El Al Israel Airlines is the flag carrier of Israel.
How to reach a person at El Al Airlines
Toll Free: (800) 223-6700
El Al Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about El Al Airlines
We receive occasional complaints about El Al. Here’s a reader who was downgraded but could not get a refund.
How to resolve a problem with El Al Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.El Al Airlines mailing address
Ben Gurion Airport
P.O. Box 41
Lod, Israel 701500170100
El Al Airlines social media channels
El Al Airlines executive customer service contacts
Primary Contact
Oren Cohen Butansky
Vice President, Customer Service
Ben Gurion Airport
P.O. Box 41
Lod, Israel 701500170100
orenb@elal.co.il
Secondary Contact
Shlomi Zafrany
VP Commerce and International Affairs
Ben Gurion Airport
P.O. Box 41
Lod, Israel 701500170100
shlomiza@elal.co.il
Chief Executive
Dina Ben Tal Ganancia
Ben Gurion Airport
P.O. Box 41
Lod, Israel 701500170100
dinabtg@elal.co.il
How do I contact El Al Airlines customer service?
Call (800) 223-6700 or email customerrelations@elalusa.com.
Does El Al Airlines have an online contact form?
Yes, you can find the online contact form here.
How do I make changes to my flight booking?
You can make changes to your flight booking by contacting El Al’s customer service either online, via phone at (800) 223-6700, or through the mobile app. Depending on the type of change, there may be fees involved.
What do I do if my flight is delayed or canceled?
If your El Al flight is delayed or canceled, you should contact customer service at (800) 223-6700 immediately for assistance. The representative will provide you with information about your options, including rebooking on another flight or obtaining a refund.
How can I request special assistance or accommodations?
If you require special assistance or accommodations during your flight, such as wheelchair assistance or dietary requirements, you should inform El Al customer service at the time of booking or at least 48 hours before your scheduled departure.
How do I file a complaint with El Al Airlines?
If you have a complaint about your experience with El Al Airlines, you can file it through customer service at (800) 223-6700. The airline may have a specific process for handling complaints, which could include submitting a form online or sending an email to a designated address.
What should I do if I lost an item on an El Al flight?
If you’ve lost an item on an El Al flight, contact customer service at (800) 223-6700 as soon as possible. Provide the airline with as much detail as possible about the lost item, including the flight number, seat number, and a description of the item.
Can I request a refund for my ticket?
Whether or not you can get a refund for your ticket depends on the fare type and the circumstances surrounding your request. Contact El Al customer service at (800) 223-6700 to discuss your options and any applicable refund policies.
How to get professional help with your El Al Airlines problem
If you need help with El Al Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
