Experian

Experian plc is a global data and technology company and one of the three nationwide consumer credit reporting agencies in the United States, alongside Equifax and TransUnion. The company also provides services in areas such as identity protection, marketing analytics, healthcare, automotive data, and decisioning software. Its global headquarters are in Dublin, Ireland, and its main U.S. office is at 475 Anton Blvd., Costa Mesa, Calif. Experian is listed on the London Stock Exchange (LSE: EXPN) and reported fiscal year 2025 revenue of approximately $7.52 billion ($7,523 million).

Telephone
Customer service : (866) 617-1894
Customer service : (888) 397-3742
Customer service : +18883973742
Customer service : (714) 830-7000
Customer service : (877) 322-8228
Customer service : +18773228228
Customer service : +44 (0) 115 941 0888
Mailing address
Consumer disputes (by mail): Experian — Dispute by Mail, P.O. Box 4500
Allen, TX 75013
Website
experian.com

What you need to know about Experian

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Experian

Try self-service first

Use our proven resolution methods, or Experian’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Experian respond?

File a dispute online
experian.com/help/dispute-credit/ — Free, available 24/7. Most disputes are resolved within 30 days under the Fair Credit Reporting Act.
Phone support    
Representatives are available Monday through Friday from 8 a.m. to 8 p.m., and weekends from 8 a.m. to 6 p.m. (all times Central).
Email support
Experian does not provide a general direct customer service email address on its website. For most inquiries, the company directs consumers to secure online forms. Here are the relevant contact options:

Media / press: mediarelations@experian.com
Business support: businesssupport@experian.com
Privacy inquiries: experian.com/privacy/contact (online form)

For all other consumer needs, Experian provides the following online portals:
General support / account help (U.S.): experian.com/help/contact/
Credit report / dispute: experian.com/help/dispute-credit/
Fraud / identity theft support: experian.com/help/fraud-alert/
Security freeze: experian.com/help/credit-freeze/
Live chat
Experian offers a virtual assistant called EVA (Experian Virtual Assistant) available 24 hours a day, 7 days a week for membership-related inquiries. Sign in to your Experian account to access EVA at experian.com/help/contact/. Note that more sensitive matters such as disputes, fraud alerts, and security freezes are handled through secure online forms rather than chat.
Social media
Experian is active on social media platforms, including Facebook, X, Instagram, LinkedIn, and YouTube.
Help center/FAQ
Experian’s help center/FAQ provides quick answers on credit reports, scores, disputes, fraud protection, account management, subscriptions, billing, and general credit education.
Verified contacts

Experian customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Michael Bruemmer
Vice President, Global Data Breach Resolution and Consumer Protection
Secondary
Dacy Yee
President, Experian Consumer Services
Chief Executive
Brian Cassin
Chief Executive Officer, Experian plc

Additional contacts

Jeff Softley
Chief Executive Officer, Experian North America

Experian customer service policies

Experian's privacy policy explains how the company collects, uses, shares, and protects personal information when you use its credit reporting, monitoring, and identity protection services. View it at experian.com/privacy/index or read the U.S.-specific version at experian.com/privacy/us-consumer-data-privacy-policy.

Frequently asked questions about Experian

Experian's global headquarters are in Dublin, Ireland. Its principal U.S. office is at 475 Anton Blvd, Costa Mesa, CA 92626.
Call (866) 617-1894 for membership and general inquiries (Mon–Fri 8am–8pm CT; Sat–Sun 8am–6pm CT), or (888) 397-3742 for fraud, security freeze, and identity theft matters.
Experian does not publish a general consumer email address. Most inquiries are handled through secure online forms at experian.com/help/contact/. Business inquiries can be directed to BusinessSupport@experian.com and media inquiries to MediaRelations@experian.com.
For international inquiries, contact Experian's UK office at +44 (0) 115 941 0888. A full list of global office numbers is available at experianplc.com/contact-us/region/.
Federal law entitles you to a free weekly credit report from each bureau. Request yours at AnnualCreditReport.com or call the FACTACT line at (877) 322-8228. You may also be entitled to an additional free report if you were denied credit or are an identity theft victim — see experian.com/help/report-access/.
Start a free online dispute at experian.com/help/dispute-credit/. Disputes are typically resolved within 30 days. You can also dispute by mail to P.O. Box 4500, Allen, TX 75013 with supporting documentation.
Place or lift a credit freeze online at experian.com/help/credit-freeze/, by phone at (888) 397-3742, or by mail. A freeze is free and lasts until you remove it.
Experian Boost is a free tool that lets you add positive payment history for utilities, phone, streaming services, and rent directly to your Experian credit file. Experian reports that more than 15 million consumers have used Boost to add positive payment history to their credit files. Access it at experian.com/credit/score-boost/.
A fraud alert instructs lenders to verify your identity before extending credit but does not block access to your report. A credit freeze blocks access to your report entirely. Fraud alerts are shared across all three bureaus automatically; freezes must be placed individually at each bureau. Both are free. See experian.com/help/fraud-alert/ for a full comparison.
Cancel through your Experian account settings online or by calling (866) 617-1894. Review any billing cycle terms before cancelling to avoid unexpected charges.
Complaints can be submitted to the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov/complaint/ or the Federal Trade Commission (FTC) at reportfraud.ftc.gov. Include supporting documentation and a clear description of the issue.
Each bureau collects data from different creditors and may use different scoring models. Scores can also vary based on the timing of data updates. Your Experian score is based on the FICO® Score 8 model unless otherwise noted.
Place a fraud alert by calling (888) 397-3742 or online at experian.com/help/fraud-alert/. Consider placing a security freeze at all three bureaus and filing a report with the FTC at identitytheft.gov. Experian also provides an identity theft victim assistance guide at experian.com/blogs/ask-experian/credit-education/preventing-fraud/victim-assistance/.
This refers to allegations that some consumer disputes were not fully investigated as required by the Fair Credit Reporting Act (FCRA). Regardless of the litigation, consumers retain the right to dispute information and demand a full reinvestigation. If a dispute is not resolved to your satisfaction, you may re-dispute with additional documentation, add a statement of dispute to your file, or contact the original data furnisher directly.
Under the FCRA, most disputes must be investigated within 30 days (or 45 days if you submit additional information during the period). If your dispute has not been resolved within the legal timeframe, you have the right to escalate the matter. Track your dispute status at experian.com/help/dispute-credit/.

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