Everland
Everland is a theme park in Yongin, South Korea, featuring amusement rides, a zoo, and seasonal events.
What you need to know about Everland
Customer service experiences with Everland can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Everland’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Everland with our insider guide or through our executive contacts.
- Everland's customer service policies are standard. Here are our frequently asked questions about Everland.
How to resolve a problem with Everland
Try self-service first
Use our proven resolution methods, or Everland’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Everland respond?
Phone support
Everland's customer service can be reached at +82-031-320-5000. Specific information about their phone support response times isn't readily available.
Email support
Specific information regarding Everland's email support response times is not publicly available. Response times can vary based on factors such as inquiry volume and staffing. Email everland@samsung.com.
Online contact form
Everland does not have an online contact form.
Live chat support
Everland does not offer live chat support.
Social media
Specific information about Everland's customer service response times on social media platforms is not publicly available.
Verified contacts
Everland customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Secondary
Lee Seo-hyun
President
Chief Executive
Jeong Hae-rin
Everland self-service links
- Visit the official Everland website
- Go to everland.com
- Check the homepage for announcements, ticket prices, and events.
- Check Everland’s social media
- Follow Everland on social media platforms like Instagram, Facebook, and Twitter.
- Look for daily updates on park hours, ride availability, and promotions.
- Use the Everland mobile app (if available)
- Download the Everland app from the App Store or Google Play.
- Enable notifications for real-time updates on wait times, schedules, and discounts.
- Contact customer service
- Call Everland at +82-031-320-5000 for inquiries.
- Check local weather reports
- Use a weather app or Google to check the weather in Yongin, South Korea before visiting.
- Rainy or extreme weather conditions may affect ride availability.
- Join online forums & travel groups
- Participate in theme park forums or Facebook groups for visitor experiences and tips.
- Check reviews on TripAdvisor or Google for recent visitor feedback.
Everland customer service policies
Here is a summarized guide based on Everland's "How to Use" information: Prohibited items: Portable gas ranges Picnic mats Pets (except guide dogs) Bicycles, inline skates, kickboards, or other wheeled vehicles Guest conduct: Avoid damaging lawns or flower gardens Do not cut in line Refrain from shouting or offensive behavior Do not use attractions under the influence of alcohol Smoke only in designated areas Picnic areas: Enjoy your own picnic lunch within designated picnic areas Eating picnic lunches at restaurants and outdoor terraces is prohibited Refer to the guide map for picnic area locations Animal protection: Feeding animals is strictly prohibited Avoid using flashlights or flash photography around animals Safety measures: Carrying a child on one's shoulders is prohibited Ensure safety devices are in place and maintain the correct riding position on attractions Secure loose items like glasses, wallets, and hats before boarding rides Refrain from taking photos or consuming food while riding Abide by safety rules relevant to your health condition Assistance for guests with disabilities: Assistance is available for those who find it difficult to wait in queues Contact staff for assistance and more information Ticket purchasing: Tickets can be purchased at Everland ticket offices, online, or at designated outlets Other ticket outlets: Samsung Life Consumer Cooperative (2F Samsung Life Insurance Bldg., Taepyeongro 2-ga, Seoul. 02-319-2422) Samsung Fire Credit Association (2B Samsung Fire & Marine Insurance, Euljiro, Seoul. 02-752-6776) Sejung Tour (Seocho Tower at Gangnam Station. 02-581-8787) COSMOJIN TOUR (President Hotel, Rm309, 16, Uljiro, Junggu, Seoul, Korea. 82-2-318-0345) Convenience store ATMs: GS25 CU Available tickets: Everland tickets Everland annual tickets Caribbean Bay tickets Notes: Expiration date: Everland: 1 year from the issue date Caribbean Bay: Varies by season Payment: Credit card payment only (cash and gift certificates are not accepted) Operating hours: 10 a.m. to 5 p.m. (closed on Saturdays, Sundays, and holidays) Refunds: Available for tickets within the expiration date Refunds can be claimed at the convenience store where the ticket was purchased Discounts: Certain credit card discounts are available only when purchasing tickets at the on-site ticket office
Everland loyalty program
Everland offers a loyalty program called SOMSATANG, which integrates membership benefits for both Everland and Caribbean Bay.
Frequently asked questions about Everland
Everland theme park in South Korea is owned by Samsung C&T Corporation, a subsidiary of the Samsung Group.
Yes, for safety and hygiene reasons, Everland checks customers' belongings, including bags and iceboxes. It's advisable to store food, mats, glassware, and snorkel equipment appropriate.ly
Operating hours vary by season and day. It's recommended to check the official Everland website or contact customer service at +82-031-320-5000 or email everland@samsung.com for the most up-to-date information.
Yes, Everland provides assistance to guests with disabilities who may find it difficult to wait in queues. Please contact the staff on-site for assistance and more information.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 27, 2025. Updated January 27, 2025.