Extra Space Storage is a real estate investment trust headquartered in Salt Lake City that provides self-storage facilities.
How to reach a person at Extra Space Storage
Main: (801) 365-4919
Customer Service: (888) 586-9658
Toll Free: (888) 609-8483
Extra Space Storage Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Extra Space Storage
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Extra Space Storage
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Extra Space Storage mailing address
2795 East Cottonwood Parkway
Suite 300
Salt Lake City, UT 84121
Extra Space Storage executive customer service contacts
Primary Contact
Risa Saavedra
Customer Experience Manager
2795 East Cottonwood Parkway
Suite 300
Salt Lake City, UT 84121
rsaavedra@extraspace.com
Secondary Contact
Zachary Dickens
Senior Vice President
2795 East Cottonwood Parkway
Suite 300
Salt Lake City, UT 84121
zdickens@extraspace.com
Samrat Sondhi
Executive Vice President and Chief Operations Officer
2795 East Cottonwood Parkway
Suite 300
Salt Lake City, UT 84121
ssondhi@extraspace.com
Chief Executive
Joseph D. Margolis
2795 East Cottonwood Parkway
Suite 300
Salt Lake City, UT 84121
jmargolis@extraspace.com
How can I contact Extra Space Storage customer service?
Call (888) 586-9658 or email info@extraspace.com.
How do I rent a storage unit at Extra Space Storage?
You can rent a storage unit online through the Extra Space Storage website, by phone at (888) 586-9658, or by visiting a local Extra Space Storage facility. The website provides a simple process to select unit size, location, and other options.
How can I make a payment for my storage unit?
Payments can be made online through your Extra Space Storage account, or in person at the storage facility. Auto pay options are also available.
What are the access hours for Extra Space Storage units?
Access hours vary by location, but most Extra Space Storage facilities offer access from early morning until late evening. Some locations offer 24-hour access. Check with your local facility for specific hours.
How can I update my contact information?
You can update your contact information through your online account or by contacting customer service directly. Call (888) 586-9658 or email info@extraspace.com.
What should I do if I have a problem with my storage unit?
If you encounter any issues with your storage unit, contact the on-site manager or customer service for assistance. They can help resolve problems related to access, payments, and maintenance. Call (888) 586-9658 or email info@extraspace.com.
How can I provide feedback or file a complaint?
Feedback and complaints can be submitted to Extra Space Storage by phone, call (888) 586-9658, or by speaking with the on-site manager at your facility.
How to get professional help with your Extra Space Storage problem
If you need help with Extra Space Storage, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
