ExxonMobil is a multinational oil and gas company that explores, produces, refines, and distributes petroleum, natural gas, and petrochemical products.
ExxonMobil Responsiveness rating
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What you need to know about ExxonMobil
ExxonMobil’s general customer service response times can vary based on the nature of the inquiry and the volume of requests. Simple inquiries are typically addressed more quickly, while more complex issues may take additional time to resolve.
- ExxonMobil’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ExxonMobil with our insider guide or through its executive contacts.
- ExxonMobil’s customer service policies are standard. Here are our frequently asked questions about ExxonMobil.
ExxonMobil customer service response times
ExxonMobil’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | ExxonMobil’s phone support response times can vary, but expect wait times during peak hours, with quicker responses for routine inquiries. Call customer service at (800) 243-9966. |
| Email support | ExxonMobil does not offer email support. |
| Live chat | ExxonMobil does not offer live chat support. |
| Social media | ExxonMobil offers customer service support through social media channels, such as X and Facebook. Response times can vary depending on the platform and volume of messages. Generally, you can expect a response within 24 to 48 hours during business days, though it might be quicker for urgent inquiries. Here’s how to reach ExxonMobil via social media. |
| Help center/FAQ | ExxonMobil’s help center and FAQ section provide immediate answers, with no waiting required. |
How to resolve a problem with ExxonMobil
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
ExxonMobil mailing address
5959 Las Colinas Boulevard
Irving, TX 75039
ExxonMobil loyalty program
ExxonMobil has a loyalty program called Exxon Mobil Rewards+. This program allows customers to earn points for fuel purchases and in-store items at participating Exxon and Mobil stations.
ExxonMobil social media channels
ExxonMobil executive customer service contacts
Primary Contact
Tony Greene
Head of Operations
5959 Las Colinas Boulevard
Irving, TX 75039
tony.greene@exxonmobil.com
Secondary Contact
Jack Williams
Senior Vice President
5959 Las Colinas Boulevard
Irving, TX 75039
jack.williams@exxonmobil.com
Chief Executive
Darren Woods
5959 Las Colinas Boulevard
Irving, TX 75039
darren.woods@exxonmobil.com
How can I contact ExxonMobil customer service?
Call (800) 243-9966.
What kind of products does ExxonMobil produce?
ExxonMobil produces a range of products, including gasoline, diesel, jet fuel, lubricants, petrochemicals, and natural gas.
How to get professional help with your ExxonMobil problem
If you need help with ExxonMobil, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.