Equinox Gym is a fitness club chain offering facilities, classes, and personalized training programs.
Equinox Gym Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Equinox Gym
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Equinox Gym
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Equinox Gym mailing address
31 Hudson Yards
New York, NY 10001
Equinox Gym executive customer service contacts
Primary Contact
Scott Rosen
President
31 Hudson Yards
New York, NY 10001
scott.rosen@equinox.com
Secondary Contact
Judy Taylor
SVP, Communications, Events & Philanthropy
31 Hudson Yards
New York, NY 10001
judy.taylor@equinox.com
Chief Executive
Harvey Spevak
31 Hudson Yards
New York, NY 10001
harvey.spevak@equinox.com
How can I contact Equinox Gym customer service?
Call (866) 332-6549 or email concierge@equinox.com.
Does Equinox Gym customer service have an online contact form?
Yes, you can find the online contact form here.
When can I contact Equinox Gym customer service?
Monday to Friday, 8 a.m. to 8 p.m. Eastern time.
What amenities does Equinox Gym offer?
Equinox Gym offers a range of amenities including state-of-the-art fitness equipment, group fitness classes, personal training services, spa services, and luxury locker rooms with amenities.
How do I join Equinox Gym?
To join Equinox Gym, visit the website to find the nearest location, explore membership options, and sign up online or at the club.
What are the membership options at Equinox Gym?
Equinox Gym offers various membership options including access to a single club, multiple clubs, or all clubs nationwide, with different pricing and benefits.
How can I cancel my Equinox Gym membership?
To cancel your Equinox Gym membership, you typically need to submit a cancellation request through the website, visit the club in person, or contact customer service for assistance.
Does Equinox Gym offer personal training services?
Yes, Equinox Gym provides personalized training programs with certified trainers who tailor workouts to individual fitness goals.
Can I freeze my Equinox Gym membership?
Yes, Equinox Gym allows members to freeze their memberships for a specified period under certain circumstances, such as injury or travel. Contact your local club for details.
How can I update my billing information or account details?
To update billing information or account details, log in to your Equinox Gym account on the website or app, or visit the club in person to speak with a membership representative.
How to get professional help with your Equinox Gym problem
If you need help with Equinox Gym, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.