Everland Customer Service

Everland is a theme park in Yongin, South Korea, featuring amusement rides, a zoo, and seasonal events.

How to reach a person at Everland

Main: +82-031-320-5000

everland@samsung.com

everland.com

Everland Responsiveness rating

3/5

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What you need to know about Everland

Customer service experiences with Everland can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Everland’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Everland with our insider guide or through our executive contacts.
Everland’s customer service policies are standard. Here are our frequently asked questions about Everland.

Everland customer service response times

Everland’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support	Everland’s customer service can be reached at +82-031-320-5000. Specific information about their phone support response times isn’t readily available.
Email support	Specific information regarding Everland’s email support response times is not publicly available. Response times can vary based on factors such as inquiry volume and staffing. Email everland@samsung.com.
Online contact form	Everland does not have an online contact form.
Live chat support	Everland does not offer live chat support.
Social media	Specific information about Everland’s customer service response times on social media platforms is not publicly available.

How to resolve a problem with Everland

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Everland mailing address

199 Everland-ro
Cheoin-gu
Yongin-si, Gyeonggi-do South Korea

Everland loyalty program

Everland offers a loyalty program called SOMSATANG, which integrates membership benefits for both Everland and Caribbean Bay.

Facebook

Instagram

TikTok

YouTube

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Everland.

Everland executive customer service contacts

Primary Contact
Byungsuk (Tommy) Jeong
Principal Advisor
199 Everland-ro
Cheoin-gu
Yongin-si, Gyeonggi-do South Korea
b.jeong@samsung.com

Secondary Contact
Lee Seo-hyun
President
199 Everland-ro
Cheoin-gu
Yongin-si, Gyeonggi-do South Korea
l.seo-hyun@samsung.com

Chief Executive
Jeong Hae-rin
199 Everland-ro
Cheoin-gu
Yongin-si, Gyeonggi-do South Korea
j.hae-rin@samsung.com

Everland customer service policies

What are Everland's term and conditions for accessing the theme park?

Here is a summarized guide based on Everland’s “How to Use” information:

Prohibited items:

Portable gas ranges
Picnic mats
Pets (except guide dogs)
Bicycles, inline skates, kickboards, or other wheeled vehicles

Guest conduct:

Avoid damaging lawns or flower gardens
Do not cut in line
Refrain from shouting or offensive behavior
Do not use attractions under the influence of alcohol
Smoke only in designated areas

Picnic areas:

Enjoy your own picnic lunch within designated picnic areas
Eating picnic lunches at restaurants and outdoor terraces is prohibited
Refer to the guide map for picnic area locations

Animal protection:

Feeding animals is strictly prohibited
Avoid using flashlights or flash photography around animals

Safety measures:

Carrying a child on one’s shoulders is prohibited
Ensure safety devices are in place and maintain the correct riding position on attractions
Secure loose items like glasses, wallets, and hats before boarding rides
Refrain from taking photos or consuming food while riding
Abide by safety rules relevant to your health condition

Assistance for guests with disabilities:

Assistance is available for those who find it difficult to wait in queues
Contact staff for assistance and more information

Ticket purchasing:

Tickets can be purchased at Everland ticket offices, online, or at designated outlets
Other ticket outlets:
- Samsung Life Consumer Cooperative (2F Samsung Life Insurance Bldg., Taepyeongro 2-ga, Seoul. 02-319-2422)
- Samsung Fire Credit Association (2B Samsung Fire & Marine Insurance, Euljiro, Seoul. 02-752-6776)
- Sejung Tour (Seocho Tower at Gangnam Station. 02-581-8787)
- COSMOJIN TOUR (President Hotel, Rm309, 16, Uljiro, Junggu, Seoul, Korea. 82-2-318-0345)
Convenience store ATMs:
- GS25
- CU

Available tickets:

Everland tickets
Everland annual tickets
Caribbean Bay tickets

Notes:

Expiration date:
- Everland: 1 year from the issue date
- Caribbean Bay: Varies by season
Payment:
- Credit card payment only (cash and gift certificates are not accepted)
Operating hours:
- 10 a.m. to 5 p.m. (closed on Saturdays, Sundays, and holidays)
Refunds:
- Available for tickets within the expiration date
- Refunds can be claimed at the convenience store where the ticket was purchased
Discounts:
- Certain credit card discounts are available only when purchasing tickets at the on-site ticket office

Everland self-service links

How can I get daily updates on the happenings at the Everland theme park?

Visit the official Everland website
- Go to everland.com
- Check the homepage for announcements, ticket prices, and events.
Check Everland’s social media
- Follow Everland on social media platforms like Instagram, Facebook, and Twitter.
- Look for daily updates on park hours, ride availability, and promotions.
Use the Everland mobile app (if available)
- Download the Everland app from the App Store or Google Play.
- Enable notifications for real-time updates on wait times, schedules, and discounts.
Contact customer service
- Call Everland at +82-031-320-5000 for inquiries.
Check local weather reports
- Use a weather app or Google to check the weather in Yongin, South Korea before visiting.
- Rainy or extreme weather conditions may affect ride availability.
Join online forums & travel groups
- Participate in theme park forums or Facebook groups for visitor experiences and tips.
- Check reviews on TripAdvisor or Google for recent visitor feedback.

How does Everland's Smart Queue work?

Everland’s Smart Queue system helps visitors reduce waiting times for popular rides by allowing them to reserve a time slot in advance. Here’s how it works:

Check ride availability
- Smart Queue is available for selected attractions.
- Visit the Everland website, app, or Smart Queue kiosks to see which rides are eligible.
Reserve a time slot
- Use the Everland mobile app or Smart Queue kiosks inside the park.
- Select your desired ride and available time slot.
Receive confirmation
- Once reserved, you will receive a digital ticket or QR code.
- This ticket allows you to return at the designated time without standing in the regular line.
Arrive at the ride entrance
- Show your Smart Queue ticket at the designated entrance.
- Staff will verify your reservation and allow you to enter via the priority line.
Enjoy the ride!
- Once inside, experience shorter wait times and maximize your day at Everland.

Tips for using Smart Queue:

Reservations are limited, so book early to secure your spot.
Some attractions may require an additional fee for Smart Queue access.
Keep an eye on the Everland app for real-time availability.

Frequently asked questions about Everland

Who owns Everland?

Everland theme park in South Korea is owned by Samsung C&T Corporation, a subsidiary of the Samsung Group.

Can I bring outside food and beverages into the park?

Yes, for safety and hygiene reasons, Everland checks customers’ belongings, including bags and iceboxes. It’s advisable to store food, mats, glassware, and snorkel equipment appropriate.ly

What are the park's operating hours?

Operating hours vary by season and day. It’s recommended to check the official Everland website or contact customer service at +82-031-320-5000 or email everland@samsung.com for the most up-to-date information.

Are there services for guests with disabilities?

Yes, Everland provides assistance to guests with disabilities who may find it difficult to wait in queues. Please contact the staff on-site for assistance and more information.

How to get professional help with your Everland problem

If you need help with Everland, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
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