ExxonMobil

ExxonMobil is a multinational oil and gas company that explores, produces, refines, and distributes petroleum, natural gas, and petrochemical products.

Telephone
Customer service : (800) 243-9966
Mailing address
5959 Las Colinas Boulevard
Irving, TX 75039
Website
corporate.exxonmobil.com

What you need to know about ExxonMobil

ExxonMobil's general customer service response times can vary based on the nature of the inquiry and the volume of requests. Simple inquiries are typically addressed more quickly, while more complex issues may take additional time to resolve.

How to resolve a problem with ExxonMobil

Try self-service first

Use our proven resolution methods, or ExxonMobil’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does ExxonMobil respond?

Phone support
ExxonMobil's phone support response times can vary, but expect wait times during peak hours, with quicker responses for routine inquiries. Call customer service at (800) 243-9966.
Email support
ExxonMobil does not offer email support.
Live chat
ExxonMobil does not offer live chat support.
Social media
ExxonMobil offers customer service support through social media channels, such as X and Facebook. Response times can vary depending on the platform and volume of messages. Generally, you can expect a response within 24 to 48 hours during business days, though it might be quicker for urgent inquiries. Here's how to reach ExxonMobil via social media.
Help center/FAQ
ExxonMobil's help center and FAQ section provide immediate answers, with no waiting required.
Verified contacts

ExxonMobil customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Haur Bin Chua
US Operations Manager
Secondary
John Ardill
Vice President
Chief Executive
Darren Woods
Chief Executive

ExxonMobil customer service policies

ExxonMobil's privacy policy outlines how the company collects, uses, and protects personal information from customers and users. It details the types of data collected, such as contact and payment information, and how these data are used.

ExxonMobil loyalty program

ExxonMobil has a loyalty program called Exxon Mobil Rewards+. This program allows customers to earn points for fuel purchases and in-store items at participating Exxon and Mobil stations.

Frequently asked questions about ExxonMobil

Call (800) 243-9966.
ExxonMobil produces a range of products, including gasoline, diesel, jet fuel, lubricants, petrochemicals, and natural gas.

Outdated info? Report it here