Europa-Park offers entertainment experiences, including roller coasters, shows, and events, and also operates hotels and resorts in Germany.
Europa-Park Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Rate Europa-Park
What you need to know about Europa-Park
Customer service experiences with Europa-Park can vary, with many guests enjoying helpful interactions, while others may encounter delays or challenges depending on the situation.
- Europa-Park’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Europa-Park with our insider guide or through its executive contacts.
- Europa-Park’s customer service policies are standard. Here are our frequently asked questions about Europa-Park.
Europa-Park customer service response times
Europa-Park’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Europa-Park’s phone support is available during business hours, typically Monday to Friday, 9 a.m. to 6 p.m. Response times may vary, with longer waits during peak seasons. Call customer service at +49-7822-776-688. |
| Email support | Europa-Park’s email support typically responds within a few business days. Response times can be longer during peak seasons or holidays, contact the company well in advance for non-urgent matters. For quicker replies, using the contact form on the website may also help. Email Europa-Park at info@europapark.de. |
| Live chat | Europa-Park does not offer a live chat option on the website. |
| Social media | Europa-Park’s customer service on social media typically responds within a few days, but response times can vary depending on the platform and demand. Expect longer delays during peak seasons or holidays. For quicker responses, contact the company through more direct channels such as email or phone. Here’s how to reach Europa-Park via social media. |
| Help center/FAQ | Europa-Park’s help center and FAQ section provide instant access to common questions and issues, so you can find answers right away. Since it’s self-service, there’s no waiting time. |
How to resolve a problem with Europa-Park
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Europa-Park mailing address
Europa-Park-Straße 2
Rust, Germany 77977
Europa-Park executive customer service contacts
Primary Contact
Dr Volker Klaiber
Director of Operations and Service
Europa-Park-Straße 2
Rust, Germany 77977
volker.klaiber@europapark.de
Secondary Contact
Thomas Mack
Managing Partner
Europa-Park-Straße 2
Rust, Germany 77977
thomas.mack@europapark.de
Chief Executive
Michael Mack
Europa-Park-Straße 2
Rust, Germany 77977
michael.mack@europapark.de
How can I contact Europa-Park customer service?
To contact Europa-Park, call +49-7822-776-688 or email info@europapark.de.
Is there a discount for children or seniors?
Yes, Europa-Park offers discounted tickets for children, seniors, and people with disabilities.
Are there any age or height restrictions for rides?
Yes, many rides have height or age restrictions for safety reasons. You can check restrictions in advance on the website or on the app.
How to get professional help with your Europa-Park problem
If you need help with Europa-Park, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.