First Abu Dhabi Bank (FAB) is a financial institution based in the United Arab Emirates that provides banking and investment services to individuals and businesses.
What you need to know about FAB
FAB has received mixed feedback regarding its customer service quality. Some customers have reported poor service and a lack of support. Overall, while there are positive aspects, customer experiences point to areas where FAB’s customer service could improve.
- FAB’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with FAB with our insider guide or through our executive contacts.
- FAB’s customer service policies are standard. Here are our frequently asked questions about FAB.
Company customer service response times
FAB’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Phone support is available 24/7, with immediate assistance for urgent matters. Call +871-2-681-1511. |
Email support | Typically responds within 24 to 48 hours. Email atyourservice.bankfab.com. |
Live chat support | FAB doesn’t have live chat support. |
Online contact form | Responses from the online contact form can take up to 48 hours, depending on the inquiry. |
Social media support | FAB is active on social media platforms such as Instagram, Facebook and X. Response usually takes 1 to 3 days. |
How to resolve a problem with FAB
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Company mailing address
Fab Building
Khalifa Business Park 1
Al Qurum, Abu Dhabi United Arab Emirates
FAB executive customer service contacts
Primary Contact
Yasmine Salama
Head of Customer Service
Fab Building
Khalifa Business Park 1
Al Qurum, Abu Dhabi United Arab Emirates
yasmine.salama@bankfab.com
Secondary Contact
Omar Aboud
Customer Service Manager
Fab Building
Khalifa Business Park 1
Al Qurum, Abu Dhabi United Arab Emirates
omar.aboud@bankfab.com
Chief Executive
Hana Al Rostamani
Fab Building
Khalifa Business Park 1
Al Qurum, Abu Dhabi United Arab Emirates
hana.alrostamani@bankfab.com
How can I contact FAB customer service?
Call FAB at +871-2-681-1511 or email atyourservice.bankfab.com.
What are FAB's operating hours?
What are FAB’s operating hours?
- Branches: Sunday to Thursday, 8:30 a.m. to 3 p.m. UAE time zone.
- Mall branches: Saturday to Thursday, 11 a.m. to 7 p.m. UAE time zone.
- 24-Hour contact center: Available at +600-52-5500 (within the UAE) or +871-2-681-1511 (outside the UAE).
How can I access FAB Online Banking?
Visit the official FAB website, click “log in” and select “personal online banking (UAE)”. Enter your customer ID number or debit/credit card number, followed by the One Time Password (OTP) sent to your registered mobile number and email address. Create a new password to access your account.
How to get professional help with your FAB problem
If you need help with FAB, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.