El Al Israel Airlines Ltd is the flag carrier of Israel.
What you need to know about El Al Airlines
We receive occasional complaints about El Al. Here's a reader who was downgraded but could not get a refund.
How to resolve a problem with El Al Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Ben Gurion Airport
PO Box 41
Lod, Israel 70100
https://www.elal.com/en/USA
Phone Contacts
Toll Free: (800) 223-6700
International: +972 (3) 977.1111
Email Contacts
[email protected]
[email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Oren Cohen Butansky
Vice President, Customer & Service
Ben Gurion Airport
PO Box 41
Lod, Israel 70100
+972 39716720
[email protected]
Secondary Contact
Shlomi Zafrany
VP Commerce and International Affairs
Ben Gurion Airport
PO Box 41
Lod, Israel 70100
+972 39716720
[email protected]
Chief Executive
Dina Ben Tal Ganancia
Chief Executive Officer
Ben Gurion Airport
PO Box 41
Lod, Israel 70100
+972 39716720
[email protected]
This contact was published on October 6, 2015 and updated on November 18, 2023.