Embrace Pet Insurance

Embrace Pet Insurance provides pet health insurance to cover veterinary expenses.

Telephone
Customer service : (800) 511-9172
Customer service : (855) 540-2104
Mailing address
8383 Broadmoor Road, Suite 120
Avon, OH 44011
Website
embracepetinsurance.com

What you need to know about Embrace Pet Insurance

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Embrace Pet Insurance

Try self-service first

Use our proven resolution methods, or Embrace Pet Insurance’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Embrace Pet Insurance respond?

Phone support
Hours of operation:
 
Monday through Friday from 9 a.m. to 8 p.m.; Saturday from 10 a.m. to 2 p.m. (all times Eastern)
 
Response times may vary depending on call volume, but support is generally available during these hours to assist with any pet insurance inquiries or claims.
 
Call customer service at (855) 540-2104.
Email support
Embrace Pet Insurance does not provide an email contact on its website.
Live chat
Hours of operation:
 
Monday through Friday from 9 a.m. to 8 p.m.; Saturday from 10 a.m. to 2 p.m. (all times Eastern)

Response times may vary, but live chat is available during these hours to help with inquiries or claims.
Social media
Hours of operation:
 
Monday through Friday from 9 a.m. to 8 p.m.; Saturday from 10 a.m. to 2 p.m. (all times Eastern)

Response times on social media may vary depending on the platform and volume of inquiries, but support is generally available within these hours.

Here's how to reach Embrace Pet Insurance via social media.
Help center/FAQ
Embrace Pet Insurance offers a help center and FAQ section that is accessible 24/7.
Verified contacts

Embrace Pet Insurance customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Victoria Strohman
Service Manager
Secondary
Chris Hagesfeld
Senior Director of Customer Satisfaction
Chief Executive
Brian Macias
Chief Executive

Embrace Pet Insurance customer service policies

Embrace Pet Insurance's privacy policy outlines how the company collects, uses, and protects your personal information, including data related to your pet's insurance coverage and claims.

Embrace Pet Insurance loyalty program

Embrace Pet Insurance offers a loyalty program called the Embrace Pet Insurance Accident and Illness Policyholders program. This program provides a discount on premiums with each policy renewal.

Frequently asked questions about Embrace Pet Insurance

Yes, Embrace Pet Insurance has an online chat service.
Yes, Embrace Pet Insurance allows you to visit any licensed veterinarian, specialist, or emergency clinic, as long as the veterinarian or clinic is licensed in your state.

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