Embrace Pet Insurance provides pet health insurance to cover veterinary expenses.
Embrace Pet Insurance Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Embrace Pet Insurance
What you need to know about Embrace Pet Insurance
The company responds to most customer complaints in a satisfactory manner.
- Embrace Pet Insurance customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Embrace Pet Insurance with our insider guide or through its executive contacts.
- Embrace Pet Insurance customer service policies are standard. Here are our frequently asked questions about Embrace Pet Insurance.
Embrace Pet Insurance customer service response times
Embrace Pet Insurance customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Hours of operation: Monday through Friday from 9 a.m. to 8 p.m.; Saturday from 10 a.m. to 2 p.m. (all times Eastern) Response times may vary depending on call volume, but support is generally available during these hours to assist with any pet insurance inquiries or claims. Call customer service at (855) 540-2104. |
| Email support | Embrace Pet Insurance does not provide an email contact on its website. |
| Live chat | Hours of operation: Monday through Friday from 9 a.m. to 8 p.m.; Saturday from 10 a.m. to 2 p.m. (all times Eastern) Response times may vary, but live chat is available during these hours to help with inquiries or claims. |
| Social media | Hours of operation: Monday through Friday from 9 a.m. to 8 p.m.; Saturday from 10 a.m. to 2 p.m. (all times Eastern) Response times on social media may vary depending on the platform and volume of inquiries, but support is generally available within these hours. Here’s how to reach Embrace Pet Insurance via social media. |
| Help center/FAQ | Embrace Pet Insurance offers a help center and FAQ section that is accessible 24/7. |
How to resolve a problem with Embrace Pet Insurance
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Embrace Pet Insurance mailing address
8383 Broadmoor Road
Suite 120
Avon, OH 44011
Embrace Pet Insurance loyalty program
Embrace Pet Insurance offers a loyalty program called the Embrace Pet Insurance Accident and Illness Policyholders program. This program provides a discount on premiums with each policy renewal.
Embrace Pet Insurance social media channels
Embrace Pet Insurance executive customer service contacts
Primary Contact
Victoria Strohman
Service Manager
8383 Broadmoor Road
Suite 120
Avon, OH 44011
vstrohman@embracepetinsurance.com
Secondary Contact
Chris Hagesfeld
Senior Director of Customer Satisfaction
8383 Broadmoor Road
Suite 120
Avon, OH 44011
ch@embracepetinsurance.com
Chief Executive
Brian Macias
8383 Broadmoor Road
Suite 120
Avon, OH 44011
bmacias@embracepetinsurance.com
How can I contact Embrace Pet Insurance customer service?
Call (855) 540-2104.
Does Embrace Pet Insurance have an online chat service?
Yes, Embrace Pet Insurance has an online chat service.
Can I visit any vet with Embrace Pet Insurance?
Yes, Embrace Pet Insurance allows you to visit any licensed veterinarian, specialist, or emergency clinic, as long as the veterinarian or clinic is licensed in your state.
How to get professional help with your Embrace Pet Insurance problem
If you need help with Embrace Pet Insurance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
