eHarmony

eHarmony is an online dating service that matches users through a compatibility questionnaire. Based in Culver City, California, it is part of ParshipMeet Group.

Headquarters
3583 Hayden Ave
Culver City, CA 90232
Mailing address
eHarmony corporate office, 10900 Wilshire Blvd., 17th Floor
Los Angeles, CA 90024
Website
eharmony.com

What you need to know about eHarmony

eHarmony's customer service handles subscription, billing, cancellation, and account questions by email and, for logged-in members, through live chat and the online help center; it does not publish a dedicated customer service phone number. Our executive contacts go up to Chief Executive Officer Matthew Gain. Elliott Advocacy rates eHarmony's customer service responsiveness 3 out of 5.

How to resolve a problem with eHarmony

Try self-service first

Use our proven resolution methods, or eHarmony’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does eHarmony respond?

Phone support
eHarmony does not provide a dedicated customer service phone number on its website.
Email support
Average response time is approximately 24–36 hours.
Live chat
Live chat is available to logged-in members via the Help section at support.eharmony.com. Chat may not be available at all times due to Customer Care agent hours.
Social media
eHarmony's customer service typically responds to social media inquiries within 24 to 48 hours. See social media channels below.
Help center/FAQ
eHarmony's help center offers immediate access to common answers; response times for specific inquiries submitted through the contact form are typically within a few hours, with a maximum of around 24 hours.
Verified contacts

eHarmony customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Carlos Robles
Senior Vice President Customer Care, Trust and Safety at ParshipMeet Group
Secondary
Johannes Greef
SVP Legal and Compliance
Chief Executive
Matthew Gain
Chief Executive Officer at ParshipMeet Group

eHarmony customer service policies

eHarmony's privacy policy describes what personal data the company collects, how it uses and shares that data with third parties including its parent company ParshipMeet Group, what rights members have to access or delete their data, and how California, Virginia, and other state-law residents can submit privacy requests.

eHarmony loyalty program

eHarmony does not have a loyalty program.

Frequently asked questions about eHarmony

eHarmony is an online dating service that uses a detailed questionnaire and compatibility matching system to connect users with potential long-term partners. It has an extensive user base primarily in the United States and Canada.
To cancel your eHarmony Canada subscription, log into your account and go to "Account Settings." Then select "Billing Settings" and follow the prompts to cancel. Be sure to cancel at least 24 hours before your renewal date to avoid being charged for the next billing cycle.
 To dispute a charge with eHarmony, contact customer service directly by logging into your account, going to "Help" or "Contact Us" in the settings, and submitting a request. If you're unable to resolve the issue with eHarmony, you may also dispute the charge with your credit card company.
Yes. You can temporarily hide your profile in "Account Settings" under "Profile Visibility." When hidden, your profile won't be visible to other users, but you can reactivate it at any time.

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