eHarmony is an online dating service headquartered in Los Angeles, California. It matches users through a compatibility questionnaire and operates primarily in the United States, Canada, the United Kingdom, and Australia. Founded in 2000 by Neil Clark Warren and Greg Forgatch, the company was acquired in 2018 by NuCom Group, a subsidiary of German media company ProSiebenSat.1, and is now part of ParshipMeet Group, whose portfolio includes Parship, ElitePartner, The Meet Group, LOVOO, MeetMe, Tagged, Skout, and GROWLr.
eHarmony Responsiveness rating
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What you need to know about eHarmony
eHarmony’s customer service provides support for subscription inquiries, account management, billing questions, cancellations, and profile troubleshooting, available via phone, email, live chat, and the online help center.
- eHarmony’s customer service response times vary by channel and issue type.
- Our insider guide or executive contacts can help you resolve a problem with eHarmony.
- eHarmony’s customer service policies are standard. See the frequently asked questions about eHarmony below.
eHarmony customer service response times
Typical response times by channel:
| Phone support | eHarmony does not provide a dedicated customer service phone number on its website. |
| Email support support@eharmony.com | Average response time is approximately 24–36 hours. |
| Live chat | Live chat is available to logged-in members via the Help section at support.eharmony.com. Chat may not be available at all times due to Customer Care agent hours. |
| Social media | eHarmony’s customer service typically responds to social media inquiries within 24 to 48 hours. See social media channels below. |
| Help center/FAQ | eHarmony’s help center offers immediate access to common answers; response times for specific inquiries submitted through the contact form are typically within a few hours, with a maximum of around 24 hours. |
How to resolve a problem with eHarmony
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.eHarmony mailing address
eHarmony corporate office
10900 Wilshire Blvd.
17th Floor
Los Angeles, CA 90024
eHarmony loyalty program
eHarmony does not have a loyalty program.
eHarmony social media channels
eHarmony executive customer service contacts
Primary Contact
Carlos Robles
Chief Customer Care Officer
3583 Hayden Ave
Culver City, CA 90232
carlosrobles@eharmony.com
Also try: carlos.robles@eharmony.com
crobles@eharmony.com
Secondary Contact
Johannes Greef
SVP Legal and Compliance
3583 Hayden Ave
Culver City, CA 90232
johannes.greef@parshipmeet.com
Chief Executive
Matthew Gain
Chief Executive Officer at ParshipMeet Group
Group headquarters: ParshipMeet Group
Speersort 10
20095 Hamburg, Germany
matthew.gain@parshipmeet.com
eHarmony customer service policies
What is eHarmony's privacy policy?
eHarmony’s privacy policy describes what personal data the company collects, how it uses and shares that data with third parties including its parent company ParshipMeet Group, what rights members have to access or delete their data, and how California, Virginia, and other state-law residents can submit privacy requests.
What is eHarmony's cancellation and refund policy?
eHarmony’s cancellation policy allows members to cancel at any time, but subscription fees are generally non-refundable after the 3-business-day cooling-off period.
What are eHarmony's terms and conditions policy?
eHarmony’s terms and conditions set the rules for using the service, including a binding arbitration clause and class-action waiver, auto-renewal billing terms, the three-day cooling-off period for California residents, and the company’s right to suspend or terminate accounts.
eHarmony self-service links
How can I get assistance with my eHarmony account?
Visit the eHarmony help center for FAQs and step-by-step instructions.
How do I cancel my eHarmony subscription?
Log into your account, go to “Account Settings,” then “Billing Settings,” and follow the prompts to cancel. Cancel at least 24 hours before your renewal date to avoid being charged for the next billing cycle.
How do I access my eHarmony account online?
Visit eharmony.com and log in with your username and password. For login issues, use the “Forgot Password” option on the login page or visit support.eharmony.com for troubleshooting guidance.
What is eHarmony?
eHarmony is an online dating service that uses a detailed questionnaire and compatibility matching system to connect users with potential long-term partners. It has an extensive user base primarily in the United States and Canada.
How do I cancel my eHarmony Canada subscription?
To cancel your eHarmony Canada subscription, log into your account and go to “Account Settings.” Then select “Billing Settings” and follow the prompts to cancel. Be sure to cancel at least 24 hours before your renewal date to avoid being charged for the next billing cycle.
How do I dispute a charge with eHarmony?
To dispute a charge with eHarmony, contact customer service directly by logging into your account, going to “Help” or “Contact Us” in the settings, and submitting a request. If you’re unable to resolve the issue with eHarmony, you may also dispute the charge with your credit card company.
Can you temporarily deactivate eHarmony?
Yes. You can temporarily hide your profile in “Account Settings” under “Profile Visibility.” When hidden, your profile won’t be visible to other users, but you can reactivate it at any time.
How to get professional help with your eHarmony problem
If you need help with eHarmony, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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