Equinox Gym

Equinox Gym is a fitness club chain offering facilities, classes, and personalized training programs.

Telephone
Main : (866) 332-6549
Mailing address
31 Hudson Yards
New York, NY 10001
Website
equinox.com

What you need to know about Equinox Gym

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Equinox Gym

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Equinox Gym customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Scott Rosen
President
Secondary
Judy Taylor
SVP, Communications, Events and Philanthropy
Chief Executive
Harvey Spevak
Chief Executive

Frequently asked questions about Equinox Gym

Yes, you can find the online contact form here.
Monday to Friday, 8 a.m. to 8 p.m. Eastern time.
Equinox Gym offers a range of amenities including state-of-the-art fitness equipment, group fitness classes, personal training services, spa services, and luxury locker rooms with amenities.
To join Equinox Gym, visit the website to find the nearest location, explore membership options, and sign up online or at the club.
Equinox Gym offers various membership options including access to a single club, multiple clubs, or all clubs nationwide, with different pricing and benefits.
To cancel your Equinox Gym membership, you typically need to submit a cancellation request through the website, visit the club in person, or contact customer service for assistance.
Yes, Equinox Gym provides personalized training programs with certified trainers who tailor workouts to individual fitness goals.
Yes, Equinox Gym allows members to freeze their memberships for a specified period under certain circumstances, such as injury or travel. Contact your local club for details.
To update billing information or account details, log in to your Equinox Gym account on the website or app, or visit the club in person to speak with a membership representative.

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