El Al Airlines Customer Service Contact Support Via Phone Email Exec Contacts

El Al Israel Airlines Ltd is the flag carrier of Israel.

Responsiveness rating

3/5

El Al Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about El Al Airlines

We receive occasional complaints about El Al. Here's a reader who was downgraded but could not get a refund.

How to resolve a problem with El Al Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Ben Gurion Airport
PO Box 41
Lod, Israel 70100
https://www.elal.com/en/USA

Phone Contacts

Toll Free: (800) 223-6700
International: +972 (3) 977.1111

Email Contacts

[email protected]
[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Oren Cohen Butansky
Vice President, Customer & Service
Ben Gurion Airport
PO Box 41
Lod, Israel 70100
+972 39716720
[email protected]

Secondary Contact
Shlomi Zafrany
VP Commerce and International Affairs
Ben Gurion Airport
PO Box 41
Lod, Israel 70100
+972 39716720
[email protected]

Chief Executive
Dina Ben Tal Ganancia
Chief Executive Officer
Ben Gurion Airport
PO Box 41
Lod, Israel 70100
+972 39716720
[email protected]