UAE).

Visit the official FAB website, click "log in" and select "personal online banking (UAE)". Enter your customer ID number or debit/credit card number, followed by the One Time Password (OTP) sent to your registered mobile number and email address. Create a new password to access your account.

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