Europa-Park

Europa-Park offers entertainment experiences, including roller coasters, shows, and events, and also operates hotels and resorts in Germany.

Telephone
Customer service : +49-7822-776-688
Email
Mailing address
Europa-Park-Straße 2
Rust, Germany 77977
Website
europapark.de

What you need to know about Europa-Park

Customer service experiences with Europa-Park can vary, with many guests enjoying helpful interactions, while others may encounter delays or challenges depending on the situation.

How to resolve a problem with Europa-Park

Try self-service first

Use our proven resolution methods, or Europa-Park’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Europa-Park respond?

Phone support
Europa-Park’s phone support is available during business hours, typically Monday to Friday, 9 a.m. to 6 p.m. Response times may vary, with longer waits during peak seasons. Call customer service at
+49-7822-776-688.
Email support
Europa-Park’s email support typically responds within a few business days. Response times can be longer during peak seasons or holidays, contact the company well in advance for non-urgent matters. For quicker replies, using the contact form on the website may also help. Email Europa-Park at info@europapark.de.
Live chat
Europa-Park does not offer a live chat option on the website.
Social media
Europa-Park’s customer service on social media typically responds within a few days, but response times can vary depending on the platform and demand. Expect longer delays during peak seasons or holidays. For quicker responses, contact the company through more direct channels such as email or phone. Here's how to reach Europa-Park via social media.
Help center/FAQ
Europa-Park’s help center and FAQ section provide instant access to common questions and issues, so you can find answers right away. Since it's self-service, there's no waiting time.
Verified contacts

Europa-Park customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Dr Volker Klaiber
Director of Operations and Service
Secondary
Thomas Mack
Managing Partner
Chief Executive
Michael Mack
Chief Executive

Europa-Park customer service policies

Europa-Park's privacy policy outlines how the company uses, collects, and protects personal data provided by users. It explains the types of data collected, such as contact information and browsing activity. The policy also details how these data may be used for marketing, services, and communication purposes.

Europa-Park loyalty program

Europa-Park offers a loyalty program called Europa-Park Club. Members can enjoy various benefits, such as discounts on tickets, special offers and exclusive access to events.

Frequently asked questions about Europa-Park

To contact Europa-Park, call +49-7822-776-688 or email info@europapark.de.
Yes, Europa-Park offers discounted tickets for children, seniors, and people with disabilities.
Yes, many rides have height or age restrictions for safety reasons. You can check restrictions in advance on the website or on the app.

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