Experian plc is a global data and technology company and one of the three nationwide consumer credit reporting agencies in the United States, alongside Equifax and TransUnion. The company also provides services in areas such as identity protection, marketing analytics, healthcare, automotive data, and decisioning software. Its global headquarters are in Dublin, Ireland, and its main U.S. office is at 475 Anton Blvd., Costa Mesa, Calif. Experian is listed on the London Stock Exchange (LSE: EXPN) and reported fiscal year 2025 revenue of approximately $7.52 billion ($7,523 million).
How to reach a person at Experian
Customer service (membership/general): (866) 617-1894
Fraud/Security freeze/Identity theft: (888) 397-3742
Corporate headquarters (North America): (714) 830-7000
Annual credit report (FACTACT line): (877) 322-8228
International (UK): +44 (0) 115 941 0888
Experian Responsiveness rating
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What you need to know about Experian
The company responds to most customer complaints in a satisfactory manner.
- Experian’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Experian with our insider guide or through its executive contacts.
- Experian’s customer service policies are standard. Here are our frequently asked questions about Experian.
Experian customer service response times
Response times vary by contact method, inquiry volume, and the nature of the issue. Here is a general idea of what to expect:
File a dispute online | experian.com/help/dispute-credit/ — Free, available 24/7. Most disputes are resolved within 30 days under the Fair Credit Reporting Act. |
| Phone support | Representatives are available Monday through Friday from 8 a.m. to 8 p.m., and weekends from 8 a.m. to 6 p.m. (all times Central). |
| Email support | Experian does not provide a general direct customer service email address on its website. For most inquiries, the company directs consumers to secure online forms. Here are the relevant contact options: Media / press: mediarelations@experian.com Business support: businesssupport@experian.com Privacy inquiries: experian.com/privacy/contact (online form) For all other consumer needs, Experian provides the following online portals: General support / account help (U.S.): experian.com/help/contact/ Credit report / dispute: experian.com/help/dispute-credit/ Fraud / identity theft support: experian.com/help/fraud-alert/ Security freeze: experian.com/help/credit-freeze/ |
| Live chat | Experian offers a virtual assistant called EVA (Experian Virtual Assistant) available 24 hours a day, 7 days a week for membership-related inquiries. Sign in to your Experian account to access EVA at experian.com/help/contact/. Note that more sensitive matters such as disputes, fraud alerts, and security freezes are handled through secure online forms rather than chat. |
| Social media | Experian is active on social media platforms, including Facebook, X, Instagram, LinkedIn, and YouTube. |
| Help center/FAQ | Experian’s help center/FAQ provides quick answers on credit reports, scores, disputes, fraud protection, account management, subscriptions, billing, and general credit education. |
How to resolve a problem with Experian
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Experian mailing address
Consumer disputes (by mail): Experian — Dispute by Mail
P.O. Box 4500
Allen, TX 75013
Fraud alert requests (by mail): Experian
P.O. Box 9554
Allen, TX 75013
Membership / customer care (by mail): Experian, Attn: Customer Care
PO Box 2390
Allen, TX 75013
Corporate headquarters (U.S.)
475 Anton Blvd
Costa Mesa, CA 92626
Corporate office (Midwest)
1515 E Woodfield Rd
Suite 500
Schaumburg, IL 60173
Experian executive customer service contacts
Primary Contact
Michael Bruemmer
Vice President, Global Data Breach Resolution and Consumer Protection
475 Anton Blvd
Costa Mesa, CA 92626
mbruemmer@experian.com
Secondary Contact
Dacy Yee
President, Experian Consumer Services
475 Anton Blvd
Costa Mesa, CA 92626
dacy.yee@experian.com
Alternative
Jeff Softley
Chief Executive Officer, Experian North America
475 Anton Blvd
Costa Mesa, CA 92626
jeff.softley@experian.com
Chief Executive
Brian Cassin
Chief Executive Officer, Experian plc
475 Anton Blvd
Costa Mesa, CA 92626
brian.cassin@experianplc.com
Experian customer service policies
What is Experian's privacy policy?
Experian’s privacy policy explains how the company collects, uses, shares, and protects personal information when you use its credit reporting, monitoring, and identity protection services. View it at experian.com/privacy/index or read the U.S.-specific version at experian.com/privacy/us-consumer-data-privacy-policy.
What are Experian's terms and conditions?
Experian’s terms and conditions cover the rules for using its services, including credit reports, credit monitoring, and identity protection products. They address user responsibilities, acceptable use, subscription and billing terms, limitations of liability, and dispute resolution. Review them at experian.com/corporate/legalterms.
What are Experian's data privacy choices?
Under applicable U.S. privacy laws, consumers can manage how their data is used, including opting out of targeted advertising and prescreen offers. Experian provides a dedicated portal for this at consumerprivacy.experian.com and allows management of ad-related data preferences at experian.com/privacy/opt-out-targeted-advertising. To opt out of prescreen credit and insurance offers industry-wide, visit optoutprescreen.com.
Experian self-service links
How do I access my Experian credit report?
Visit experian.com and sign in or create a free account to view your credit report. Under federal law, you are entitled to a free weekly credit report from each bureau at AnnualCreditReport.com or by calling (877) 322-8228.
How do I dispute an error on my credit report?
Disputes can be filed online for free at experian.com/help/dispute-credit/ — create or sign in to your Experian account to start. For disputes by mail, send written documentation (copies only, not originals) to Experian, Dispute by Mail, P.O. Box 4500, Allen, TX 75013. A dispute form is available at experian.com.
How do I place or remove a security freeze or fraud alert?
Both can be managed online, by phone at (888) 397-3742, or by mail. Visit experian.com/help/credit-freeze/ for security freezes and experian.com/help/fraud-alert/ for fraud alerts. Fraud alert mail requests go to: Experian, P.O. Box 9554, Allen, TX 75013.
How do I check my credit score?
Sign in or register for a free account at experian.com/credit/credit-score/. Experian provides a free FICO® Score 8 based on your Experian credit file.
How do I use Experian Boost® to raise my score?
Experian Boost allows you to add on-time utility, phone, streaming, and rent payment history to your Experian credit file to potentially increase your FICO® Score instantly. Access it at experian.com/credit/score-boost/.
How do I upload documents to Experian?
Documents can be uploaded securely through Experian’s document upload service at experian.com/blogs/ask-experian/credit-education/faqs/experian-document-upload-service/.
Where is Experian headquartered?
Experian’s global headquarters are in Dublin, Ireland. Its principal U.S. office is at 475 Anton Blvd, Costa Mesa, CA 92626.
How do I speak to a live person at Experian?
Call (866) 617-1894 for membership and general inquiries (Mon–Fri 8am–8pm CT; Sat–Sun 8am–6pm CT), or (888) 397-3742 for fraud, security freeze, and identity theft matters.
Does Experian have a direct customer service email address?
Experian does not publish a general consumer email address. Most inquiries are handled through secure online forms at experian.com/help/contact/. Business inquiries can be directed to BusinessSupport@experian.com and media inquiries to MediaRelations@experian.com.
What is the international number for Experian?
For international inquiries, contact Experian’s UK office at +44 (0) 115 941 0888. A full list of global office numbers is available at experianplc.com/contact-us/region/.
How do I get my free credit report?
Federal law entitles you to a free weekly credit report from each bureau. Request yours at AnnualCreditReport.com or call the FACTACT line at (877) 322-8228. You may also be entitled to an additional free report if you were denied credit or are an identity theft victim — see experian.com/help/report-access/.
How do I dispute an item on my Experian credit report?
Start a free online dispute at experian.com/help/dispute-credit/. Disputes are typically resolved within 30 days. You can also dispute by mail to P.O. Box 4500, Allen, TX 75013 with supporting documentation.
How do I freeze or unfreeze my Experian credit report?
Place or lift a credit freeze online at experian.com/help/credit-freeze/, by phone at (888) 397-3742, or by mail. A freeze is free and lasts until you remove it.
What is Experian Boost®, and does it work?
Experian Boost is a free tool that lets you add positive payment history for utilities, phone, streaming services, and rent directly to your Experian credit file. Experian reports that more than 15 million consumers have used Boost to add positive payment history to their credit files. Access it at experian.com/credit/score-boost/.
What is the difference between a fraud alert and a credit freeze?
A fraud alert instructs lenders to verify your identity before extending credit but does not block access to your report. A credit freeze blocks access to your report entirely. Fraud alerts are shared across all three bureaus automatically; freezes must be placed individually at each bureau. Both are free. See experian.com/help/fraud-alert/ for a full comparison.
How do I cancel my Experian CreditWorks or IdentityWorks subscription?
Cancel through your Experian account settings online or by calling (866) 617-1894. Review any billing cycle terms before cancelling to avoid unexpected charges.
How do I file a complaint about Experian with a regulator?
Complaints can be submitted to the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov/complaint/ or the Federal Trade Commission (FTC) at reportfraud.ftc.gov. Include supporting documentation and a clear description of the issue.
Why is my Experian score different from my TransUnion or Equifax score?
Each bureau collects data from different creditors and may use different scoring models. Scores can also vary based on the timing of data updates. Your Experian score is based on the FICO® Score 8 model unless otherwise noted.
Someone opened accounts in my name. How do I get help?
Place a fraud alert by calling (888) 397-3742 or online at experian.com/help/fraud-alert/. Consider placing a security freeze at all three bureaus and filing a report with the FTC at identitytheft.gov. Experian also provides an identity theft victim assistance guide at experian.com/blogs/ask-experian/credit-education/preventing-fraud/victim-assistance/.
The CFPB sued Experian for inadequate dispute investigations. What does that mean for me?
This refers to allegations that some consumer disputes were not fully investigated as required by the Fair Credit Reporting Act (FCRA). Regardless of the litigation, consumers retain the right to dispute information and demand a full reinvestigation. If a dispute is not resolved to your satisfaction, you may re-dispute with additional documentation, add a statement of dispute to your file, or contact the original data furnisher directly.
Does Experian's dispute process take longer than 30 days?
Under the FCRA, most disputes must be investigated within 30 days (or 45 days if you submit additional information during the period). If your dispute has not been resolved within the legal timeframe, you have the right to escalate the matter. Track your dispute status at experian.com/help/dispute-credit/.
How to get professional help with your Experian problem
If you need help with Experian, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Experian?
Submit your review | |
Worst Customer Service of ANY company I've experienced. Flawed logic on self-help phone number 888 397 3742. No one answers the Customer Service when you request to talk to a human.
Impossible to reach a person to get help with account log in. Data appear to be corrupted.
