EVA Air
EVA Air is a privately owned international airline based in Taiwan.
Telephone
Customer Service : (800) 695-1188
Main : (310) 362-6600
Fax :(310) 362-6660
What you need to know about EVA Air
The company responds to most customer complaints in a satisfactory manner
How to resolve a problem with EVA Air
Try self-service first
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Contact an executive
Start with the primary contact below, then escalate step by step if needed.
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Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
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Verified contacts
EVA Air customer service executives
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Frequently asked questions about EVA Air
Yes, you can find the online contact form here.
Call (800) 695-1188 or email feedback@evaair.com.
EVA Air was established in 1989 as Taiwan’s first privately owned international airline. It is part of the Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies to more than 60 international destinations throughout Asia, Oceania, Europe and North America.
You can book a flight through the EVA Air website, mobile app, or by contacting customer service. Call (800) 695-1188 or email feedback@evaair.com. You can also book through travel agencies.
Changes to your booking can be made via the EVA Air website under "Manage Your Trip," or by contacting customer service. Call (800) 695-1188 or email feedback@evaair.com.
Baggage allowances vary by class of service and destination. Typically, Economy Class passengers can check in one piece up to 23 kg, Premium Economy two pieces up to 28 kg each, and Business Class two pieces up to 32 kg each. Carry-on allowances are generally one piece up to 7 kg for Economy, and two pieces for Business Class.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published March 23, 2016. Updated August 20, 2026.