Marriott

Marriott is a global hospitality company that operates a portfolio of hotels and lodging brands. It provides accommodation services, including hotel rooms, suites, and vacation resorts, catering to both business and leisure travelers.

Telephone
Customer service : Corporate Headquarters: (301) 380-3000
Customer service : Toll Free: (888) 236-2427
Email
Mailing address
7750 Wisconsin Avenue
Bethesda, MD 20814
Website
marriott.com/default.mi

What you need to know about Marriott

Marriott is known for fast and efficient customer service. However, it sometimes fails to do the right thing. Here's one recent case where a customer couldn't get a refund for her Marriott vacation points.

How to resolve a problem with Marriott

Try self-service first

Use our proven resolution methods, or Marriott’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Marriott respond?

Phone support
Marriott's customer service phone support response times can vary depending on factors such as call volume, the time of day, and the complexity of the issue you're reaching out about. During peak hours, such as holidays or weekends, you might experience longer wait times, contact the company during quieter times, such as weekdays.

Call customer service at (888) 236-2427.
Email support
Marriott customer service typically responds to emails within 24 to 48 hours, depending on elements such as email volume, the nature of your inquiry, and the time of year. During peak periods, such as holidays or special events, the response time may be longer.

Email Marriott at customer.care.resolution@marriott.com.
Live chat
Marriott's customer service live chat support response times can vary depending on factors such as chat volume, the time of day, and the complexity of your issue. Typically, live chat offers faster response times compared to phone or email support, with replies often occurring within a few minutes. However, during peak times or high-demand periods, such as holidays, wait times may be slightly longer.

In addition to live chat, Marriott also offers text support at (844) 957-4543 for assistance with reservations, account questions, and general customer service needs.
Social media
Marriott’s customer service via social media, such as X or Facebook, typically offers a fast response, often within a few hours. However, response times can vary depending on the platform's volume of messages, the complexity of your inquiry, and the time of day. Here's how to reach Marriott via social media.
Help center/FAQ
Marriott’s customer service help center response times can vary depending on the type of inquiry, the volume of requests, and the time of year. While the help center offers self-service options, such as FAQs and troubleshooting guides, responses from live agents may take anywhere from a few hours to a couple of days, depending on the complexity of your issue. During peak periods, such as holidays or special events, response times may be slightly longer.
Verified contacts

Marriott customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jennifer McLennan Brown
VP, Customer Engagement Center Workforce Optimization and Performance Management
Secondary
Jodie Larson
Director, Specialty Services
Chief Executive
Anthony Capuano
Chief Executive

Marriott customer service policies

Marriott's privacy policy outlines how the company collects, uses, and shares personal information, including through its websites, apps, and customer interactions. It explains that Marriott gathers data such as contact details, payment information, and usage data to personalize services and process bookings.

Marriott loyalty program

Marriott has a loyalty program called Marriott Bonvoy. It allows members to earn points for staying at Marriott hotels and resorts, which can be redeemed for free nights, upgrades, and other rewards.

Frequently asked questions about Marriott

Call (888) 236-2427 or email customer.care.resolution@marriott.com.
Yes, Marriott has a mobile app that allows you to book rooms, manage existing reservations, check in, and even unlock your hotel room door in some locations.
Marriott’s Mobile Check-In allows you to check in for your stay via the Marriott mobile app, bypassing the front desk.

Reader comments about Marriott

1
5 comments
Sonita TiwariApril 7, 2026

The Marriott in Guyana has been the worst experience I have ever had since becoming a Marriott member in 2003. In February there was a leak in my room I fell I excused it. This time they gave the room reserved away placed me in a suite. After staying in the suite for one day they called and stated it was reserved pack your things to move. The staff is rude and inconsiderate and if this was the states I…

Bill StuckertNovember 21, 2025

On 11/17/25 we held a one day meeting with clients at the Schaumburg Marriott on Martingale Rd. I have utilized Marriotts across the country for these types of meetings. This was by far the worst excuse for the Marriott brand I have ever seen. Rude, overcharged, and unrepentant we will never utilize this location again. I have also sent a note to Anthony Capuano to express my frustration. As a 30+ year loyal Marriott user I found this experience to…

PamelaAugust 22, 2025

To: Azul Hospitality Guest Relations / Marriott Corporate Guest Services Subject: Immediate Escalation – Unsafe Conditions, Injury, and Abusive Manager Behavior at The Burton House Beverly Hills Dear Guest Relations Team, I am currently a guest at The Burton House, Beverly Hills (August 18–23, 2025), staying here specifically for surgery recovery. I chose this property with the expectation of safety, professionalism, and care. Unfortunately, my stay has been marked by unsafe conditions, injury, and abusive treatment from management. Summary of…

KENTApril 29, 2025

YOUR (COURTYARD BY MARRIOTT HONG KONG SHA TIN) SALES DEPARTMENT EMPLOYEES SO SLOW!!!!!

ChrisMarch 25, 2025

Charged outstanding fee for smoking? No one smokes. Horrible experience. Wouldn’t recommend.

Comments are closed for this company.

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