Elizabeth Arden Customer Service Contacts

Elizabeth Arden produces cleansers, moisturizers, and other skin care products.

How to reach a person at Elizabeth Arden

Elizabeth Arden Responsiveness rating

rating
3/5

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What you need to know about Elizabeth Arden

Elizabeth Arden’s service levels are generally reliable, with a focus on offering helpful support across multiple channels, though occasional delays may occur during peak periods.

Elizabeth Arden customer service response times

Elizabeth Arden’s customer service is usually responsive, with quick replies in many cases, but some customers have experienced delays, especially during busy times. However, here’s a general idea of what to expect:

Phone supportElizabeth Arden’s customer service phone support typically has longer wait times compared to online channels, especially during peak hours or busy seasons. While some customers experience prompt assistance, others have reported extended hold times before speaking with a representative. Call customer service at (855) 289-6405.
Email supportElizabeth Arden’s customer service email support generally responds within a few business days, though response times can vary depending on the volume of inquiries. Many customers report timely and helpful replies, but there are occasional delays, particularly during high-demand periods. Email Elizabeth Arden at contact@elizabetharden.com.
Live chatElizabeth Arden’s live chat support is usually quick, with many customers receiving prompt assistance. However, wait times can vary depending on the time of day and demand, and during busy periods.
Social mediaElizabeth Arden’s customer service through social media is generally responsive, with many inquiries addressed within a day or two. However, response times can vary depending on the platform and the volume of messages, with some customers experiencing slightly longer waits during busy times. Here’s how to reach Elizabeth Arden via social media.
Help center/FAQElizabeth Arden’s help center and FAQ sections provide quick access to commonly asked questions and solutions, often allowing customers to resolve issues without direct contact. For more complex inquiries, response times may vary, but typically, you’ll receive a response within a few business days if further assistance is needed.

How to resolve a problem with Elizabeth Arden

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Elizabeth Arden mailing address

55 Water Street
New York, NY 10041

Elizabeth Arden loyalty program

Elizabeth Arden does not have an official loyalty program.

Elizabeth Arden social media channels

X


Elizabeth Arden executive customer service contacts

Primary Contact
Susan Zuckerman
Vice President
55 Water Street
New York, NY 10041
susan.zuckerman@elizabetharden.com

LinkedIn

Secondary Contact
Kyle Brown
Chief Operating Officer
55 Water Street
New York, NY 10041
kyle.brown@elizabetharden.com

LinkedIn

Chief Executive
Scott Beattie
55 Water Street
New York, NY 10041
scott.beattie@elizabetharden.com

LinkedIn

Elizabeth Arden customer service policies

How does Elizabeth Arden protect my personal information?

Elizabeth Arden takes measures to protect personal information, including secure storage to prevent unauthorized access. The company uses encryption and advanced technologies to safeguard data during transmission. It also utilizes data exclusively for specified purposes and complies with privacy laws. Access to sensitive information is restricted to authorized personnel, and Elizabeth Arden regularly updates its privacy policy.

What is Elizabeth Arden’s return policy?

Elizabeth Arden’s return policy allows returns within 30 days of purchase, provided the products are unused and in original condition. Customers must follow the return instructions on the website. Certain products may have exceptions to this return policy. Refunds or exchanges are processed once the return is approved.

What does Elizabeth Arden's accessibility statement cover?

Elizabeth Arden’s accessibility statement outlines the steps taken to make the website accessible to all users, including those with disabilities. It emphasizes the measures implemented to enhance navigation and usability for individuals with diverse needs.

What type of support can I find at Elizabeth Arden's help center?

Elizabeth Arden’s help center provides answers to frequently asked questions and offers support for common inquiries such as shipping, returns, and product information.

How can I track my order on the Elizabeth Arden website?

Log into your account and visit the Order History section on the Elizabeth Arden website. Use the tracking number to monitor the status of your shipment.

How do I change my Elizabeth Arden account details?

Log in to your account and navigate to the Account Settings section.

Frequently asked questions about Elizabeth Arden

How can I contact Elizabeth Arden customer service?

Does Elizabeth Arden have an online chat service?

Yes, Elizabeth Arden can be contacted via an online chat service.

Where can I buy Elizabeth Arden products?

Elizabeth Arden products are available on the official website, department stores, beauty retailers, and online marketplaces such as Amazon.

How to get professional help with your Elizabeth Arden problem

If you need help with Elizabeth Arden, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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