The Epic Pass is a season ski pass that gives access to multiple ski resorts owned by Vail Resorts.
EPIC Pass Responsiveness rating
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What you need to know about EPIC Pass
We have not received any recent complaints about EPIC Pass.
How to resolve a problem with EPIC Pass
Aflac normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Aflac. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.EPIC Pass mailing address
Vail Resorts
390 Interlocken Crescent
Broomfield, CO 80021
EPIC Pass executive customer service contacts
Primary Contact
Greg Sullivan
Executive vice president, retail/rental and hospitality
Vail Resorts Management Company
390 Interlocken Crescent
Broomfield, CO 80021
GSullivan@vailresorts.com
Secondary Contact
Kenny Thompson, Jr.
Senior vice president & chief public affairs officer
Vail Resorts Management Company
390 Interlocken Crescent
Broomfield, CO 80021
KThompson@vailresorts.com
Chief Executive
Kirsten Lynch
Vail Resorts Management Company
390 Interlocken Crescent
Broomfield, CO 80021
KLynch@vailresorts.com
What do I do if I haven't received my Epic Pass?
If you haven’t received your Epic Pass, contact Epic Pass customer service at (970) 754-0005 for assistance. You can also check the status of your pass through your account on the Epic Pass website.
Can I sell my Epic Pass?
No, you cannot sell your Epic Pass. Epic Passes are non-transferable and must be used by the individual to whom they are issued.
Will my Epic Pass be mailed to me?
Yes, your Epic Pass will be mailed to you if you purchase it online. Make sure your shipping address is correct when you place your order.
How do I contact Epic Pass customer service?
You can contact Epic Pass customer service by calling (970) 754-0005 or by visiting the Epic Pass website and using the available contact options.
Do you get a new Epic Pass card every year?
Yes, you typically receive a new Epic Pass card each year when you renew your pass for the upcoming season.
How to get professional help with your EPIC Pass problem
If you need help with EPIC Pass, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
