EmblemHealth is a health insurance company that offers medical, dental and vision plans.
EmblemHealth Responsiveness rating
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What you need to know about EmblemHealth
The company responds to most customer complaints in a satisfactory manner.
EmblemHealth’s customer service response times can vary depending on factors such as demand, the complexity of the issue, and the time of contact.
- EmblemHealth customer service response times can vary based on the method of contact, the nature of the issue, and the volume of inquiries.
- Resolving an issue with EmblemHealth can be done through our insider guide or by contacting its executive team.
- EmblemHealth’s customer service policies are standard, and here are our frequently asked questions for your reference.
EmblemHealth customer service response times
EmblemHealth customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | (A) Neighborhood Care Annandale 4771 Hylan Blvd Staten Island, NY 10312 (888) 447-9121 Office Hours: Monday through Thursday from 8:30 a.m. to 5:30 p.m. and Friday from 9 a.m. to 5 p.m. (all times Eastern) (B) Neighborhood Care Brooklyn Heights 2482 86th Street Brooklyn, NY 11214 (888) 447-0856 Office Hours: Monday through Friday from 10 a.m. to 6 p.m. (all times Eastern) (C) Neighborhood Care Annandale 195 Montague Street, 2nd Fl Brooklyn, NY 11201 (888) 447-5260 Office Hours: Monday through Friday from 9 a.m. to 5 p.m. (all times Eastern) (D) Neighborhood Care Cambria Heights 206-20 Linden Boulevard Cambria Heights, NY 11411 (866) 539-0999 Office Hours: Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 5 p.m. (all times Eastern) (E) Neighborhood Care Chinatown 87 Bowery New York, NY 10312 (855) 283-2151 Office Hours: Monday through Friday from 10 a.m. to 6 p.m. (all times Eastern) (F) Neighborhood Care Clove Road 1050 Clove Road Staten Island, NY 10301 (888) 447-9121 Office Hours: Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 5 p.m. (all times Eastern) (G) Neighborhood Care Crown Heights 546 Eastern Parkway Brooklyn, NY 10312 (855) 283-2156 Office Hours: Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 5 p.m. (all times Eastern) (H) Neighborhood Care Duane Street 52 Duane Street New York, NY 10007 (888) 447-9111 Office Hours: Monday through Thursday from 8 a.m. to 6 p.m. and Friday from 8 a.m. to 2 p.m. (all times Eastern) (I) Neighborhood Care East New York 101 Pennsylvania Avenue Brooklyn, NY 10312 (888) 238-9872 Office Hours: Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 5 p.m. (all times Eastern) (J) Neighborhood Care Elmhurst 88-31 55th Avenue Elmhurst, NY 11373 (800) 211-2803 Office Hours: Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 5 p.m. (all times Eastern) (K) Neighborhood Care Flushing 41-61 Kissena Boulevard Flushing, NY 10312 (800) 447-0752 Office Hours: Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 5 p.m. (all times Eastern) (L) Neighborhood Care Fordham Road 254 E. Fordham Road Bronx, NY 10312 (855) 346-1554 Office Hours: Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 5 p.m. (all times Eastern) (M) Neighborhood Care Harlem 215 W 125th Street New York, NY 10027 (866) 436-0999 Office Hours: Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 5 p.m. (all times Eastern) (N) Neighborhood Care Jackson Heights 40-31 82nd Street Jackson Heights, NY 11373 (800) 722-9716 Office Hours: Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 5 p.m. (all times Eastern) (O) Neighborhood Care Southern Boulevard 932 Southern Boulevard Bronx, NY 10312 (800) 223-0654 Office Hours: Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 5 p.m. (all times Eastern) |
| Email support | EmblemHealth does not publicly list a direct customer service email address. |
| Live chat | EmblemHealth’s response time for live chat can vary based on elements such as current demand and the complexity of the inquiry. |
| Social media | EmblemHealth provides customer service support through social media platforms such as Facebook and X. The response time on social media can vary based on the platform and the volume of inquiries they receive. Here’s how to reach EmblemHealth via social media. |
| Help center/FAQ | EmblemHealth’s customer service support through the help center or FAQ page is designed to help users find answers to common questions and solve issues independently. The response times for these resources are typically immediate, as they offer self-service options that allow you to access information 24/7. |
How to resolve a problem with EmblemHealth
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
EmblemHealth mailing address
55 Water Street
New York, NY 10041
EmblemHealth executive customer service contacts
Primary Contact
Anthony Storniolo
Director of Health Care Operations
55 Water Street
New York, NY 10041
astorniolo@emblemhealth.com
Secondary Contact
Thomas MacMillan
Chief Operating Officer
55 Water Street
New York, NY 10041
tmacmillan@emblemhealth.com
Chief Executive
Michael Palmateer
55 Water Street
New York, NY 10041
mpalmateer@emblemhealth.com
How can I contact EmblemHealth customer service?
Call (888) 225-6133.
How can I check the status of my claim?
Visit the EmblemHealth website and log into your member account to check the status of your claim, or call customer service at (888) 225-6133.
How do I find a doctor in the EmblemHealth network?
Use the online provider directory on the EmblemHealth website to search for in-network doctors, hospitals, and other health care providers.
How to get professional help with your EmblemHealth problem
If you need help with EmblemHealth, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.