Epic Pass
The Epic Pass is a season ski pass that gives access to multiple ski resorts owned by Vail Resorts.
Telephone
Customer Service : (970) 754-0005
What you need to know about Epic Pass
We have not received any recent complaints about EPIC Pass.
How to resolve a problem with Epic Pass
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
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Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
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Verified contacts
Epic Pass customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Greg Sullivan
Executive vice president, retail/rental and hospitality
Secondary
Kenny Thompson, Jr.
Senior vice president and chief public affairs officer
Chief Executive
Kirsten Lynch
Chief Executive
Frequently asked questions about EPIC Pass
If you haven't received your Epic Pass, contact Epic Pass customer service at (970) 754-0005 for assistance. You can also check the status of your pass through your account on the Epic Pass website.
No, you cannot sell your Epic Pass. Epic Passes are non-transferable and must be used by the individual to whom they are issued.
Yes, your Epic Pass will be mailed to you if you purchase it online. Make sure your shipping address is correct when you place your order.
You can contact Epic Pass customer service by calling (970) 754-0005 or by visiting the Epic Pass website and using the available contact options.
Yes, you typically receive a new Epic Pass card each year when you renew your pass for the upcoming season.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 11, 2024. Updated August 9, 2025.