EL AL Airlines

EL AL Israel Airlines is the flag carrier of Israel.

Telephone

Toll Free : (800) 223-6700

WhatsApp : +972-3-977-1111

Mailing address

Ben Gurion Airport, P.O. Box 41
Lod, Israel 7015001

Website

elal.com/en/USA

What you need to know about EL AL Airlines

We receive occasional complaints about EL AL. Here is a recent case: a reader who was downgraded but could not get a refund.

EL AL Airlines' customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with EL AL Airlines with our insider guide or through its executive contacts.
EL AL Airlines' customer service policies are standard. Here are our frequently asked questions about EL AL Airlines.

How to resolve a problem with EL AL Airlines

Try self-service first

Use our proven resolution methods, or EL AL Airlines’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does EL AL Airlines respond?

WhatsApp support is available from 9 a.m. to 5 p.m. Israel Local Time, Sunday through Thursday, and from 8 a.m. to 1 p.m. Friday, and Saturday night from 8:30 p.m. to 11 p.m.

Phone support

Phone support hours run from 9 a.m. to 11:30 p.m. Israel Local Time, Sunday through Thursday, and from 9 a.m. to 1 p.m. on Fridays, and Saturday night from 8:30 p.m. to 11:30 p.m.

Email support

EL AL Airlines does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.

Live chat

EL AL offers live chat support through its official website via the chat icon available on the page during support hours.

Social media

EL AL is active on social media platforms such as Facebook, X, Instagram, LinkedIn, and YouTube.

Help center/FAQ

EL AL’s Help Center/FAQ provides quick answers to common questions regarding bookings, check-in, baggage, flight changes, cancellations, loyalty program services, and special travel assistance.

Verified contacts

EL AL Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Yafit Alon

Manager Customer Experience

yafita@elal.co.il

Secondary

Michal Rothstein

Director of Customer Servie

michalr@elal.co.il

Chief Executive

Levy Halevy

levyh@elal.co.il

EL AL Airlines self-service links

Visit the EL AL website and use the “Manage My Booking” section to view options for changes or cancellations based on your ticket conditions.

Visit the EL AL website and use the “Manage My Booking” tool to view or update your reservation.

EL AL Airlines customer service policies

EL AL Airlines’ terms and conditions set out the rules governing the use of its website, ticket purchases, and air travel services.

EL AL Airlines’ accessibility statement outlines its commitment to providing accessible air travel and digital services for passengers with disabilities or reduced mobility.

EL AL Airlines loyalty program

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

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Frequently asked questions about EL AL Airlines

Call (800) 223-6700 for U.S. customers. From Israel, call +972-3-977-1111 or use WhatsApp at the same number. For non-urgent issues, use the contact form on elal.com.

Yes, you can find the online contact form here.

You can make changes to your flight booking by contacting EL AL's customer service either online, via phone at (800) 223-6700, or through the mobile app. Depending on the type of change, there may be fees involved.

If your EL AL flight is delayed or canceled, you should contact customer service at (800) 223-6700 immediately for assistance. The representative will provide you with information about your options, including rebooking on another flight or obtaining a refund.

If you require special assistance or accommodations during your flight, such as wheelchair assistance or dietary requirements, you should inform EL AL customer service at the time of booking or at least 48 hours before your scheduled departure.

To file a written complaint with EL AL, use the customer feedback form on elal.com. For U.S.-originating complaints, you can also write to EL AL's U.S. office in New York. If the airline does not resolve the issue, escalate to one of the executive contacts listed above.

If you have lost an item on an EL AL flight, file a lost-item report through EL AL's online lost-and-found form on its website. Be prepared to provide the flight number, seat number, date of travel, and a description of the item. The U.S. reservations line at (800) 223-6700 cannot retrieve items left on aircraft.

Whether or not you can get a refund for your ticket depends on the fare type and the circumstances surrounding your request. Contact EL AL customer service at (800) 223-6700 to discuss your options and any applicable refund policies.

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